51 to 75 of 91 Knowledge Management Jobs

specialized software/hardware manufacturers for activities related to procurement, installation, support, maintenance. Maintain full ownership of service tickets through its lifecycle and Incident Management process. Ensuring all elements of the process, including Major Incident Management are implemented and operationally managed. Ensures accurate logging incidents, service requests, access … ticket for each reported instance and attaching it to a parent ticket will allow for impact analysis on the outage. · Ensures updates to the Knowledge Base (KB) with all troubleshooting performed and, if applicable, the resolution is made. · Utilizes the KB and other support documentation to identify, isolate, diagnose … of handling Service Desk activities in a busy fast paced Service Desk environment. · Good understanding of the Service Operation space, covering Service Desk, Incident Management, Problem Management and Knowledge Management. · Understands and has a strong appreciation the 'frontline' role service desk operations have on shaping the overall more »

specialized software/hardware manufacturers for activities related to procurement, installation, support, maintenance. Maintain full ownership of service tickets through its lifecycle and Incident Management process. Ensuring all elements of the process, including Major Incident Management are implemented and operationally managed. Ensures accurate logging incidents, service requests, access … ticket for each reported instance and attaching it to a parent ticket will allow for impact analysis on the outage. · Ensures updates to the Knowledge Base (KB) with all troubleshooting performed and, if applicable, the resolution is made. · Utilizes the KB and other support documentation to identify, isolate, diagnose … of handling Service Desk activities in a busy fast paced Service Desk environment. · Good understanding of the Service Operation space, covering Service Desk, Incident Management, Problem Management and Knowledge Management. · Understands and has a strong appreciation the 'frontline' role service desk operations have on shaping the overall more »

you will Planning and assurance of the Customer release schedule (scope to include Customer ART, strategic Customer modernisation projects and Operational maintenance activity). Management of the Customer release CAB process. Assurance of release candidates prior to escalation to the central release management team. Owner of the Customer … Proactive communication of Customer release content (pre and post release). Co-ordination of logistical support to shared deployments (e.g. YorBill) controls, readiness, risk management, schedule of events incl. touch testing, event support (incl. out of hours) Improvements and opportunity management to Releases as a Service to Customer … What skills & qualifications you will need: Experience in a Team Lead role within a professional IT environment planning, installing, maintaining, and supporting business applications. Knowledge of the application development lifecycle Experience of problem management capacity management and release management Experience of the ITIL principles (Including Incident more »

Job Title: Knowledge Manager ROLE OVERVIEW We are looking for a Knowledge Manager to join the OCS Client Solution Team. As Knowledge Manager, you will be responsible for the creation of new written content , as well as supporting the management, maintenance, and sharing of knowledge assets that support the bid and sales functions in our growth strategy. You will also be involved in designing and implementing knowledge management strategies and systems that align with our business goals and values. As Knowledge Manager you will significantly contribute to improved organisational agility. The … OCS are supported to deal with changing environments and needs by ensuring that relevant and up-to-date information is available and accessible. As Knowledge Manager you will have a key role in fostering a culture of innovation by encouraging staff to learn from each other, and to leverage more »

Description Alvarez & Marsal, a premier professional services firm with almost 9,000 professionals globally, is seeking an enthusiastic, self-motivated Knowledge Management Senior Analyst to join our Knowledge Management Business Partner (KMBP) team. The role is part of a developing KM capability, and the successful candidate … vital role in contributing to the development of our team and offerings. The successful candidate will support existing and future efforts designed to facilitate knowledge sharing within the firm. Principal responsibilities Partner with A&M business units on KM initiatives Support the design and development of KM future-state … service offerings to new areas of the business. Foster relationships and serve as a liaison between A&M’s business units and the central knowledge management team. Collaborate with other KM team members Support KM team members on initiatives both within and beyond immediate region. Share knowledge more »

works with the technical teams to monitor SLA performance, manage incident quality and compliance, change process, patching co-ordination and scheduling, problem identification and management, knowledge management and service reporting. The ITSM Service Manager will oversee these functions with the support of a small team and report … role involves the following: Manage the ITSM Quality team and the outputs of that team and be responsible for reporting to the Customer Experience Management teams. Help develop strong processes so that in scope areas are managed and measured to meaningful KPI’s and SLA’s. Technical Competencies: Whilst …/Networks Business Competencies: Strong understanding of ITIL processes - advanced ITIL qualification would be desirable but not essential Experience of Problem, Incident and Change Management, analyzing incident trends, raising problem records, working with technical teams. Experience of Major Incident Management with the ability to work under pressure, engage more »

AWE is currently recruiting for a Knowledge Management Specialist Remember to check your CV before applying Also, ensure you read through all the requirements related to this role. About the team: The Warhead Engineering Services Group, provides the enabling technical, operational and people based services, processes and tools … into Warhead Engineering and is the home of some special projects Role : Knowledge Management Specialist Location : Reading Area Salary : £35,840 - £45,000 (depending on your suitability and le... JBLK1_UKTJ more »

product and engineering) and a strong experience in Financial Services. Experience in FSC including the configuration of the Salesforce FSC Platform. Key Skills/Knowledge: Strong experience in technology (product and engineering) and in Financial Services. Good experience in FSC including the configuration of the Salesforce FSC Platform Salesforce … Ability to effectively communicate complex ideas, issues, concepts, and solutions to all levels of the organization, including executive leadership and the business. Must have knowledge in Salesforce configurations but not limited to Workflows, Validations, Approval Process, Flows, Permission Set, Profile, SSO etc. Sound knowledge in Salesforce Security Model … and Data Model Must have sound implementation knowledge of Service Console, Live Agent/Omni Channel, Knowledge Management Must have knowledge of REST and SOAP integrations in Salesforce Hands-on experience working in Salesforce API (Tooling API, Metadata API, Bulk API etc.) Implements complex data modelling more »

each release. Support UAT/SIT and BAU releases with automation testing. Manage automation defects and follow up with respective teams. Assist with environment management as needed. Test Reporting: Maintain automation test reporting frameworks. Actively contribute to sprint activities and daily meetings. QA Knowledge Management: Contribute to … continuous improvement through knowledge management. Experience required for the Automation QA (.NET): Minimum 8 years' experience in automated software testing. Degree in Engineering, Mathematics, Sciences, or Business Studies. Proficiency in C#/.NET scripting for UI automation. Experience with .NET UI automation frameworks and libraries. Familiarity with SpecFlow or more »

Development: Craft, build, and tailor Power Platform solutions such as Power Apps, Power Pages, and Power Automate (Flow) to align with business needs. System Management and Enhancement: Oversee the upkeep and enhancement of our D365 suite, contribute to user training and documentation, and participate in user groups when required. … Documentation and Knowledge Management: Maintain detailed documentation to support knowledge dissemination and future improvements. Stay Informed: Keep abreast of the latest features and capabilities within the Power Platform, assess their potential impact on the organisation, and suggest innovative strategies for process enhancement. Support and Collaboration: Assume responsibility more »

demonstrations. Training and education: Conduct customer training sessions to enhance their understanding of robotic systems and maximise the utilisation of the products. Customer relationship management: Build and maintain strong relationships with customers, understanding their needs and expectations. What are we looking for? Strong technical aptitude and troubleshooting skills, with … with sensors, actuators, control systems, and related technologies. Excellent problem-solving and analytical abilities to independently diagnose and resolve technical issues. Strong documentation and knowledge management skills to create and maintain support materials. Travelling globally to customer sites for on-site support and delivery of training, as required more »

companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team … IT Security to instill the right structure and processes to support the delivery of continual Cybersecurity improvements across BDO and will have direct line management responsibilities of 3x Cybersecurity Analysts where you will conduct performance reviews, and provide leadership and coaching, including technical and personal development programs for team … that technical and structural considerations regarding design, build and run components are considered. Aid the Head of IT Security in chairing various defined security management working groups, ensuring that reporting against progress vs plan is developed. Manage security operational production incidents and participate in problem and change management more »

AWE is currently recruiting for a Knowledge Management Specialist About the team: The Warhead Engineering Services Group, provides the enabling technical, operational and people based services, processes and tools into Warhead Engineering and is the home of some special projects Role : Knowledge Management Specialist Location : Reading … depending on your suitability and level of experience) Closing date: 6th May 2024 About the Role: The role of a Knowledge Management Specialist sits within the Warhead Engineering Services Group. Its purpose is to capture, review, collate, summarise and publish domain knowledge and experience for the benefit … to develop, maintain and deliver systems. Who Are We Looking For? Working as part of a small team, you will be required to design Knowledge Management (KM) processes and local best practices and ensure continuous improvement through RLI's to capture improvement activities. The team are interested in more »

decisions about target selection for drug discovery. OT is a shared initiative between the European Bioinformatics Institute (EMBL-EBI), a global leader in the management, integration and analysis of public domain life science data; world-leading pharmaceutical companies GSK, Sanofi, Bristol Myers Squibb, Pfizer and Genentech; and the Wellcome … the capabilities of our platform towards LLM integration using open-source frameworks. The project aims to improve on extraction, representation, and usage of scientific knowledge, and present this knowledge to platform users in a user-friendly way. The central aims of the role we describe below will be … connecting the collected knowledge to an interface that can be queried using natural language, and 2) ensuring that the behaviours of the LLMs are consistent and adequate. Your role We are seeking a highly skilled and motivated Research Software Engineer with expertise in Python and Large Language Model (LLM more »

business and technical requirements and the ability to bridge the gap between the two Full project life-cycle experience Business Analysis experience - with demonstrable knowledge of different project life cycles: waterfall, agile; with hands on experience in agile (Scrum) Experience of working in matrix environment and able to provide … and winning trust of relevant business/IT stakeholders Previous experience of working in a similar capacity in other Consultancy or Insurance Industry Excellent knowledge in London Market insurance covering both Lloyds & Company market, up to date with Blueprint-2 market initiative, London Market messages, ACORD, ECF2, Subscription risk … processing, Premium management, Premium & Claims settlements, Delegated Authority business, Prop & Non-Prop Treaty processing, Statutory Reporting. Personal Attributes: A best practice practitioner Business Analyst (BA), with outstanding full project lifecycle Business Analysis skills Able to work on simultaneous projects Comfortable working in a team, building strong relationships with clients more »

decisions about target selection for drug discovery. OT is a shared initiative between the European Bioinformatics Institute (EMBL-EBI), a global leader in the management, integration and analysis of public domain life science data; world-leading pharmaceutical companies GSK, Sanofi, Bristol Myers Squibb, Pfizer and Genentech; and the Wellcome … the capabilities of our platform towards LLM integration using open-source frameworks. The project aims to improve on extraction, representation, and usage of scientific knowledge, and present this knowledge to platform users in a user-friendly way. The central aims of the role we describe below will be … extending knowledge representation capabilities of the Open Targets platform towards custom knowledge graphs, and 2) interfacing with knowledge extraction and knowledge usage teams to ensure effective knowledge representations for any given task. Your role We are seeking a highly skilled and motivated Research Software Engineer more »

context of TLTs IT and data strategy, you will be responsible for leading and contributing to the People and HR systems strategy, for the management, development and maintenance of the People and HR systems and for facilitating the provision of high quality HR related data and reporting in support … system and data flow projects and developments that involve HR systems in support of wider organisational business needs. Be accountable for ensuring the effective management and support of all HR and Payroll System administration matters to ensure an effective and functional provision for the wider HR Team and internal … stakeholders. Including, but not limited to, iTrent (HR/Payroll), Harbour (Recruitment), TLT People through Cornerstone (Supervision/LMS/Appraisals and performance management), the Exit Interview service and any relevant Facilities systems which also fall within the HR remit. This includes the facilitation and overseeing implementation of all more »

January 2021. Cognizant Consulting At Cognizant, our consultants orchestrate the capabilities to truly change the game across strategy, design, technology and industry/functional knowledge to deliver insight at speed and solutions at scale. Our consulting services elevate the unique abilities and business aspirations of customers and employees and … above areas (for those projects) to a level that earns confidence of stakeholders that are managing those functions Full project lifecycle change or product management experience - with demonstrable working experience of different project delivery approaches (Agile, Waterfall) Previous experience of Business Analysis/Consultant roles in Life Science projects … enthusiastic about gaining new experiences and adapting to different, challenging environments. Contribution to Development of Practice: Contribute to practice activities such as Capability Development, Knowledge Management, Proposition or Solution Development Develop focused Thought Leadership assets including industry points of view or white papers, podcasts, blogs, video interviews etc. more »

ensure consistency, selection of appropriate technology and efficient use of resources. Actively contribute to professional development within the Developer community, including career progression, performance management and mentoring. Work autonomously to manage your workload, including delivering continuous improvement, project related deadlines, operational tasks, budget spending and resourcing estimates. Participate in … on development needs and deviations from standards. 9. Lead the Developer Community of Practice, being accountable for developers aligned to your designated technical specialisms. Knowledge management 10. Take an active, lead role in your professional development. Keep up to date with the latest technologies and software development standards … your area, seeking support and feedback to develop well thought out solutions, processes and work as required, and in conjunction with agreed procedures. Relationship management 14. Foster relationships and partnership, to identify and deliver value to the organisation. 15. Collaborate across multiple disciplines to achieve strategic aims, ensuring consistent more »

responsible for managing the product life cycle of all service-raised incidents (incident control) and all service requests (request control), requiring the use of knowledge management. In this role, you will also be responsible for informing customers on progress and advising on workarounds where necessary, as well as the … and diagnosing or escalating faults (or both) to service desk managers, incident managers and problem managers to investigate and resolve Coach associates and share knowledge with team colleagues Asset and configuration management Maintain secure configuration and accurate information, controlling IT assets in one or more significant areas Verify … the location and state of assets, supporting the full IT Asset Management lifecycle (from request through to retirement) Change management Implement simple changes based on requests for change Apply change control procedures. Continual service improvement Implement policies and proposes process optimisation, and contributes to the implementation of proposed more »

role in supporting our client. You will provide technical support to colleagues, assisting with systems and end-user devices. Your responsibilities will include incident management, problem resolution, knowledge management, and ensuring exceptional customer service. Key Responsibilities: Provide technical support within the ITIL framework and adhere to Service … Management principles. Troubleshoot and resolve software and hardware issues within SLAs. Create and maintain knowledge articles to aid in issue resolution. Complete service requests such as software installations and hardware setups. Escalate complex issues to the relevant teams and coordinate external technical support when necessary. Qualifications & Experience: Previous more »

Service Designer- Higher Education- Service Management-ITIL Service Designer with experience of redesigning new services, journeys, and supporting workflows and processes is urgently needed to support our higher education client on the implementation of a new Enterprise Service Management platform. The Service Designer will be tasked with redesigning … service management services across IT, Finance, HR, Procurement, Research, Procurement and others. The scope will include service catalogue, CMDB, incident, problem, change, knowledge management, service desk and major incident. Service Designer- Higher Education- Service Management-ITIL- Essential Experience Knowledge of service architecture and design of … services are joined up into end-to-end journeys and value streams. Experience of performing a service design role within an enterprise wide service management environment within Education or public sector or similar complex environment. Awareness of ITSM practices, and experience of enterprise service management practice Ability to more »

Practice: Define and promote , standards, and guidelines for solution development Risk Assessment: Identify potential risks and challenges associated with the proposed solutions. Documentation and Knowledge Management: Create and maintain comprehensive documentation, including architecture diagrams, configuration guides, and standard operating procedures. Critical Competencies Bachelor's or master's degree … in computer science, information technology, or a related field. Proven experience (minimum 3 years) as a solutions architect. Strong knowledge of architecture frameworks, design patters and best practices. Proficiency in relevant technologies, platforms, and programming languages. Familiarity with cloud computing platforms and services. Certification in relevant technologies is a more »

deliver exceptional results. Responsibilities: As an IT Agile Business Consultant, you will ensure, advise, and consult on various aspects of business situation analysis, project management, change control, knowledge management, and sales support. Additionally, you will provide data modelling and design expertise to support our client's needs … and problem-solving skills Excellent written and verbal communication skills Proficiency in business process modeling and user testing techniques Strong organisational, time, and project management skills Business savvy with an ability to present technical solutions to non-technical audiences Benefits: Remote/Flexible working Training and development opportunities Life more »

within the relevant parts of our organisation to support efficient content creation and management. The role will suit someone who is experienced in Bid Management, Bid Writing or knowledge management, or who has previous IT industry experience and a strong understanding of Computacenter propositions and services; you … sales content for similar organisations. Strong written and oral communications skills. Ability to prioritise workload independently, with strong organisational and planning abilities. Strong stakeholder management skills. Native-level English language. Excellent time management skills. Desirable: knowledge and experience within the IT industry. Desirable: proficiency in French and …/or German language. Desirable: experience in using Responsive/RFPIO response management software. more »