technical analysis, requirements gathering, package creation, quality assurance, user acceptance testing, and deployment. - Create documentation for all tasks. Technical Expertise Required: - Deep understanding of MicrosoftWindows operating systems, including installation methods, file systems, registry usage, services, user profiles, and hardware drivers. - In-depth knowledge of Microsoft's Windows … and locally created installers, in MSI or proprietary formats. - Scripting skills in various languages, including Windows PowerShell, Batch script, and Visual Basic. - Experience with Microsoft SCCM for creating and deploying applications in a large-scale enterprise environment, including application dependencies and supersedence, and the ability to monitor and remediate … deployments. - Experience virtualizing applications into Microsoft App-V format. - Prior experience in environments with multiple non-admin users on the same Workstation with non-persistent local profiles . Desired Skills: - Some admin experience with Azure/Intune is a plus. If you have the skills and experience more »
ideally within a multi-user Active Directory environment. Any additional support experience or practical knowledge of IT technologies and tools such as SCCM, Intune and Azure would be a bonus. Experience of working with both PC and Mac platforms and remote support tools would also be a distinct … of ITSM tools, design configuration or operation Experience of a range of IT operating systems and applications used within a business environment Experience of Microsoft Active Directory and/or Microsoft Azure environment Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work more »
heighten user satisfaction across the organisation. Moreover, your hands-on technical expertise will be invaluable for managing a range of platforms and tools, from Microsoft suites to asset management and bespoke internal systems. This role requires a harmonious blend of leadership, technical proficiency, and a continuous improvement mindset. Reporting … lead, mentor, and guide the service desk team, ensuring rapid and effective resolution of IT-related issues. Deliver hands-on technical support related to Microsoft O365, Exchange, SharePoint, OneDrive, Azure, and Intune. Spearhead the setup, distribution, maintenance, and troubleshooting of company assets, including laptops, workstations, and mobile devices. Develop … a similar role, managing an IT service desk or another IT related team. Comprehensive understanding and experience with ITIL v4 best practices. Proficiency in Microsoft O365, Exchange, SharePoint, OneDrive, Azure, and Intune. Solid background in IT asset management best practices. Experience with Fresh Service or equivalent ticketing system. Demonstrable more »
