2 Permanent Knowledge Management Jobs in Essex

will involve managing cases, incidents and service requests, and also handling communication with the users regarding. Key Responsibilities Capturing resolution information and feeding into Knowledge Management Routing Incidents to support specialist groups when needed Analysing for correct prioritisation, classification and providing support to 1st Line teams Providing ownership … Incident progress Ensure data protection process rules are abided to at all times. To act on any other reasonable request from a manager. Skills, Knowledge and Expertise Interpersonal skills, such as telephony skills, communication skills, active listening and customer care training Business awareness: specific knowledge of the organizations … diagnosis skills Support tools and techniques Awareness training and tutorials in new systems and technologies, prior to their introduction Processes and procedures (Incident, Change , Knowledge and Problem) Wider overview of ITSM processes and procedures Customer service experience must be customer focussed with excellent communication skills and happy to be more »

be working with Procore, and full training will be provided if you don't yet have experience with this system. Specific responsibilities include: Document management Supporting Procore adoption and use throughout the company Knowledge Management You'll be joining a friendly and sociable team, working in a … essential that you live within commuting distance of Harlow - hybrid working of up to 2 days per week from home is possible. About you Knowledge of industry standards and best practices related to document control. Proven experience as a Document Administrator or Controller in the construction industry. Strong attention more »