Major Incident and Problem Manager
Leeds, West Yorkshire, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
VIQU Limited
Major Incident and Problem Manager will be responsible for managing the full problem lifecycle and act as the lead in the Incident and Problem Management team. The role will be primarily based remotely with travel to the organisation’s various sites twice a month. Responsibilities of the Major Incident … and Problem Manager: - Take full ownership of incident management process and adhere to SLAs. - Play an active part in driving the incident reduction plan. - Lead the recovery of high-profile technology incidents within complex environments. - End to end management of all problems. - Manage and report on problem activities … and KPIPs are met. - Use problem acceptance criteria to review problems. Requirements of the Major Incident and Problem Manager: - 3+ years’ experience in Incident management and problem management position. - Experience within people management - Proven experience in an IT Services environment with IT Infrastructure - Strong background within more »
Employment Type: Permanent
Salary: £55000 - £60000/annum
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