1 to 2 of 2 Permanent Performance Management Jobs in South London

general queries as possible on 1st contact, escalating to relevant teams where the query is more complex. You will be providing leadership, guidance and management of the HR Direct team, and will develop and deliver a Customer Services improvement Strategy for the service. In addition, you will be developing … within SLA delivering a service which provides excellent and timely communication with the customer throughout 2. Responsible for ensuring the full range of line management duties for the First Point of Contact team are completed; including recruitment selection, induction, training on query resolution, appraisal and performance management, grievance and disciplinary management and workload allocation. 3. Manage and contribute to the development needs of the team, including conducting PDPRs, ensuring mandatory training compliance and identifying development requirements in line with succession planning. 4. Developing training plans and query resolution resources against anticipated questions. 5. Act as more »

Job Title: Business Intelligence Manager Salary: Up to £60,000 per annum The Business Intelligence Manager leads the Performance team, overseeing business intelligence, risk management, and service learning within the housing directorate. This role is crucial in ensuring the directorate meets its performance targets and regulatory requirements … through effective data analysis and risk evaluation. Key Responsibilities: Performance Monitoring and Reporting: Analyse and determine the most appropriate KPIs for scrutiny at various governance panels. Ensure the dashboard is accurate, up-to-date, and ready in advance of panels. Scrutinise the robustness of data provided for KPIs. Source … performance data from council systems, operational teams, and suppliers. Set up a framework for sourcing appropriate performance data. Data Analysis and Strategic Insight: Drive the timely collation of data from multiple sources to draw performance conclusions. Conduct analysis and draw conclusions to inform strategic decision-making and more »