1 to 25 of 37 Major Incident Management Jobs in the UK

Major Incident Manager - £65,000 - £75,000 + Bonus & Benefits (Package £100 - £120K+) Bristol (Office Based) – Technology Infrastructure Overview: An exciting opportunity has arisen with a market leading software company for an experienced MIM. We are looking for a self-driven professional, to assist with operational support of … service levels of availability of the mission critical software services provided. Role & Responsibilities: Attend war rooms to oversee and assess performance of the MIM (Incident commander) chairing the war room in line with Incident Management process per SOW Own the Process governance and adherence – call out and … educate/re-educate on process non- adherence. Functional process owner for the Incident and Major Incident Management process Taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and business operations When required, act more »

Cyber Incident Response Manager Cyber Incident Respond Principal/Manager will own all cyber security events throughout the incident life-cycle, ensuring all reporting and escalation flows are performed in adherence to agreed documentation and SLA’s. You will work side by side with the Cyber Detect … Team. Cyber Detect manage all security alerts undertaking triage analysis and technical incident response. Incident readiness is the first step of the incident life-cycle, preparing for the next incident if of the upmost importance. As Respond Manager you will be expected to deliver a strong … incident readiness program. This is based in Buckinghamshire office x2 days a week, x3 remote. £70 – 90,000 + Financial Industry Employment Benefits + Bonuses Lead cross-functional post-incident process reviews to identify and implement continuous improvement initiatives. Partner with Legal, 2LoD, Major Incident Management more »

Position Title - Incident manager (Bristol, England) Work From office only Location - Bristol England Role- Full time Job Description: · Client’s software group is looking for an energetic and self-driven professional to join our team. Group’s mission is to provide best in class software services delivered to the … you to take accountability for any highly visible, complex and SLA impacting issues that occur across the Client’s SaaS service offering. · Manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and … business operations. · Ultimately accountable for the efficiency and effectiveness of the Service Delivery during the life cycle of the Incident for its particular customers, stakeholder and business unit. Responsibilities: Skills: · Attend war rooms to oversee and assess performance of the MIM (Incident commander) chairing the war room in more »

agency, adaptability and positive attitudes to set them up for success in our fast changing world. We now have an exciting opportunity for an Incident & Service Request Manager to join our fantastic team. This is a Hybrid role working 2 days a week at our Head Office in London. … About the role The purpose and prime objective of the Incident (IM) and Service Request Manager (SR) is for delivering effective IM/MIM (Major Incident Management) resulting in the provisions of stable and robust services to the global business. Focus is on restoring service efficiency … and effectively from incidents, working with Problem Management in eliminating recurring incidents and to minimize impact of incidents that cannot be prevented or resolved permanently. Key Responsibilities will include, (but not limited to): The IM/SR will create, manage and continually improve the incident (Including major more »

and deals with Issues that are critical to their Business. The ITSM Quality Team works with the technical teams to monitor SLA performance, manage incident quality and compliance, change process, patching co-ordination and scheduling, problem identification and management, knowledge management and service reporting. The ITSM Service … oversee these functions with the support of a small team and report into the Head of Service. The Quality Team will also act as Major Incident coordinators during office hours. This role involves the following: Manage the ITSM Quality team and the outputs of that team and be … responsible for reporting to the Customer Experience Management teams. Help develop strong processes so that in scope areas are managed and measured to meaningful KPI’s and SLA’s. Technical Competencies: Whilst not a technical role, a basic high level understanding of the technologies supported by the Service Operations more »

tools.Microsoft Technology - You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others.Major Incident Management - It doesn't happen often but when it does, you'll bring together infrastructure investigations for major incidents and work to … resolve these with minimal downtime for our customers.Skills that will set you apart Windows Server design, build, management, and maintenance in a multidomain environment. VMWare Design, build, management, and maintenance. Azure landing zone design, build, management, and maintenance. Active Directory including AAD, GPOs & UAC & RBAC model creation. … the business impact & outcomes. Experience of delivering varied programmes of work and leading others who pick up small projects or workstreams within your programmes. Management and ongoing improvements to Office 365, security scores & feature development. A good understanding of cybersecurity principles and a security first approach to infrastructure design. more »

IT Incident and Service Request Manager £60,000-£65,000 City of London Tria are working with a fascinating global private equity organisation that spans across 16 countries with circa 14,000 employees and circa 100,000 users. We are representing a global education institution who are looking for … programme with significant investment behind them. Your primary role will be implementing ITIL governance across a centralised greenfield Service Delivery function, specifically focussing on Incident and Service Request Management. What we are looking for: Extensive ITIL experience Experience across broad incident management (not only major incident management) and service request management Exceptional communication and stakeholder management skills What we are offering: 26 days holiday with an option to buy an additional 5 days. Company sponsored Pension Scheme with a 5% employer contribution. Private Healthcare scheme. Professional development (company paid qualifications). Hybrid more »

tools.Microsoft Technology - You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others.Major Incident Management - It doesn't happen often but when it does, you'll bring together infrastructure investigations for major incidents and work to … resolve these with minimal downtime for our customers.Skills that will set you apart Windows Server design, build, management, and maintenance in a multidomain environment. VMWare Design, build, management, and maintenance. Azure landing zone design, build, management, and maintenance. Active Directory including AAD, GPOs & UAC & RBAC model creation. … the business impact & outcomes. Experience of delivering varied programmes of work and leading others who pick up small projects or workstreams within your programmes. Management and ongoing improvements to Office 365, security scores & feature development. A good understanding of cybersecurity principles and a security first approach to infrastructure design. more »

Senior Incident Manager Hybrid – 3 days per week onsite London, W1S 1FE The Client This is a great opportunity to join a globally operating trading organisation. They are committed to responsible business practices and believe that the supply of energy and raw materials is essential for growth, development, and … transition to a low carbon future. The Role To ensure the smooth running of the organisation’s Infrastructure solutions through effective Change, Problem and Major Incident management. Essential Skills Required A strong understanding of Incident, Problem and Change management within an ITIL environment A minimum of … 5+ years performing at least one of Problem, Change or Incident Management at a senior level Demonstrable experience working with outsourced teams Demonstrable experience of both reactive and proactive techniques for problem and incident management A good working knowledge of IT infrastructure systems architecture and concepts more »

Role: Major Incident Manager Job Type: Permanent Location: London Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We don’t just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities … worldwide. For you, it means more opportunities to make an impact that matters, through challenging projects which demand ambitious innovation. Develop professional relationships with major accounts. Providing training to stakeholders on different systems Work with some of the brightest global minds in the industry. Job Purpose and Primary Objectives … This Role is dedicatedly on Major Incident Management, and it has greater exposure & growth on service operations function. The Group operating companies’ vision is to move to Hybrid Cloud in future. This role has very good scope for challenging opportunities & learning. Key responsibilities: Accountable for all incidents more »

compliant. Data Protection Officer: Maintain records of all data processing activities of the company, serve as point of contact for data protection authorities. Risk Management : Identify, evaluate, and mitigate risks associated with data privacy and compliance, implementing a risk management framework that aligns with global standards. Policy Development … or issues promptly. Stakeholder Engagement : Act as the primary point of contact for internal and external stakeholders, including regulatory bodies, on data compliance matters. Incident Management : Develop and oversee the process for handling data privacy incidents, including breach response and notification procedures. Major Incident Management : Work with law enforcements and public bodies in the event of a Major Incident around Information Security and Data Breaches, where appropriate. Qualifications: Knowledge, Skills, and Abilities: Expertise in Data Protection Laws : Comprehensive understanding of GDPR, CCPA, DPA(UK), and other relevant privacy regulations. Risk Assessment : Strong more »

are currently looking for a Technical Support Analyst to join our team. Reporting to the Technical Support Team Lead, you will be accountable for Incident, Change, Problem & Release management, providing technical analysis to Cargo related products, establish customer relationship and engage with them regularly. Responsibilities: Provide first level … support through the effective management of all incoming customer tickets and queries. This includes, but is not limited to: Gather all pertinent information from customers to ensure a full understanding of the query and/or issue raised Provide in-depth analysis including testing, resolution where applicable & updating the … team(s) and/or vendor(s) Provide timely updates to the customer regarding the status of their queries and/or issues Manage Major Incidents by following major incident management process & communication (customers & internal management) Manage Service Desk tickets following ITIL guidelines as outlined more »

clients putting customer service at the highest priority. What you will ideally have experience of? Excellent communication skills (verbal & written) Service desk or Helpdesk Management Experience Reporting skills Managing stakeholder relationships Microsoft Active Directory SCCM, ITSM Tools Performance management and appraisal experience managing a small team. Root cause … analysis & Major incident management What’s next? If this sounds like it could be worth a conversation, then apply today and we’ll aim to be in touch shortly. more »

to improve standards to provide a better customer experience . You will work closely with the Service Desk to retain ITIL practices, lead on Major Incident Managment and in addition, there will be opportunity to improve process, systems and tools with a focus on delivering the best customer … OLAs, SLTs in line with KPI's. Maintain high levels of customer service experience whilst liaising with other delivery teams Effectively manage communications for major incidents and escalate as required. Develop the skills and knowledge of the Service Desk Analysts Assist with employee training Experience and skills required: Experience … within a similar role Knowledge and experience implementing ITIL Service Management Best Practices Excellent communication, both verbal and written Excellent customer service skills Experience in Major Incident Management Next Steps? If you would like to know anything more about this role or even just want to more »

different nationalities. Customer Experience and Transformation are Brambles/CHEP’s core priorities . Position Purpose The Sr. Manager, Global IT Service Delivery Management will join the newly created IT Service Management function, will own the day-to-day execution of Service Delivery and Major Incident Management disciplines across the IT technology landscape. This role will be accountable to own and manage the resolution of all Major Incidents occurring within all technology towers across Internal, External and 3rd Party suppliers and will unite internal and external teams across Service Management, Technology Services … Product teams to ensure suitable process automation is in place and that there is a collaborative and effective approach to both Service Delivery and Major Incident Management. The Sr. Manager, Global IT Service Delivery Management will develop and embed processes throughout Technology Services that focus on delivering more »

support managers with solid experience of the SDLC, API’s/Web App integration & ITIL, specifically having been responsible for all levels of support, Incident Management, Vendor Management, Risk, The Role: Reporting to the Director of Technology, and working with other CoE leads, you will be a … the Digital Technology leadership group to ensure delivery of a clear technology strategy aligned to the corporate vision. Line manage a team including performance management and the development and retention of the team. Resource, recruit and operate a new Digital Support CoE to include capabilities around service and incident management, vendor management, 1st line and 2nd line support Create service strategy for digital technologies to include; service levels, incident prioritisation and resolution times, major incident management framework, business/vendor/partner escalation paths Ensure 24:7 support for critical systems, environments more »

Job Overview: Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user experiences. Additionally, this role involves regular Incident Management responsibilities and requires an on-call commitment to address critical issues promptly. Key Responsibilities: Major Incident Command and Coordination: Take charge of leading and commanding bridge calls during major incidents, demonstrating exceptional control, coordination, and leadership skills. This role involves directing cross-functional teams … managing stakeholder communication effectively, and executing recovery strategies to ensure quick resolution and minimal service disruption. Regular Incident Management: Assume regular Incident Management duties, handling and resolving day-to-day IT incidents, especially during periods without major incidents. On-Call Duties: Participate in an on more »

Insight Global is looking for a full-time, permanent Senior Incident Manager in Bristol. Salary: £70k+ Location: Bristol, on site 5 days a week This role will support a global operations team. This individual will be required to take accountability for any highly visible, complex, and SLA impacting issues … that occur across the SaaS service offerings. This person will be the functional process owner for the Incident and Major Incident Management processes. They will also manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as quickly as … service and business operations. Ultimately, they will be accountable for the efficiency and effectiveness of the Service Delivery during the life cycle of the Incident for particular customers, stakeholder and business units. This is a great opportunity for an energetic and self-driven professional who wants to be a more »

scale IT projects, from conception to delivery. Prior experience as a SuccessFactors Product Manager or similar role in Tier 1 SaaS platforms. Expertise in incident and major incident management, ensuring operational continuity. Strong leadership and budget management skills, with direct line management experience. Proficiency … in stakeholder management, adept at communicating complex concepts and influencing decision-makers. If you're ready to drive success through strategic HRIS management and thrive in a dynamic, collaborative environment, we want to hear from you. Apply now and be part of a journey towards excellence more »

and empowerment in our day-to-day working as well as ensure that we contribute to AXA’s mission and strategy. YOUR ROLE : A Major Incident & Problem Management specialist is essentially responsible for the upkeep and smooth operations of IT systems. They oversee all aspects of the … incident management process, from evaluation to resolution. IP Specialist records all issues and helps to design ways to prevent similar problems in the future (via problem management). The specialist will manage technical support teams, create procedures to deal with problems and develop solutions. After closure of … the incident the IP Specialist takes on the role of problem manager and opens a problem for investigation on the root cause or other improvements. The IP specialist is responsible for all communication during the lifecycle of the incident & problem. The IP Specialist is also responsible for detecting more »

created role we’ll ask you to lead on delivering the Bank's strategies and plans to align with industry standards and regulations for Incident Management, Operational Resilience, and Business Continuity. This is a really varied role would suit someone who is a self-starter, enjoys being hands … the maximum tolerable level of disruption to important business services, supported with specific outcomes and risk metrics. Building an effective Business Continuity and crisis management regime, being responsible for the development of Business Impact Assessments (BIA), Business Continuity Plans (BCP) test plans across the business, embedding governance, roles, and … s Operational Resilience roadmap to help prevent, adapt, respond to, recover from, and learn from operational disruptions. Capture relevant information to determine whether an incident needs to be declared and then classifying the severity of the incident (minor to critical). Leading improvements in Business Continuity by designing more »

We're seeking a Senior Cloud Engineer for a Silicon Valley–headquartered software company which provides Product Lifecycle Management (PLM) software, as well as planning, pricing and market Intelligence solutions, for the consumer goods market. This is a full-time (permanent) vacancy This vacancy can be worked 100% remotely … cloud technology trends and best practices. Propose and implement improvements to cloud operations processes. Qualifications: 8+ years of experience in cloud operations and infrastructure management in AWS, Azure, and/or Google cloud 5+ years in incident response and major incident management Advanced Linux and … in AWS, Azure or Google Cloud is a plus. Solid understanding of Cloud networking and security Proficiency in infrastructure as code (IaC) and configuration management tools. (e.g, Terraform, Ansible) Experience in version control, CI and automation tools such as Github/Bitbucket, Github Actions, Jenkins, Rundeck) Experience in deploying more »

input from Product and business stakeholders, translate into requirements, and map them onto ServiceNow functionality? Are you passionate about developing and implementing modules for Incident, Problem, Change, and Service Catalog, major Incident management? We have an exciting role for you as ServiceNow Architect ! Careers at TCS more »

the leading worldwide institutions in these areas. In this role, you will be required to demonstrate proactive thinking and self-management. Responsibilities will include Major Incident Management and continuing to support the organisation in implementing ITIL framework. Furthermore, you will be responsible for supporting C-level executives more »

new contract, which includes 119 and the National Pandemic Flu Service. The post holder will be responsible for all aspects of project and service management ensuring any projects and business as usual services are delivered in accordance with best practice guidelines and continuity of current service is maintained Main … NHS111 Clinical Governance Support - Ensuring call trace requests from providers and other agencies are completed and returned in a timely manner Provide support for Major Incident Management Lead on the Change Management Everyday management of the national element of the NHS 111 and 119 telephony … service inc Supplier Management Provide Cisco WebEx Homeworker Solution Support Provide NHS 111 British Sign Language (BSL) Service Support Manage the IUC NHS 111 Dashboard Undertake performance management of telephony suppliers Production of reports detailing calls to the 111 and 119 number and their distribution Support the local more »