SLA impacting issues that occur across the SaaS service offerings. This person will be the functional process owner for the Incident and Major Incident Management processes. They will also manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as quickly as … during a live incident Owning the Process governance and adherence - calling out and educating/re-educating on process non-adherence. Taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and business operations Acting as a point … providing guidance to the various teams with regards to the incident processes Experience escalating issues according to priority and severity Strong knowledge of Incident Management and Problem Management best practices Strong technical background in Databases and Networking and the ability to explain exactly how issues are resolved in more »
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Safe Lives
external evaluation of the programme. Additionally, you will: - Lead on the national roll out and delivery of the triage model - Provide support through a matrixmanagement system - Develop and lead a team across multiple sites - Work closely with the Practice Advisor to develop effective working relationships - Collaborate with more »
highly visible, complex and SLA impacting issues that occur across the Client’s SaaS service offering. · Manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and business operations. · Ultimately accountable for the … unit. Responsibilities: Skills: · Attend war rooms to oversee and assess performance of the MIM (Incident commander) chairing the war room in line with Incident Management process per SOW · Own the Process governance and adherence – call out and educate/re-educate on process non-adherence. · Functional process owner for … the Incident and Major Incident Management process · Taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and business operations · When required act as a point of contact for all Major Incidents. · If required represents the first more »
provided. Role & Responsibilities: Attend war rooms to oversee and assess performance of the MIM (Incident commander) chairing the war room in line with Incident Management process per SOW Own the Process governance and adherence – call out and educate/re-educate on process non- adherence. Functional process owner for … the Incident and Major Incident Management process Taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and business operations When required, act as a point of contact for all Major Incidents. If required, represents the first more »
accountability for any highly visible, complex and SLA impacting issues that occur across their service offering. Manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and business operations. Ultimately accountable for the … point of contact for all Cloud Operations managed major incidents Drive all major incidents through the rigorous adoption and adherence to the major incident management process. Chair and own the war room throughout the incident life cycle Taking ownership for matrix managed resources including third parties to restore more »
