will involve managing cases, incidents and service requests, and also handling communication with the users regarding. Key Responsibilities Capturing resolution information and feeding into KnowledgeManagement Routing Incidents to support specialist groups when needed Analysing for correct prioritisation, classification and providing support to 1st Line teams Providing ownership … Incident progress Ensure data protection process rules are abided to at all times. To act on any other reasonable request from a manager. Skills, Knowledge and Expertise Interpersonal skills, such as telephony skills, communication skills, active listening and customer care training Business awareness: specific knowledge of the organizations … diagnosis skills Support tools and techniques Awareness training and tutorials in new systems and technologies, prior to their introduction Processes and procedures (Incident, Change , Knowledge and Problem) Wider overview of ITSM processes and procedures Customer service experience must be customer focussed with excellent communication skills and happy to be more »
Harlow, England, United Kingdom Hybrid / WFH Options
Talent Gateway
be working with Procore, and full training will be provided if you don't yet have experience with this system. Specific responsibilities include: Document management Supporting Procore adoption and use throughout the company KnowledgeManagement You'll be joining a friendly and sociable team, working in a … essential that you live within commuting distance of Harlow - hybrid working of up to 2 days per week from home is possible. About you Knowledge of industry standards and best practices related to document control. Proven experience as a Document Administrator or Controller in the construction industry. Strong attention more »
Saffron Walden, Essex, South East, United Kingdom Hybrid / WFH Options
EMBL-EBI
decisions about target selection for drug discovery. OT is a shared initiative between the European Bioinformatics Institute (EMBL-EBI), a global leader in the management, integration and analysis of public domain life science data; world-leading pharmaceutical companies GSK, Sanofi, Bristol Myers Squibb, Pfizer and Genentech; and the Wellcome … the capabilities of our platform towards LLM integration using open-source frameworks. The project aims to improve on extraction, representation, and usage of scientific knowledge, and present this knowledge to platform users in a user-friendly way. The central aims of the role we describe below will be … connecting the collected knowledge to an interface that can be queried using natural language, and 2) ensuring that the behaviours of the LLMs are consistent and adequate. Your role We are seeking a highly skilled and motivated Research Software Engineer with expertise in Python and Large Language Model (LLM more »
Saffron Walden, Essex, South East, United Kingdom Hybrid / WFH Options
EMBL-EBI
decisions about target selection for drug discovery. OT is a shared initiative between the European Bioinformatics Institute (EMBL-EBI), a global leader in the management, integration and analysis of public domain life science data; world-leading pharmaceutical companies GSK, Sanofi, Bristol Myers Squibb, Pfizer and Genentech; and the Wellcome … the capabilities of our platform towards LLM integration using open-source frameworks. The project aims to improve on extraction, representation, and usage of scientific knowledge, and present this knowledge to platform users in a user-friendly way. The central aims of the role we describe below will be … extending knowledge representation capabilities of the Open Targets platform towards custom knowledge graphs, and 2) interfacing with knowledge extraction and knowledge usage teams to ensure effective knowledge representations for any given task. Your role We are seeking a highly skilled and motivated Research Software Engineer more »