2 Permanent Knowledge Management Jobs in the Midlands

role in supporting our client. You will provide technical support to colleagues, assisting with systems and end-user devices. Your responsibilities will include incident management, problem resolution, knowledge management, and ensuring exceptional customer service. Key Responsibilities: Provide technical support within the ITIL framework and adhere to Service … Management principles. Troubleshoot and resolve software and hardware issues within SLAs. Create and maintain knowledge articles to aid in issue resolution. Complete service requests such as software installations and hardware setups. Escalate complex issues to the relevant teams and coordinate external technical support when necessary. Qualifications & Experience: Previous more »

health and safety practices, and providing technical leadership and training to customers and colleagues Job Description Essential Responsibilities Reliability, Availability and Maintainability Studies and Management (RAMS) • Defining RAMS study structure and processes; • Monitoring the performance of RAMS processes; • Tracking and reporting to the Project Directorate the status of the … respect to own safety and systems and product integrity. Qualifications/Requirements • Bachelor of Engineering degree or equivalent from an accredited institution • Proven substantial knowledge and practical experience in performing reliability engineering in different industries Education Preferably educated with a Master of Engineering degree or above from an accredited … institution or equivalent knowledge or professional experience. Technical Domain Competencies At least proficient in the following areas: • HVDC domain knowledge • Reliability, availability and maintainability (RAM) assessment and management • Reliability Block Diagrams (RBD • Failure Mode & Effects Analysis (FMEA) Knowledgeable in the following areas: • Reliability Centred Maintenance • Systems Engineering more »