sites to fulfill customer requests promptly. Provide technical support (second line support) for the installation and maintenance of system software, including operating systems and officeautomation products. Strive to meet and exceed SLA performance targets. Assist in providing technical support for specialist areas such as networks, servers, information more »
Sutton Coldfield, West Midlands, West Midlands (County), United Kingdom
Michael Page
field Knowledge of computer software and hardware. Windows OS/Windows software/Networking principles. Excellent problem-solving and multitasking skills Working knowledge of officeautomation products and computer peripherals, like printers and scanners. Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting more »
a Desktop Support Engineer, Technical Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of officeautomation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting more »
line IT Support Analyst should have: A degree in Computer Science, Information Technology or a related field. Previous Service/Help Desk experience MS Office Suite (to include up to Office 365), Internet, email (Outlook - Exchange), fault diagnosis, Active Directory. Competent in using an ITSM based ticketing system … methodically troubleshoot commonly used Hardware, software and applications across both Windows and Apple Macs as well as Android/iOS phones. Working knowledge of officeautomation products, databases and remote control. A strong understanding of Windows & Mac based computer systems, mobile devices and other tech products. Experience in more »
