2 Permanent Network Monitoring Jobs in Cambridge

ll be doing Based from either our Cambridge or Hitchin offices, our Technical Support Engineers help maintain and support both our internal and customers' network infrastructure and services. Our engineers also attend customer sites as required (or work from home as appropriate), and work flexible hours to deal with … priority incidents. The role sits within the 3rd Line Technical Support team who are primarily responsible for the management, operation and support of our network systems and equipment. Main activities will include: Provide 3rd line escalated support to our Network clients, remotely and on-site. Diagnose and troubleshoot … our core and customer networks and respond to event and incident data and alerts. Mentor junior engineers, continuously increasing their capability. Create and maintain network documentation, Knowledge Base articles and Work Instructions. Participate in out-of-hours on-call rota What we're looking for Networking knowledge, preferably possessing more »

SharePoint Online and Exchange Online Troubleshooting, systems backups, and disaster recovery functions Hardware and virtual desktop configuration and deployment Liaising with 3rd party suppliers Network monitoring and identifying any hardware issues Providing adequate up to date IT documentation Suggesting improvements to enable efficient use of company technology to more »