1st / 2nd Line support
Warwickshire, Warwick, United Kingdom
Jumar Solutions
to and resolving 1st and 2nd line support queries and incidents within agreed SLAs Providing technical assistance and guidance to end-users regarding Microsoft 365 applications and services Troubleshooting hardware, software, and network issues, escalating where necessary Documenting support processes, procedures, and resolutions Collaborating with other IT teams to … ensure effective problem resolution and service delivery Requirements: Proven experience in providing 1st and 2nd line technical support Strong knowledge of Microsoft 365 applications and services, including but not limited to Exchange Online, SharePoint Online, Teams, and OneDrive Experience in troubleshooting hardware, software, and network issues Excellent communication and more »
Employment Type: Contract
Rate: £200 - £250/day
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