1st & 2nd Line Support
Horsham, West Sussex, United Kingdom
Principal I Ltd
problem-solving steps and resolutions Collaborate with IT Support Team to escalate support tickets effectively Install and configure software applications Desktop support – checking Office 365 account information, printing issues, etc Accurate record maintenance, ensuring documentation, resolution, follow up and other … details are upkept Participate in IT projects and initiatives, including system upgrades, software rollouts, and infrastructure improvements Technical proficiency in troubleshooting Windows operating systems, Microsoft Office Suite, hardware peripherals, and networking concepts Knowledge of Hyper-V, Cloud solutions, Watchguard, HPE and NetGear switches Individuals will also be more »
Employment Type: Permanent
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