4 Permanent Performance Management Jobs in Cardiff

in use across HR including Oracle HCM, SmartRecruiters and Zellis (ResourceLink).The ideal candidate will be resolving ticket queries to SLAs within the case management system as well as supporting the evolution of our systems through gathering requirements, troubleshooting and change management. What you'll be doing ConfiguringSmartRecruiters ATS … alongside Zellis (ResourceLink) to align with L&G HR policies and processes. Support based on capacity Oracle HCM Cloud Modules (Global HR, Compensation, Absence Management, Learning and Performance & HR Helpdesk), Providingongoing support and maintenance of ResourceLink (Zellis), SmartRecruiters and where required support based on capacity Oracle HCM cloud … + years of experience designing, implementing, and supporting SmartRecruiters and Zellis in a complex environment Proven Experience in Global HR & Compensation or Learning & performance management and one or more of the following modules: Global HR, Absence Management, HR Help Desk In-depth experience of analysing business requirements more »

quality. Support the implementation of strategic initiatives at service and sector level. Manage the delivery of work through proactive involvement where appropriate and through performance management of personnel to ensure work is completed in a timely manner to a high quality standard. Provide leadership to the staff, where … and Safety and Quality Assurance. Ensure compliance with the client's corporate governance procedures where applicable. Achieve all objectives as required by the annual performance review process. Develop our business; networking and developing client relationships. Demonstrate a commitment to continuing professional development and continuous improvement. Work to deadlines set … and mentor the team to work effectively in a dynamic environment. Demonstrate a high degree of integrity. Qualifications & Skills: Ideally degree qualified: construction, cost management, engineering, quantity surveying or other RICS accredited degree. MRICS/other equivalent qualification or experience. Strong core technical skills. Strong interpersonal and team building more »

provide best in class customer service in the most efficient manner . Youll manage and protect Service Level targets by providing first class intraday management and analysis of customer contact behaviour, forecast variances and manage on the day and short-term schedule changes and shift slides. What Have You … Done Before? What Do You Need to Demonstrate? Interested applicants will have experience of contact centre real time & intraday performance management, good working knowledge of a WFM tool and experience of creating and presenting performance reports and dashboards. In addition to the relevant experience & tech skills, youll … change embracing environment where youre able to make a tangible contribution in developing the Real Time processes. Key Skills & Experience Will Include Real Time Management within a multi-channel contact centre (voice/social media/LiveChat) Experience with WFM tools and, ideally, intermediate level Excel abilities. Experience of more »

and implement service desk policies, procedures, to optimize service delivery and ensure adherence to ITIL processes and procedures. You shall also monitor service desk performance metrics, analyse trends in IT, and identify areas for improvement to enhance service levels across the company You will be managing a team of … service desk analysts and ensuring all tasks are delegated on a daily basis. This role is 70% management and 30% technical. You will be the first point of contact for any queries or incidents this also includes responding to any incidents via phone, email, visits, or through the internal … monitoring systems. As the Service Desk Team Leader you will coach & mentor the team and produce performance management plans for the service desk team members. My client is looking for an IT Service Desk Manager and is paying a starting salary of between £35,000 - £40,000 + more »