and effective operation of their day-to-day systems. Key Responsibilities: · Assisting in the development and implementation of an ITIL-based Internal I.T Service Management system. · Managing incident, problem, change, and request processes. · Conducting root cause analyses and patch management. · Overseeing IT asset inventory and maintaining the endpoint … Windows 10/11. · ITIL certification is beneficial, along with a basic understanding of networking. · Experience or certifications in MDM, Apple, and Android device management are highly valued. This position offers a fantastic opportunity for an individual looking to contribute significantly in a dynamic and technology-driven environment. For more »
Sheffield, South Yorkshire, Yorkshire, United Kingdom
SF Recruitment (Tech)
managing the global IT support function, ensuring the delivery of high-quality technical services. The role requires a deep understanding of ITIL-based service management, experience with SLAs and KPIs along with strong networking experience and Microsoft hybrid solutions. About You Must have a strong technical skillset and come … laptops, mobile devices, and software applications. Solid understanding of cybersecurity best practices to ensure the security and integrity of IT systems. Security vulnerabilities and patch management. more »
Call rotation Troubleshoot/resolve hardware and software issues with Windows systems as needed Monitor Windows server performance and availability Promote and maintain server patchmanagement practices Provide metrics for capacity management purposes Monitor server load and implement load balancing when needed Identify, upgrade, and replace server more »
First Contact resolution wherever possible and escalating to the appropriate team when necessary.You will be expected to capture detailed information into the IT Service Management tool for each call, to ensure any escalations can be dealt with quickly and effectively.You will manage personal workload, ensuring that all tickets are … the life of the call, setting expectations appropriately at each communication.Provide assistance with and perform system builds/re-builds, software installation, upgrades and patchmanagement on PCs, laptops and peripherals as required.You will deal with a wide range of support calls including password resets, Office 365, Microsoft more »
Contact resolution wherever possible and escalating to the appropriate team when necessary. You will be expected to capture detailed information into the IT Service Management tool for each call, to ensure any escalations can be dealt with quickly and effectively. You will manage personal workload, ensuring that all tickets … life of the call, setting expectations appropriately at each communication. Provide assistance with and perform system builds/re-builds, software installation, upgrades and patchmanagement on PCs, laptops and peripherals as required. You will deal with a wide range of support calls including password resets, Office more »
assessments to identify weaknesses in systems and applications Incident Response: Collaborate with senior engineers to respond to security incidents, investigate breaches, and mitigate risks PatchManagement: Assist in applying security patches and updates to systems Security Monitoring: Monitor logs and alerts for signs of unauthorized access or suspicious more »
and support for IT projects and initiatives, contributing to the overall success of the IT department. Perform routine maintenance tasks, such as software updates, patchmanagement, and system backups, to ensure the stability and security of IT systems. Document processes, procedures, and configurations to maintain comprehensive system documentation more »