provided. Role & Responsibilities: Attend war rooms to oversee and assess performance of the MIM (Incident commander) chairing the war room in line with Incident Management process per SOW Own the Process governance and adherence – call out and educate/re-educate on process non- adherence. Functional process owner for … the Incident and Major Incident Management process Taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and business operations When required, act as a point of contact for all Major Incidents. If required, represents the first more »
highly visible, complex and SLA impacting issues that occur across the Client’s SaaS service offering. · Manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and business operations. · Ultimately accountable for the … unit. Responsibilities: Skills: · Attend war rooms to oversee and assess performance of the MIM (Incident commander) chairing the war room in line with Incident Management process per SOW · Own the Process governance and adherence – call out and educate/re-educate on process non-adherence. · Functional process owner for … the Incident and Major Incident Management process · Taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and business operations · When required act as a point of contact for all Major Incidents. · If required represents the first more »
Bath, Somerset, South West, United Kingdom Hybrid / WFH Options
Reed Technology
will need the full right to work in the UK already in place. Salary: Up to £40,000 (slightly more if you have line management experience) Location: Bath - Hybrid working offered (2 days on site) Job Type: Full-time, permanent Benefits - generous pension of over 20% and other excellent … certifications etc Day to Day of the role: Manage the full project lifecycle, from requirements gathering and business case formulation to solution delivery, budget management, and schedule oversight. Work closely with the Portfolio Management Office to ensure project lifecycle management and assurance, as well as effective project … reporting. Lead project teams, including task and matrixmanagement of the delivery team and management of contractors. Engage effectively with project stakeholders and report progress to the Project Board. Ensure compliance with all Data Protection laws and policies. Undertake personal and professional development to keep skills and more »
and system change Maintain a high level of business analysis expertise, within the Agile Methodology and SAFe Scaled Agile Framework Thoroughly follow relevant change management protocols, assuring requirements traceability and documentation across the end to end delivery lifecycle Be responsible for performing detailed analysis for change initiatives during the … with stakeholders at all levels within an organisation Has a close link to wider industry practices & the Business Analyst profession Experience working within complex matrixmanagement environment Experience producing a range of analysis artefacts Practical and applied experience of Agile Methodology for Software Engineering Good understanding of business more »
HR expertise, working closely with the HR Service and the System Implementation team to ensure that SAP SuccessFactors Employee Central and OpenText XECM document management meet’s the organisation’s requirements. The duties of the HR System Implementation Consultant include: Acting as the subject matter expert for the HR … develop training and learning material and deliver training to key user groups Supporting the HR and Payroll Workstream Leads and the Programme/Project Management team as required Building effective relationships with the System Implementers and key internal stakeholders to get buy in Actively participating in post go-live … Be CIPD Level 7 qualified or equivalent Experience in a public sector organisation would be beneficial Have the ability to work constructively within a matrixmanagement and a collaborative team environment Have some project management and process mapping skills world be beneficial but not essential The HR more »
SLA impacting issues that occur across the SaaS service offerings. This person will be the functional process owner for the Incident and Major Incident Management processes. They will also manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as quickly as … during a live incident Owning the Process governance and adherence - calling out and educating/re-educating on process non-adherence. Taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and business operations Acting as a point … providing guidance to the various teams with regards to the incident processes Experience escalating issues according to priority and severity Strong knowledge of Incident Management and Problem Management best practices Strong technical background in Databases and Networking and the ability to explain exactly how issues are resolved in more »
e.g., CompTIA+ ) or similar. MS Active Directory and Group Policy Admin experience. Cisco networking experience. Experience of VOIP solutions. Experience of working in a Matrix managed structure. Worked in a shared or managed services environment Basic understanding of ITSM/ITIL principles The successful candidate will be based in more »
accountability for any highly visible, complex and SLA impacting issues that occur across their service offering. Manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and business operations. Ultimately accountable for the … point of contact for all Cloud Operations managed major incidents Drive all major incidents through the rigorous adoption and adherence to the major incident management process. Chair and own the war room throughout the incident life cycle Taking ownership for matrix managed resources including third parties to restore more »