the initial point of contact for client calls to our IT helpdesk Triage of client incidents to decide appropriate escalation methods Basic windows or mac troubleshooting Providing changes to Microsoft 365 such as client name/job title changes Occasional site visits including PC/monitor moves in client … Date Monday, 24th June 2024 Desired Skills Communication skills IT skills Attention to detail Organisation skills Problem solving skills Team working Non judgemental AppleMacOS experience Knowledge of Microsoft 365 Qualifications any subject -- x3 GCSE or equivalent, grade 4+ (A-C) (Essential) English GCSE or equivalent, grade 3+ (D more »
Widney Manor Road, Solihull, West Midlands, England
SUMMIT LEARNING TRUST
Communication skills IT skills Attention to detail Organisation skills Problem solving skills Team working Non judgemental Experience of working with: Windows operating systems AppleMacOS Microsoft Office Anti-virus software Qualifications any subject -- x3 GCSE or equivalent, grade 4+ (A-C) (Essential) English GCSE or equivalent, grade more »
NETSUPPORT HOUSE, TOWNGATE EAST, MARKET DEEPING, PETERBOROUGH, England
NETSUPPORT LTD
are logged on our support helpdesk system Responding to customers' questions Setting up different environments to test customers' issues across multiple platforms Windows, ChromeOS, macOS, iOS and Android (training on each platform will be provided) Managing and prioritising their own case load Working with other departments within the company more »
and associated applications (AWS, Azure, MS Teams, SharePoint, OneDrive etc.) • Cloud Backup (Acronis, Veeam etc.) • Virtual Environments (VMWARE, Hyper-V, VirtualBox) • Microsoft Windows Desktop OS & Microsoft Office (All versions) • MACOS & Linux • Working knowledge of Smart Phones (iOS/Android) • Proven knowledge of Firewall configurations, support and more »
