2 Management Information System Jobs in Liverpool with Remote Work Options

that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team … achieve individual and collective success Provide customer centred support adhering to BDO Quality service level agreements to provide call handling, ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agreed KPI measurements Ensure troubleshooting steps are followed consulting documentation, knowledge … base, various support systems and appropriate websites Ensure regular ticket updates to manage customer expectations Ensure that all calls logged contain detailed information regarding the issue/request, along with troubleshooting steps taken prior to escalating Report to Service Desk Management on Team Performance Actively seek more »

the market. You will: Prospect to build pipelines and build strong personal relationships with prospects Create reliable forecasts and be completely transparent with management on the pipeline status Close new business consistently at or above quota level Develop and execute a strategic plan for the territory and document … and distribute competitive information Invest in colleagues and give coaching and advice when you see an opportunity for improvement Work to develop and circulate the set of best practices that will be the foundation of this team What success looks like: Listen to the needs of the market more »