sessions, incorporating a variety of methods such as classroom instruction, role-playing exercises, and e-learning modules. Coach and mentor new hires during their onboarding process, ensuring they are comfortable and confident in their ability to handle customer inquiries. Provide ongoing support and development opportunities for existing call center representatives more »
and sales meetings • Maintain and manage customer product portfolio to ensure accurate customer product and customer data across all business systems. • Co-ordinate the onboarding of new tools and products to the customer portfolio ensuring all internal policies and procedures are followed and adequate records maintained. • Act as main point more »
sessions, incorporating a variety of methods such as classroom instructions, role-playing exercises, and e-learning modules. Coach and mentor new hires during their onboarding process, ensuring they are comfortable and confident in their ability to handle customer inquiries. Provide ongoing support and development opportunities for existing call center representatives more »
want to progress and develop their career in a fast-paced tech company. Role Description We are seeking a highly motivated and detail-oriented Onboarding Coordinator to join our dynamic team at eflow Global. The Onboarding Coordinator will play a crucial role in ensuring the successful onboarding of clients onto … software is kept up to date for all ongoing projects. Booking and assigning new projects and one-off task requests. Helping to identify new onboarding project slots. 2) Project Timelines: Working with the analysts to ensure timely onboarding of clients across our platforms. 3) Client Communication and Support: Providing clients … with updates regarding the project onboarding, booking regular meetings with clients and following up with clients. Assisting the analysts with day-to-day client support as required. 4) Internal Interdepartmental Communication: Leading and taking notes in internal meetings. Supporting the onboarding team to gather information from required teams. 5) Client more »
you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR). Please note more »
Service Delivery Analyst to join our dynamic team at eflow Global. The Service Delivery Analyst will play a crucial role in ensuring the successful onboarding of clients onto our platforms, managing multiple onboardings concurrently, and collaborating across departments to deliver exceptional service to our clients. It is NOT essential to … are most important to us. We are specifically looking for individuals who want a career and not just a job. Key Responsibilities 1) Client Onboarding: Ensuring timely onboarding of clients across our platforms whilst working on multiple onboardings in tandem. 2) Client Communication and Support: Serving as the primary point … of contact for clients during the onboarding process. Along with maintaining regular communication with clients to provide updates, gather feedback, and address any concerns or questions they may have. 3) Project Ownership from Initiation to Completion: Taking complete ownership of client onboarding projects from initiation to completion and ensuring all more »
proficient System Configuration Analyst to join our team at eflow Global. The System Configuration Analyst will play a vital role in configuring our clients' onboarding and business-as-usual (BAU) systems, ensuring smooth operations and resolving day-to-day issues efficiently. This role requires a strong technical background, particularly in … are most important to us. We are specifically looking for individuals who want a career and not just a job. Key Responsibilities 1) Client Onboarding: Ensuring timely onboarding of clients across our platforms whilst working on multiple onboardings in tandem. 2) Configuration Management: Configuring all client onboarding and BAU systems … and consistency. Troubleshooting configuration issues and providing timely resolution. Becoming familiar with our in-house application PATH. 3) Project Ownership: Taking ownership of client onboarding projects from initiation to completion and ensuring all tasks are executed according to project timelines and quality standards. 4) Team and Interdepartmental Collaboration: Working effectively more »
Reading, Berkshire, South East, United Kingdom Hybrid / WFH Options
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We're looking for someone with experience of working in the client support team of a software business, where you delivered user support to clients on the software your company sells and implements. If you have this experience, plus excellent more »
We're looking for someone with excellent client communications skills, an analytical approach to problem solving and good hands on software skills for a software support consultant role within a dynamic, forward looking, fast growing e-learning solutions company. If more »
A fantastic opportunity has arisen for a dynamic Part-Time Office & Accounts Manager to join an innovative and progressive technology solutions company in Windsor. This is a 12-month contract initially and would be ideal for someone who is enthusiastic more »
