2 Contract Line Management Jobs in Hertfordshire with Remote Work Options

business to ensure consistency of delivery. Actively involved in the industrial/customer boards for learning providers. Graduate Programme To work with key stakeholders (Line Managers, Heads of, Directors, HRBPs) to build the Graduate Development Programme in line with the needs of the division and feed into AGGP. … key stakeholders to expand the apprenticeship focus and its future in the company. To investigate future apprenticeship programmes. To support Apprentice Managers in their management of the Technical Apprenticeships (Level 4) across sites. Ensuring development needs (educational and behavioural) are met or surpass programme requirements. Performance Management where … a clear development plan. Ensure objectives are set and mid/long term goals are identified through the assessment process. Skill Set Essential Design, management and continuous improvement of talent/early careers programmes. Internal and external stakeholder management to senior levels. Proven communication at senior levels - verbal more »

point of contact. What I'll be doing - your accountabilities Skills required for the job * Highly professional customer service interactions * Create and maintain knowledge management * Close the loop with escalations and complaints * Complete up to 2nd line diagnostics including but not exclusive to router diagnostics * Provide SME function … Lead role on products/services, providing high level of technical expertise to customers both internal/external * Undertake personal training and development in line with departmental needs and in line with Personal Development Plan agreed with Line Manager * Excellent communication skills - Verbal/Written * Excellent customer … questions for the rest of the team * Proactively manage customer interactions and escalate as appropriate * Own and resolve of complex customer issues with little management support * Display role model behaviours within the roles and responsibilities of your role People accountabilities Experience you would be expected to have We expect more »