1 to 25 of 47 Permanent Knowledge Management Jobs in the UK excluding London

Job Title: Knowledge Manager ROLE OVERVIEW We are looking for a Knowledge Manager to join the OCS Client Solution Team. As Knowledge Manager, you will be responsible for the creation of new written content , as well as supporting the management, maintenance, and sharing of knowledge assets that support the bid and sales functions in our growth strategy. You will also be involved in designing and implementing knowledge management strategies and systems that align with our business goals and values. As Knowledge Manager you will significantly contribute to improved organisational agility. The … OCS are supported to deal with changing environments and needs by ensuring that relevant and up-to-date information is available and accessible. As Knowledge Manager you will have a key role in fostering a culture of innovation by encouraging staff to learn from each other, and to leverage more »

AWE is currently recruiting for a Knowledge Management Specialist About the team: The Warhead Engineering Services Group, provides the enabling technical, operational and people based services, processes and tools into Warhead Engineering and is the home of some special projects Role : Knowledge Management Specialist Location : Reading … depending on your suitability and level of experience) Closing date: 6th May 2024 About the Role: The role of a Knowledge Management Specialist sits within the Warhead Engineering Services Group. Its purpose is to capture, review, collate, summarise and publish domain knowledge and experience for the benefit … to develop, maintain and deliver systems. Who Are We Looking For? Working as part of a small team, you will be required to design Knowledge Management (KM) processes and local best practices and ensure continuous improvement through RLI's to capture improvement activities. The team are interested in more »

product. Solutions Solution Development: Collaborate closely with the Solutions Specialist to make sure our proposed solutions fit what the client needs. Use their technical knowledge to help create strong bids that show why our solutions are the best choice. Collaborating Content Research: Collaborate with the proposition lead to leveraging … effectiveness. Collaboration: Collaborate with cross-functional teams, including Sales, Marketing, Legal, and Subject Matter Experts, to gather input and insights for bid responses. Bid Management Deadline Management: Manage bid timelines, ensuring that all content is completed, reviewed, and submitted within specified deadlines. Continuous Improvement: Collect feedback and insights … from bid outcomes to continuously improve bid content, processes, and win rates, feeding these into our Knowledge Management system. Quality Assurance: Ensure that all bid content meets the highest standards of quality, compliance, and accuracy. Knowledge Management: Ensuring all bid responses and feedback are recorded in more »

of Leeds to recruit an IT Process Lead. This is a business-critical role which will be a key component of the IT Service Management team and prove pivotal in achieving the wider university strategy. The university has set out an ambitious plan to enhance student education, research, and … is an incredibly exciting role and unique opportunity for someone to drive significant, enterprise wide culture change and in doing so ensure that invaluable knowledge is readily available for all users across the university using cutting edge technology such as ServiceNow and AI Chatbots. Experience of interest: Experience maintaining … knowledge management process; Developing a short, medium and long term strategy encompassing knowledge management and the delivery of this; Engaging key stakeholders to demonstrate the importance and value of robust knowledge management practices; Experience with the setup, development, and maintenance of a Service Knowledge more »

will be responsible for ensuring smooth service delivery and customer satisfaction. The main duties of the Service Delivery Manager will include setting up incident management and high-severity incident management processes, ensuring team compliance, scheduling regular meetings, ensuring governance and controlled change management, analyzing incident trends, and … providing continuous improvements. Responsibilities: Provide Level 3 (L3) support 24/7 for technical issues within the IT infrastructure. Setting up the incident management and high-severity incident management process. Ensuring the team stays compliant with all relevant processes and regulations. Scheduling and conducting all necessary regular meetings … Mon to Fri, and from 18:00 Fri to 08:00 Monday (i.e. the weekend) on a rota basis. Managing Major/Minor Incident Management (MIMs) including attending MIM meetings and following the incident management processes. Managing Problem Management, Knowledge management and Change Management more »

one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: Problem Management: Lead the problem management process in accordance with ITIL standards, ensuring that all problems are logged, tracked, and resolved in a timely manner. … Incident Management Liaison: Work closely with the incident management team to identify recurring incidents and potential problems. Root Cause Analysis: Conduct root cause analysis of major incidents and establish procedures to prevent recurrence. Preventive Measures: Develop preventive measures and documentation to reduce the impact of incidents that cannot … be prevented. Change Management: Collaborate with the change management team to implement fixes through the appropriate procedures. Knowledge Management: Contribute to the knowledge management process by ensuring that known errors and workarounds are documented and accessible to relevant stakeholders. Trend Analysis: Perform trend analysis more »

works with the technical teams to monitor SLA performance, manage incident quality and compliance, change process, patching co-ordination and scheduling, problem identification and management, knowledge management and service reporting. The ITSM Service Manager will oversee these functions with the support of a small team and report … role involves the following: Manage the ITSM Quality team and the outputs of that team and be responsible for reporting to the Customer Experience Management teams. Help develop strong processes so that in scope areas are managed and measured to meaningful KPI’s and SLA’s. Technical Competencies: Whilst …/Networks Business Competencies: Strong understanding of ITIL processes - advanced ITIL qualification would be desirable but not essential Experience of Problem, Incident and Change Management, analyzing incident trends, raising problem records, working with technical teams. Experience of Major Incident Management with the ability to work under pressure, engage more »

you will Planning and assurance of the Customer release schedule (scope to include Customer ART, strategic Customer modernisation projects and Operational maintenance activity). Management of the Customer release CAB process. Assurance of release candidates prior to escalation to the central release management team. Owner of the Customer … Proactive communication of Customer release content (pre and post release). Co-ordination of logistical support to shared deployments (e.g. YorBill) controls, readiness, risk management, schedule of events incl. touch testing, event support (incl. out of hours) Improvements and opportunity management to Releases as a Service to Customer … What skills & qualifications you will need: Experience in a Team Lead role within a professional IT environment planning, installing, maintaining, and supporting business applications. Knowledge of the application development lifecycle Experience of problem management capacity management and release management Experience of the ITIL principles (Including Incident more »

AWE is currently recruiting for a Knowledge Management Specialist About the team: The Warhead Engineering Services Group, provides the enabling technical, operational and people based services, processes and tools into Warhead Engineering and is the home of some special projects Role : Knowledge Management Specialist Location : Reading more »

AWE is currently recruiting for a Knowledge Management Specialist Remember to check your CV before applying Also, ensure you read through all the requirements related to this role. About the team: The Warhead Engineering Services Group, provides the enabling technical, operational and people based services, processes and tools … into Warhead Engineering and is the home of some special projects Role : Knowledge Management Specialist Location : Reading Area Salary : £35,840 - £45,000 (depending on your suitability and le... JBLK1_UKTJ more »

us for an exciting opportunity to transform the R&D landscape for the second largest animal health company through digital products! Product Ownership Capability – Knowledge Management: Knowledge Management at Elanco is defined as organizing, using, and sharing collective knowledge for decision-making You will be … in an agile development environment. Strong technical aptitude and experience as a software development engineer. Proficiency in agile methodologies and practices. Experience in vendor management, collaborating with external partners to deliver high-quality products. Strong business acumen and the ability to align product strategies with overall business objectives. A … Empathy and a user-focused approach to product development. Adaptability and flexibility to thrive in a dynamic and fast-paced environment. In-depth domain knowledge in the animal health industry (preferred). Note: This job description is intended to provide a general overview of the responsibilities and requirements of more »

delivery of company led programmes on behalf of the Customer Operations department. The team will be responsible for the governance of the departments processes, knowledge centre, risk management, controls management (although the accountability for these usually sits with the business owner elsewhere in the department) We will … understood to the SDM to manage To ensure documented processes are being followed and support Audit in any reviews To provide governance and content management of the knowledge management system To provide support to the department in identifying and managing risk and compliance Facilitating workshops both with … Gatekeeper ensuring any change is not going to negatively impact our relationship with the Gambling Commision, the Player or Retailer or colleagues Scoping, ongoing management and documentation of project requirements, provide subject matter expertise in process and people, and both technology improvement and project planning Facilitate workshops, coordinate meetings more »

Based within the Programme Management Office, we are looking for an experienced PMO Analyst (or Programme Coordinator) to support a wide portfolio of projects, involving internal and external customers. We are seeking an organised and service-focused individual who is driven to provide quality information and documentation that supports … report into the Senior Director of PMO. Key Tasks Working closely with the Senior Director (PMO), you will be expected to support the Programme Management Office with the following strategic functions: • Project Delivery – ensuring we have the right PMO resources in the right place at the right time for … project and programme, managing the career ladder and competence framework, training and continuing professional development of all PMO staff, forecasting and recruiting, some line management, organising the programme of team meetings and development seminars, providing coaching and mentoring to PMO staff. • Centre of Excellence – ensuring that we have processes more »

internal and external security threats, as well as known vulnerabilities What you need to succeed:Experience of security engineering systems and controls, including, vulnerability management, web content filtering, intrusion prevention, SIEM & SOARExperience analysing logs and creating automated log correlation using SIEM technologiesExperience in integration, configuration, and automation of Security … Operations tools i.e. SIEM, SOAR, ITSM, Vulnerability Management, Knowledge Management, Collaboration, etcIf this sounds like a role you can get your teeth stuck into and make a real difference then please get in touch.Share more »

specialized software/hardware manufacturers for activities related to procurement, installation, support, maintenance. Maintain full ownership of service tickets through its lifecycle and Incident Management process. Ensuring all elements of the process, including Major Incident Management are implemented and operationally managed. Ensures accurate logging incidents, service requests, access … ticket for each reported instance and attaching it to a parent ticket will allow for impact analysis on the outage. · Ensures updates to the Knowledge Base (KB) with all troubleshooting performed and, if applicable, the resolution is made. · Utilizes the KB and other support documentation to identify, isolate, diagnose … of handling Service Desk activities in a busy fast paced Service Desk environment. · Good understanding of the Service Operation space, covering Service Desk, Incident Management, Problem Management and Knowledge Management. · Understands and has a strong appreciation the 'frontline' role service desk operations have on shaping the overall more »

specialized software/hardware manufacturers for activities related to procurement, installation, support, maintenance. Maintain full ownership of service tickets through its lifecycle and Incident Management process. Ensuring all elements of the process, including Major Incident Management are implemented and operationally managed. Ensures accurate logging incidents, service requests, access … ticket for each reported instance and attaching it to a parent ticket will allow for impact analysis on the outage. · Ensures updates to the Knowledge Base (KB) with all troubleshooting performed and, if applicable, the resolution is made. · Utilizes the KB and other support documentation to identify, isolate, diagnose … of handling Service Desk activities in a busy fast paced Service Desk environment. · Good understanding of the Service Operation space, covering Service Desk, Incident Management, Problem Management and Knowledge Management. · Understands and has a strong appreciation the 'frontline' role service desk operations have on shaping the overall more »

draw on your engineering background and product lifecycle awareness to progress a variety of NPI projects. With sound experience in technical working and risk management and committed to development of own skills and professional network. You will utilise good communication skills to confidently engage with a wide variety of … against agreed Schedule and Cost Objectives Implementation and Execution of Cost and Schedule Control: NRC Planning, Tracking/Control and Reporting through Earned Value Management Support Chief Engineer in the Execution of Program Risk Management by identifying Technical Risks and determining associated Mitigation Actions Initiating Corrective Measures in … Provides input to the internal Change Control Process, supporting the Chief Engineer in the Customer Change Control Board Process Providing day-to-day Operational Management to the Engineering Project Team Management of Engineering Resource and Equipment Requirements including: - Timely Indication of Changes in the Requirements affecting Demand in more »

within the relevant parts of our organisation to support efficient content creation and management. The role will suit someone who is experienced in Bid Management, Bid Writing or knowledge management, or who has previous IT industry experience and a strong understanding of Computacenter propositions and services; you … sales content for similar organisations. Strong written and oral communications skills. Ability to prioritise workload independently, with strong organisational and planning abilities. Strong stakeholder management skills. Native-level English language. Excellent time management skills. Desirable: knowledge and experience within the IT industry. Desirable: proficiency in French and …/or German language. Desirable: experience in using Responsive/RFPIO response management software. more »

within the relevant parts of our organisation to support efficient content creation and management. The role will suit someone who is experienced in Bid Management, Bid Writing or knowledge management, or who has previous IT industry experience and a strong understanding of Computacenter propositions and services; you … sales content for similar organisations. Strong written and oral communications skills. Ability to prioritise workload independently, with strong organisational and planning abilities. Strong stakeholder management skills. Native-level English language. Excellent time management skills. Desirable: knowledge and experience within the IT industry. Desirable: proficiency in French and …/or German language. Desirable: experience in using Responsive/RFPIO response management software. more »

within the relevant parts of our organisation to support efficient content creation and management. The role will suit someone who is experienced in Bid Management, Bid Writing or knowledge management, or who has previous IT industry experience and a strong understanding of Computacenter propositions and services; you … sales content for similar organisations. Strong written and oral communications skills. Ability to prioritise workload independently, with strong organisational and planning abilities. Strong stakeholder management skills. Native-level English language. Excellent time management skills. Desirable: knowledge and experience within the IT industry. Desirable: proficiency in French and …/or German language. Desirable: experience in using Responsive/RFPIO response management software. more »

product and engineering) and a strong experience in Financial Services. Experience in FSC including the configuration of the Salesforce FSC Platform. Key Skills/Knowledge: Strong experience in technology (product and engineering) and in Financial Services. Good experience in FSC including the configuration of the Salesforce FSC Platform Salesforce … Ability to effectively communicate complex ideas, issues, concepts, and solutions to all levels of the organization, including executive leadership and the business. Must have knowledge in Salesforce configurations but not limited to Workflows, Validations, Approval Process, Flows, Permission Set, Profile, SSO etc. Sound knowledge in Salesforce Security Model … and Data Model Must have sound implementation knowledge of Service Console, Live Agent/Omni Channel, Knowledge Management Must have knowledge of REST and SOAP integrations in Salesforce Hands-on experience working in Salesforce API (Tooling API, Metadata API, Bulk API etc.) Implements complex data modelling more »

planning and implementing forecasts, relationship development, customer satisfaction.Identify resource demands & skill gaps within the Cloud Technical Lead team and develop a proposal for Senior Management review.Select, develop, and evaluate personnel to ensure departmental goals are met.Keep CIS/senior management informed of key issues and changes which may … impact expected business results.Use management and technical skills to contribute to the development of company and regional objectives and principles, in creative and effective ways.May act as an advisor or subject matter expert.Accountable for resource allocation, demand, and team utilisation.Ensure SAS Managed Cloud standards and best practices are adhered … to and validated.Supports, implements, and champions knowledge management and industry best practice.Deliver excellent customer service using a customer first and continuous improvement mindset.Use IT Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers.Build and more »

role in supporting our client. You will provide technical support to colleagues, assisting with systems and end-user devices. Your responsibilities will include incident management, problem resolution, knowledge management, and ensuring exceptional customer service. Key Responsibilities: Provide technical support within the ITIL framework and adhere to Service … Management principles. Troubleshoot and resolve software and hardware issues within SLAs. Create and maintain knowledge articles to aid in issue resolution. Complete service requests such as software installations and hardware setups. Escalate complex issues to the relevant teams and coordinate external technical support when necessary. Qualifications & Experience: Previous more »

health and safety practices, and providing technical leadership and training to customers and colleagues Job Description Essential Responsibilities Reliability, Availability and Maintainability Studies and Management (RAMS) • Defining RAMS study structure and processes; • Monitoring the performance of RAMS processes; • Tracking and reporting to the Project Directorate the status of the … respect to own safety and systems and product integrity. Qualifications/Requirements • Bachelor of Engineering degree or equivalent from an accredited institution • Proven substantial knowledge and practical experience in performing reliability engineering in different industries Education Preferably educated with a Master of Engineering degree or above from an accredited … institution or equivalent knowledge or professional experience. Technical Domain Competencies At least proficient in the following areas: • HVDC domain knowledge • Reliability, availability and maintainability (RAM) assessment and management • Reliability Block Diagrams (RBD • Failure Mode & Effects Analysis (FMEA) Knowledgeable in the following areas: • Reliability Centred Maintenance • Systems Engineering more »

ensuring consistent capability in presenting company solutions. Design and deliver engaging training programs, workshops, and materials to equip the sales team with the necessary knowledge and skills to exceed sales targets. Maintain sales enablement documentation, including playbooks, training materials, and knowledge management assets. Coordinate with the marketing … offering insights and recommendations to drive sales productivity and optimize processes. Cultivate a culture of continuous learning and development within the sales organization, promoting knowledge sharing and collaboration. Experience, Skills & Knowledge: 4+ years in sales enablement, sales training, or similar roles in B2B businesses. Strong understanding of sales … mindset to interpret sales data and metrics for performance improvements. Self-motivated and results-oriented, with a history of meeting or surpassing sales targets. Knowledge of social media management platforms and B2B marketing landscape is advantageous. Premier Recruitment Solutions Limited acts as an employment agency for permanent recruitment more »