5 Permanent Mobile Device Management Jobs in Yorkshire

faults, and other IT-related problems. The role will also assist in logging and resolving user incidents/service requests using the IT Service Management Tool, monitoring progress and, keeping users appraised of events and updates. What you’ll do: Handle incoming incidents and service requests referred by the … assist resolution where necessary. Escalate and progress the severity of support issues as required. Ensure that all relevant information is recorded in the Service Management system and kept up-to-date. Work with other members of the team on a rota basis to ensure the IT Support team is … IT project-related work as required. Provide support and assistance during major incidents as required. Ensure familiarity and compliance with the UK IT Risk Management process and procedures and undertake IT Risk training and awareness as required. Reasonably work at any UK location as the business requires in order more »

Incident or Problems. Coordinate with Cognizant’s PCaaS partner/vendor. Manage HAM/SAM process for Client Devices as per agreed process. Assets management, reconciliation and disposal coordination. Manage Monthly/Weekly reporting to Client and Cognizant governance. Manage or oversee, as appropriate, all IMAC for all EUC … included within the Services provided by Provider, is a Client-retained function, or is provided by a third party). Dispose of the EUC Device in a manner that is in compliance Client-specific policies and procedures. Make sure Field Service team have dedicated on-site Provider Personnel who … End Users during local business hours as further defined in the Client ITSM Tool; Manage Field service team provide Equipment support including, Desktop Devices, Mobile Devices, display screens and video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, projectors, Provide the vendor management more »

Experience in tier 2 technical support, along with extensive knowledge of computer systems, hardware, and software Significant experience of desktop operating systems, software packaging, mobile device management and deployment tools Experience working Microsoft O365 such as Azure and SharePoint Having a basic understanding of network troubleshooting Excellent more »

Experience in tier 2 technical support, along with extensive knowledge of computer systems, hardware, and software Significant experience of desktop operating systems, software packaging, mobile device management and deployment tools Experience working Microsoft O365 such as Azure and SharePoint Having a basic understanding of network troubleshooting Excellent more »

Leader : Proven experience in IT support, especially network and system administration. Strong knowledge of IT infrastructure, including firewalls, switches, routers, and VPNs. Experience with mobile device management (MDM) and endpoint security. Solid understanding and experience with various operating systems (Windows, MacOS, Linux, etc.). Experience working with more »