and communicate effectively with customers. • Solid understanding of IT infrastructure, including hardware, software, and networking concepts. • Proficiency in troubleshooting desktops, laptops, operating systems (Windows, macOS), and common business applications. • Familiarity with ITIL framework and IT service management principles. • Excellent problem-solving skills and ability to diagnose and resolve complex more »
/etc Time will be split between onsite visits and the office. Skills & Competencies: Fault diagnosis and problem solving Microsoft Windows Apple Macs and MacOS Networking (WiFi and physical) Working as a team Dealing with the public Working under pressure For more information, submit CV or contact Dan. more »
Saffron Walden, Essex, South East, United Kingdom Hybrid / WFH Options
EMBL-EBI
We are seeking a highly proficient and motivated macOS Specialist who is a team player with a proven background in supporting users of a heterogeneous network and IT infrastructure, to join the Service Desk team at the European Bioinformatics Institute (EMBL-EBI). The Service Desk team is part … consists of 1st line Service Desk technicians and specialists. The specialists in the team are responsible for managing user devices and operating systems (Windows, macOS, Ubuntu), and infrastructure management tools (Active Directory, File Servers, DHCP, Munki). The team also supports scanning and printing, as well as supporting cloud … applications such as Google Workspace and Slack. In this role you will: Manage and support Apple devices (macOS/iOS/iPadOS). Administration of Jamf Pro and Jamf Protect. Administration of support management tools such as Munki and AutoPkg. Root cause analysis of hardware and software-related issues more »
and security, support telecommunication systems, and help manage office-wide software updates. Candidates for this position should possess a robust knowledge of Windows and macOS, a strong problem-solving aptitude, and excellent interpersonal skills to provide top-notch support and service. The ability to articulate technical instructions in an … help support Uptime Institute’s staff worldwide. Responsibilities: Support Microsoft’s core business applications, including Outlook, Teams, Office, and OneDrive Support for Windows and macOS operating systems. Prepare new hardware assets (e.g., laptops, printers, etc.), and ensure they are properly maintained and tracked. Ensure software is kept up to … other Uptime Institute IT Support Specialists in providing global coverage. Qualifications : 3+ years of experience in desktop support In-depth knowledge of Windows and macOS Excellent understanding of Microsoft O365 suite, SharePoint, and OneDrive Experience troubleshooting hardware and software issues. Experience configuring and maintaining laptops and accessories. Experience with more »
