2 Contract Knowledge Management Jobs in London

Service Designer- Higher Education- Service Management-ITIL Service Designer with experience of redesigning new services, journeys, and supporting workflows and processes is urgently needed to support our higher education client on the implementation of a new Enterprise Service Management platform. The Service Designer will be tasked with redesigning … service management services across IT, Finance, HR, Procurement, Research, Procurement and others. The scope will include service catalogue, CMDB, incident, problem, change, knowledge management, service desk and major incident. Service Designer- Higher Education- Service Management-ITIL- Essential Experience Knowledge of service architecture and design of … services are joined up into end-to-end journeys and value streams. Experience of performing a service design role within an enterprise wide service management environment within Education or public sector or similar complex environment. Awareness of ITSM practices, and experience of enterprise service management practice Ability to more »

programme, ensuring reliable and effective technology solutions. You're accountable for: Lead our Application & Development teams: Software development and supporting teams for ERP & Case Management Technical Application support & Development IA/ML Knowledge Management Analysing business requirements and collaborating with partnership organisations to recommend software solutions, and … evolving capabilities that will deliver organisational goals. Owning & delivering the demand, development cycle for our case management systems, focusing on performance and quality Overseeing the performance of our Application Ecosystem, working with Transformation and business partners to develop a transparent and clear technical roadmap, underpinned by business benefits Developing … in delivery of system change and test Creating and managing budgets to ensure projects and systems stay within financial parameters Own our software risk management process and remediation plans Working with our Security teams ensure we minimise risk, maturing Cyber and Information Governance, system controls Your experience includes: A more »