faults, and other IT-related problems. The role will also assist in logging and resolving user incidents/service requests using the IT Service Management Tool, monitoring progress and, keeping users appraised of events and updates. What you’ll do: Handle incoming incidents and service requests referred by the … assist resolution where necessary. Escalate and progress the severity of support issues as required. Ensure that all relevant information is recorded in the Service Management system and kept up-to-date. Work with other members of the team on a rota basis to ensure the IT Support team is … IT project-related work as required. Provide support and assistance during major incidents as required. Ensure familiarity and compliance with the UK IT Risk Management process and procedures and undertake IT Risk training and awareness as required. Reasonably work at any UK location as the business requires in order more »
Doncaster, South Yorkshire, Yorkshire, United Kingdom
Network IT
of anti-virus products in a business environment. Experience of configuring and supporting Cloud Products, including Microsoft 365 and Azure and Intune. Experience with MobileDeviceManagement, Samsung Knox, Apple Business Manager. An analytical mind with good problem-solving capabilities. more »
Incident or Problems. Coordinate with Cognizant’s PCaaS partner/vendor. Manage HAM/SAM process for Client Devices as per agreed process. Assets management, reconciliation and disposal coordination. Manage Monthly/Weekly reporting to Client and Cognizant governance. Manage or oversee, as appropriate, all IMAC for all EUC … included within the Services provided by Provider, is a Client-retained function, or is provided by a third party). Dispose of the EUC Device in a manner that is in compliance Client-specific policies and procedures. Make sure Field Service team have dedicated on-site Provider Personnel who … End Users during local business hours as further defined in the Client ITSM Tool; Manage Field service team provide Equipment support including, Desktop Devices, Mobile Devices, display screens and video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, projectors, Provide the vendor managementmore »
with users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT Service Management (ITSM) best practices within the IT Service Desk, ensuring quality and performance standards are met and contributing to an efficient and effective IT Service. … Principal Accountabilities: To provide a high level of technical first level IT support in line with IT Service Management (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. To ensure that Incident and Service Request information is … articles. To work collaboratively across the IT environment and with customers to ensure delivery of the IT programme of work identified in the Change Management process and IT Roadmap. To deliver the ITSM functions within the IT Service Desk ensuring that services and support are available during service operational more »
user authentication, access controls, and privilege management. * Managing and maintaining endpoint security solutions, including endpoint protection platforms (EPP), endpoint detection and response (EDR), and mobiledevicemanagement (MDM) using Microsoft Intune. * Developing and enforcing Data security/Application security policies, standards, and procedures across the organisation. Ensure … with Microsoft Intune, Azure Active Directory, Azure Security Centre, and other Microsoft security solutions. * Strong understanding of network security, endpoint security, identity and access management, and data protection concepts. * Experience with security compliance frameworks (e.g., NIST, ISO 27001, GDPR). * Excellent analytical and problem-solving skills. * Effective communication and more »
The role will require working with end users at all levels of Ecolab with various levels of IT knowledge and directly supporting top-level management and global senior executives remotely and in person Familiarity with: Microsoft O365. Microsoft Windows 10 & 11 OS and applications support. Apple macOS and applications … support. Mobile Phone (Android & iOS) and MobileDevice Management. Remotely supporting end users. ITIL processes and ticketing systems (ServiceNow). Microsoft Autopilot deployment, Entra and Intune. VPN, remote/wireless access connectivity configuration and maintenance. FollowMe printing (PrinterLogic, Ysoft\SafeQ) Working in office and production environments Developed more »
Leeds, West Yorkshire, United Kingdom Hybrid / WFH Options
Hays Technology
Experience in tier 2 technical support, along with extensive knowledge of computer systems, hardware, and software Significant experience of desktop operating systems, software packaging, mobiledevicemanagement and deployment tools Experience working Microsoft O365 such as Azure and SharePoint Having a basic understanding of network troubleshooting Excellent more »
Richmond House, Leeming Bar, Northallerton, North Yorkshire, England Hybrid / WFH Options
R&R ICE CREAM UK LIMITED
remote support Deployment, configuration, operation and maintenance of hardware and software including workstations, servers and networking equipment Computer and Laptop preparation using MS SCCM MobileDeviceManagement of Android and iOS devices using Microsoft Intune Active Directory administration of user accounts and permissions EntraAD/Office … administration of licenses, Exchange mailboxes, SharePoint and Teams Maintain Infrastructure applications such as SolarWinds, Cacti & Asset Management Further training via an Apprenticeship scheme Training Level 3 Information Communication Technician Apprenticeship An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. Potential for full more »
stakeholders worldwide. About the role The Tooling Solutions Architect proactively and holistically leads and supports enterprise architecture activities that guide the development and management of tools and services used within IT Services and the University. These solutions enable the University's future-state business capabilities and drive its targeted … used to its full potential to enable business outcomes and value for money, leading the architecture of key systems such as ITSM, monitoring systems, mobiledevicemanagement and deployment tools amongst others. The Tooling Solutions Architect will be a key member of the Technology division leadership team … technical solutions and supporting infrastructure. Person specification Minimum five years of design and implementation experience in IT, with a deep knowledge of implementation and management of tooling such as Autopilot, ServiceNow, Intune, Jamf, Tanium and Zabbix amongst others. Solid understanding of product management, agile principles and development methodologies more »
Leeds, West Yorkshire, United Kingdom Hybrid / WFH Options
Hays Technology
Experience in tier 2 technical support, along with extensive knowledge of computer systems, hardware, and software Significant experience of desktop operating systems, software packaging, mobiledevicemanagement and deployment tools Experience working Microsoft O365 such as Azure and SharePoint Having a basic understanding of network troubleshooting Excellent more »
Leader : Proven experience in IT support, especially network and system administration. Strong knowledge of IT infrastructure, including firewalls, switches, routers, and VPNs. Experience with mobiledevicemanagement (MDM) and endpoint security. Solid understanding and experience with various operating systems (Windows, MacOS, Linux, etc.). Experience working with more »
Degree level qualification in computer science or equivalent relevant experience. Advanced experience and knowledge of network security & infrastructure, ERP (AS400), desktop systems and applications, mobiledevicemanagement Experience of leading technical teams. Experience of managing 3rd party IT service providers. Experience of managing business improvement initiatives. The more »
Degree level qualification in computer science or equivalent relevant experience. Advanced experience and knowledge of network security & infrastructure, ERP (AS400), desktop systems and applications, mobiledevice management. Experience leading technical teams. Experience managing 3rd party IT service providers. Experience managing business improvement initiatives. IT Manager - AS400 Due to more »
Degree level qualification in computer science or equivalent relevant experience. Advanced experience and knowledge of network security & infrastructure, ERP (AS400), desktop systems and applications, mobiledevice management. Experience leading technical teams. Experience managing 3rd party IT service providers. Experience managing business improvement initiatives. AS400 Technical Support Due to more »
ideally MSP or educational sector). Excellent design documentation skills Client focussed Confidence/willingness to make decisions; exhibit sound and accurate judgement. Quality management - ability to look for ways to improve and promote quality Strong troubleshooting ability Windows 10, 11 & Mac OS Networking: LAN, WAN, VPN, VLANs, Switches … Managed WIFI, Firewalls and Routers Microsoft 365 and Azure with MobileDeviceManagement including Intune and JAMF VoIP Phone Systems Solid experience and understanding of installation, configuration and maintenance of Windows Server 2016 upwards, with Active Directory Services and Group Policies Server 2016 onwards, Active Directory, SCCM more »
Manager, IS Manager, Technical Support Manager. IBM AS400, IBM iSeries, IBM Power environment, ERP, Warehouse/Distribution systems, Network Security, IT Infrastructure, Desktop systems, MobileDevice management. Location: Liverpool Salary: Highly Competitive/Negotiable + Employee Benefits Working closely with this long-term client, we are looking to … of Network Security and Infrastructure. Experience of ERP systems ideally running on IBM Power systems (AS400, iSeries). Experience of Desktop systems and applications. MobileDevice management. Team leadership/management experience on site. Experience in managing 3rd party IT service providers. Experience in managing business improvement more »