to share a newly created opportunity to join the Sword team in the role of Service Delivery Manager, supporting delivery of our Subsurface Data Management services to existing Energy customers. We are looking for an experienced Service Delivery Manager who will be responsible for delivering high levels of customer … Reporting to the Operations Lead, the Service Delivery Manager will be responsible for operational delivery activities , including service performance , work allocation , resource planning , risk management and linemanagement of operational team leads in the services they manage. Manage all aspects of the Customer Experience between Sword and … a demonstrable partnership and collaborative relationship Maintain service performance and delivery targets, run the continual service improvement process, engage with regular reporting and resource management, ensuring relevant performance metrics are met and customer satisfaction is high Have regular engagement with Customers and the appropriate stakeholders to gain a thorough more »
Aberdeen, Aberdeenshire, Scotland, United Kingdom Hybrid / WFH Options
SWORD IT SOLUTIONS LIMITED
to the Operations Lead, our Customer Experience Manager will be responsible for all operational delivery activities , including service performance , work allocation , resource planning , risk management and linemanagement of operational team leads in the services they manage. Manage all aspects of the Customer Experience between Sword and … a demonstrable partnership and collaborative relationship Maintain service performance and delivery targets, run the continual service improvement process, engage with regular reporting and resource management, ensuring relevant performance metrics are met and customer satisfaction is high Have regular engagement with Customers and the appropriate stakeholders to gain a thorough … and individual services have improved profitability Staff are effectively managed, engaged and developed Experience: Minimum ITIL V3 Foundation qualified, ideally V4 Foundation Degree/Management Qualification or equivalent experience Ability to Manage diverse teams Relevant experience in a similar role Experience of financial management Excellent communication skills Experience more »
transportation of CCUs offsite from Quayside Inspection CCU's and, where certified, forklift duties when required Assist with additional yard duties as specified by linemanagement when required Continuously promote a pro-active HSEQ culture, ensuring participation and compliance. Present a positive image of the company through first … effective relationships across the business by continually seeking to improve operations. Maintain housekeeping standards within the operating areas Ad-hoc duties as required in line with applicable training/competency assessments undertake Minimum Qualifications CCU certification & inspection Manual Handling Training Equality & Diversity Training Vehicle Banksman/Spotter Training Ready more »