3 Permanent Line Management Jobs in Solihull

training and development, holiday cover planning for analysts and onsite teams and resolving/escalating resource issues impacting delivery of BAU services. Key Responsibilities: Line Management: - Perform monthly 121s with each team member and manage day to day staff issues - Complete quality assessments of the Service Desk Analysts … the demands of the Service. Reporting: - You will ensure the creation and delivery of daily/weekly/monthly reports for the service. Service Management: - Ensure that all requests for Service, be they telephony, email or face to face are responded to within agreed timescales and that sufficient analyst … capacity is maintained at all times. Complaints Management: - Ensure all formal complaints to the Service Desk are recorded, reviewed and resolved in line with the Formal complaints process. Escalation Management: - You will be responsible for coordinating all internal and external escalations, ensuring they are appropriate, timely and more »

Job summary The role will provide comprehensive support to the senior digital management team which includes complex diary management, full administrative support for digital programme boards and overseeing the procurement process and creation of purchase orders. The role will also support projects in the digital and medical integrations … the job The Job holder will be accountable for: The post holder will provide a quality and responsive personal assistant service including complex diary management and extensive minute taking, therefore all applicants must be highly experienced and confident in minute taking up to and including Board level Clear understanding … have to demonstrate duties to new staff as well as have a knowledge and understanding of the staff they work with to allow appropriate management direction and advice when requested . The postholder will largely be supporting the digital team, and will be part of the administrative team for more »

capability, improve quality and robustness of DES models Mentor and train Junior team members and graduates Undertake any other work as directed by their line manager in connection with their job as may be requested Skills Required: Demonstrable working knowledge and experience of Discrete Event Simulation toolset Demonstrable previous … of bottleneck analysis using Discrete Event Simulation. Demonstrable previous experience of delivering Discrete Event Simulation to programme KPIs and targets Proven project and people management skills. Experience in production sites Ability to develop and deliver presentations to work groups and senior management Relevant degree or equivalent experience preferred more »