Job summary We are seeking an inspirational individual with passion and resilience for leading sustainable and measurable performanceimprovement by planning, developing and delivering integrated multi-site services and outstanding user experience in complex and demanding environments. With emotional intelligence, the Technical Operations Director must provide strong technical … and escalation for RFLPS customers, RFL group, hospital site executive teams, NHS England, CQC and HSE for all matters relating to operational estate & facilities performance, regulatory compliance, and audit to inform, evidence and assure. Be accountable for driving delivery of agreed operational performance and compliance standards set out … within the agreed budget, deliver agreed annual FIP targets and give early warning of need for unregulated spend; hold teams accountable for the commercial performance of their business sites/areas/units. Actively and positively contribute to RFLPSs sustainable growth, income generation and delivery of any assigned financial more »
Join us and help deliver the exceptional, every day. Help our Mitie team deliver with Pride and Purpose. Are you a highly skilled Performance Manager poised to make a substantial impact through exceptional management and quality assurance standards? If you excel in your field and possess a fervour for … leadership, facilities management, and continuous improvement, we have the ideal opportunity for you! As a vital component of our team, you will use your comprehensive knowledge and abilities to generate exceptional value for our clients and ensure the efficient operation of their facilities and helpdesk services across an extensive … matter expert for both the client and the account team. Providing support in the contractual delivery of services, tailored requirements, and the development of performanceimprovement strategies, this role offers outstanding prospects. As a people manager, you will lead a helpdesk admin function, ensuring top-level delivery while more »
Stroud, England, United Kingdom Hybrid / WFH Options
Ecotricity
operate to meet the current and future needs of our customers. We are seeking a motivated Contract/Operations Controls Manager to join our ‘Performance and Contract Management’ team to further enhance our BAU procedures and controls to enable our continued success. The B2B Performance and Contract Management … team as a whole will oversee and optimise the performance of the B2B & Microtricity portfolio, in line with P&L expectations. They will do this through implementing best practice contract and performance management. This includes day to day management of several business processes as well as involvement and …/or oversight of project activity focused on relevant improvement opportunities. The Operations/Contract Controls Lead will work across all B2B teams, as well as Technology, Finance and Commercial, to effectively engage with stakeholders to enable the delivery of improvements to BAU systems and processes. This role is more »
Job Description An opportunity has arisen for a Lead Performance Manager to join the Planning & Performance team here at c2c About us: Here at c2c we take pride in being an award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London … around our customer’s needs and it takes a great team to do this. What you’ll do: Reporting to the Head of Planning & Performance, you will lead the day-to-day management of the performance team and support the delivery of performanceimprovement across our … route. Key responsibilities will include: Manage day-to-day performance activity across c2c Undertake performance modelling to ensure targets are aligned with Network Rail and the Department for Transport as required by our National Rail Contract Develop the Joint Performance Strategy and work across the business to more »
Exeter, Devon, South West, United Kingdom Hybrid / WFH Options
Devon & Cornwall Police
Force Performance Analyst Job Type : Fixed Term Location: Police Headquarters, Exeter (Hybrid) Salary: Grade 7 - Starts at £34,968 rising by yearly increments to a maximum of £39,036 per annum Hours: 37 hours per week The Role Are you keen to utilise your skills in Performance Analysis … Do you have experience in gathering, analysing, and evaluating quantitative and qualitative data? If so, this rewarding job could be for you. As a Performance Analyst, you would be part of a small team responsible for providing high quality Performance frameworks and reports to provide valuable insights to … providing access to a huge number of resources and support. Key Responsibilities Provide impartial evidence-based insight and context on all aspects of Force performance in order to support action and continuous performanceimprovement through the provision of effective performance analysis. Manage organisational performance through more »
Employment Type: Contract, Part Time, Work From Home
a greener energy future. As a Lead Reliability Engineer, you will be accountable for the creation, delivery and monitoring of our business’s network performanceimprovement plans. Along with a competitive salary of between £70,257 - £81,898 we also offer great benefits such as; •Enrolment into our … will be accountable for: •Development of our reliability strategies to facilitate both annual and regulatory business planning incorporating stakeholder engagement. •Delivery of the network performanceimprovement plan •Production of reliability plan information and delivery of our reliability related regulatory returns •Production of annual and regulatory business planning documentation … for reliability metrics •Production of routine network analysis and performance reports oBHE corporate reporting oPerformance analysis & reporting •Trade body and regulatory working group company representation •Input to work streams driven by Department of Energy Security and Net-Zero and/or Ofgem industry reviews. Key Competencies •Technical knowledge: Understanding more »
and assess financial crime risks in the context of the firm’s business activities. The candidate should also have experience in identifying and implementing performanceimprovement and efficiency initiatives, through the use of advanced analytics and other technologies. Responsibilities: Developing and executing audit programmes that evaluate the effectiveness … recommendations for improvement. Identifying the financial crime risks and controls in the context of the firm’s business activities. Seeking and developing opportunities for performanceimprovement and efficiency through the use of data analytics and advanced technologies. Managing and mentoring the team of junior auditors. Ensuring overall quality more »
strong focus on Innovation & Digital progress. As part of this vibrant Capital Projects & Infrastructure team, you'll tackle diverse projects spanning: Strategy Consulting Operational Improvement, PerformanceImprovement, Operating Models Business Change, Organisation Design, Business Analysis Agile Transformation Customer Experience/CRM/Contact Centres/Billing Digital more »
level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) Experience in defining and implementing process improvement initiatives using data and metrics Experience working cross functionally with non-tech teams DESCRIPTION Amazon is looking for a detail-oriented, people focused, analytical … innovative, hands-on, and customer-obsessed Vendor Manager (12 months Full time Contract) to join the Amazon Transportation Services (ATS) Fleet team and drive performance within our transportation network in the United Kingdom. As a Vendor Manager (FTC) on the Fleet team, you will be responsible for managing the … relationship with external vendors and accountable for monitoring and improving the performance of the repair and maintenance events of the transport fleet in the UK. The ideal candidate will have a track record of successful relationship management, be an effective leader and communicator, and have experience in setting out more »
Performance Coach - Project Management £35,000.00 - £40,000.00 Remote We are looking for a passionate and motivating industry professional with expertise in project management to join our client as a Performance Coach to inspire and guide high-performing teams. Summary of Role: As a Performance Coach, you … ll be instrumental in ensuring the excellence of our training programs. Your role involves coaching and mentoring trainers and skills coaches, evaluating performance, and implementing strategies for continuous improvement. Collaboration with delivery managers and quality colleagues will be key to maintaining standards and compliance with industry regulations. Key Responsibilities … Provide comprehensive coaching and mentorship to trainers and skills coaches. Evaluate performance through observations and feedback sessions, producing development plans. Develop and implement performanceimprovement strategies aligned with company goals. Support the induction and development of new Skills Coaches. Establish quality benchmarks, monitor progress, and ensure compliance more »
Hounslow, England, United Kingdom Hybrid / WFH Options
Costain Group PLC
Overview of Role The Performance Lead is responsible for ensuring the planning, monitoring and cost control of a specified project, work portfolio or programme is carried out professionally and in compliance with all project requirements. This is a hybrid working role with a minimum of 3 day in the … monthly to facilitate the determination of physical percentage complete and updating of plans, to an agreed timeframe, with the percentage complete values. Supporting Commercial Performance Manager in the production of monthly reports, to an agreed reporting cycle, through the provision of intelligent information and analysis. Analysis of trends within … the project. Highlight shortfalls in Project Controls during normal operation and put in place action plans to remedy areas requiring attention. Lead monthly project performance review/monthly meeting chairing the forum and collating feedback from the reviews to inform improvements to project performance. Additional Commercial Duties These are more »
Sub-directorate. Comprehensive knowledge and experience of: Working in an information governance/privacy/data protection role. Working in a fast-paced, high-performance environment.Writing key information governance documents, including IG policies and procedures, data protection impact assessments, privacy notices, briefings, advice notes, reports; including director reports and … digital projects, services, or small programmes.Working collaboratively to achieve the best outcomes for the organisation. Engaging and contributing to a team culture of continuous improvement and excellent service delivery. Developing yourself and others to operate a one team respectful and inclusive culture. Contributing to team succession planning and career … response to highly unpredictable and urgent activities such as personal data breach responses and urgent project/programme issues.Supervising junior colleagues, including assessing individual performance, capability & skill gaps, recognising and acknowledging exceptional performance and developing and reviewing performanceimprovement plans where required. Developing and maintaining effective more »
with external partners. Your primary responsibilities will include overseeing the relationship with these partners, ensuring effective collaboration, and driving results in line with their performance and commercial objectives. This role also involves elements of account management to foster strong, long-term partnerships. You will also be responsible for the … as the primary point of contact for all communication and collaboration between the business and partners e.g. communications around pay rates Regularly assess supplier performance and provide feedback for continuous improvement Seek ways to improve innovation in processes, reduce costs, manage and reduce risk and stimulate performanceimprovement Ensure regular and consistent MI and KPIs are provided by all suppliers to challenge any underperformance Implement a robust tracking system to monitor supplier performance Generate regular reports on supplier metrics, including fill rates, time-to-fill, and candidate quality Analyse data to identify trends and more »
of 2025. Once at capacity, the function will be 18 people and will be made up of the following teams. Legal Project Management Process Improvement Alternative Delivery Legal Technology Solution Development The Process Improvement Manager will report into the Head of LPM. Roles and Responsibilities Identify and prioritise … processes across each Division for improvement exercises, based on key metrics such as low margin, high write-offs, and claims, to enhance operational efficiency and reduce costs; Collaborate closely with Legal Project Managers (LPMs) to facilitate and support the execution of process improvement exercises, ensuring comprehensive analysis and … optimisation of current practices; Collaborate closely with Legal Technology and Product Development to scope technical solutions which support process improvement as required; Document 'as-is' and 'to-be' process details, clearly outlining current procedures, identified inefficiencies, and proposed improvements to establish a clear roadmap for change; Regularly track and more »
pharmacy, and hospitality businesses in 45 countries. The company provides compelling, relevant, and profitable collective intelligence to operations, finance, marketing, and loss prevention. Their performance-improvement solutions yield measurable results with significant return on investment. About the role The Data Engineer will be part of a team that … results from these analyses to management and communicate issues to and from clients, and coordinate resolution of those issues. Monitor the system’s business performance, identify areas for improvement and assist in the identification and tracking of issues. Interacts closely with Support and Engineering teams to deploy and more »
creating accurate and clear service line and costing information in a timely manner. The main responsibility of this role is to support the development, improvement and maintenance of the Trust's patient information and costing system and associated processes. This involves collaborating with a variety of colleagues across the … department. You will have the opportunity to work with a diverse group of internal and external stakeholders, including finance professionals, clinicians, operational managers, and performanceimprovement teams. Our core goal is to develop a robust patient information system that continually provides valuable insights, to inform both operational and … strategic decisions that leads to improvement in the quality of care we provide to patients. Job description Job responsibilities All candidates are urged to read the attached job description and person specification in full for all details, to ensure they have the essential skills required for this role. If more »
This position will also provide proper training and support to facility controls technicians on system troubleshooting and preventive maintenance to focus on the system performanceimprovement and optimization. In parallel with the Deployment Teams you will support performance ramp of the technology deployment at scale. You are … locations across the EU (Italy, Germany, Spain,Luxembourg) and the UK. Key job responsibilities Lead and manage a team of engineers in the continuous improvement, test and deployment of our tech roadmap. Excellent project management skills. Define control specification documents for deployment of technology products. Integrate control system products more »
integral to Cera’s success. It guides our operational workforce, from caregiver recruitment to care delivery to our client base, and provides insights for performanceimprovement and cost-efficiency. Health-related data offers a comprehensive financial overview that could lead to cost savings and crucially lead to health … the diverse needs of individuals in care. As the Finance Data Analyst, you will play a crucial part in ensuring financial sustainability, monitoring key performance indicators, and identifying opportunities for increasing both cost savings and revenue. In the dynamic landscape of a scaleup, the Finance Data Analyst will look … term growth. You will collaborate with a team of finance and data professionals to define and develop metrics focused on identifying financial opportunities for performance improvement. Your primary responsibility will be enhancing our financial performance tracking through the use of analytical and visualisation tools within the Google Cloud more »
Northampton, Northamptonshire, East Midlands, United Kingdom
CCA Recruitment Group
Team Leader looking for job satisfaction? Your role as a Contact Centre Team Leader will involve: Managing a team of telephone advisors and driving performance Observe and coach each advisor within your team, implementing coaching and performanceimprovement plans for each team member as necessary in order … to improve team/departmental performance. Responsible for holding monthly 121 performance reviews, identifying areas for improvement and setting the appropriate development plans Holding daily and any ad hoc briefs with your team to ensure they are informed of any business changes You'll play a key role more »
related to the company's products or services Assisting with handling major and minor incidents (i.e. service outage, technical bugs) Providing coaching, feedback, and performance evaluations Managing the Team’s behaviours and ways of working, ensuring they are in line with MyAssets values Optimising Team’s performance by … identifying and addressing training needs and implementing performanceimprovement plans Recognizing employee achievements as well as managing regular Incentive Schemes and monitoring/updating the Team on their progress Encouraging communication, feedback and motivation within the Team and other departments Managing Customer Service Team’s workflow and workload … systems and you’ll learn how to respond to queries quickly and manage the Team efficiently, and become better every day Your feedback and improvement ideas will be valued and acted upon Growth opportunities You will be part of an exciting journey building the market leading B2B and B2C more »
with SSEN operational personnel, supply chain partners and promote a team spirit environment Working closely with the Commercial & Supply Chain team, monitor and improve performance of the strategic supply chain who will deliver the works. Work with all parties to ensure any performanceimprovement plans are developed … and programme risks are identified early, and mitigated where possible, with issues and blockers escalated immediately to the Project Manager Report project and services performance SHEQ, Time and Cost, monthly to allow portfolio performance reviews to be held between the Framework Leadership Team and client. Work closely with more »
data science capability to meet business goals. It is responsible for collating robust data on emissions and sustainability impacts from Heathrow activities to enable performanceimprovement and to meet external statutory disclosure requirements and investor expectations. It will help shape our overall strategy on emissions and sustainability data more »
a global environment - Experience operating in complex, large, matrixed IT organisations. - Experience of working with senior leaders, including VP level, to support strategic business performance optimisation - Experience building and implementing effective transition plans to required targets - Understanding of portfolio management concepts - Strong understanding of financial planning, budgeting, and contracting … concepts/processes - Solid understanding of deploying goals and achievements/KPIs metrics for enhanced business performance and utilising benchmarking for effective target setting - Ability to work with cross-functional teams and multiple leadership layers to develop critical business outcomes - Ability to influence and challenge at a senior level … and communicate complex issues in a simple and effective manner - Effective analytical skills to find opportunities for performanceimprovement and enhanced business/ways of working agility – including within portfolio and performance domains - Knowledge of transformation delivery approaches and methods, including Agile and waterfall and the relative more »
other relevant teams to ensure all relevant approvals and deal details are gathered in our systems Provide active support in rational problem solving and performanceimprovement projects at all level of the organization Train and enable the team on our system for : quoting, pricing, policies, and processes Develop … metrics and reporting to evaluate our deal processes Contribute to the continuous improvement of the global service (optimization rationalization standardization) Promote license delivery to our customers Qualifications Proven history in a similar role – with very good background in operations. Excellent communication, collaboration and presentation skills Working knowledge of sales more »
other relevant teams to ensure all relevant approvals and deal details are gathered in our systems Provide active support in rational problem solving and performanceimprovement projects at all level of the organization Train and enable the team on our system for : quoting, pricing, policies, and processes Develop … metrics and reporting to evaluate our deal processes Contribute to the continuous improvement of the global service (optimization rationalization standardization) Promote license delivery to our customers Qualifications Proven history in a similar role – with very good background in operations. Excellent communication, collaboration and presentation skills Working knowledge of sales more »