1 Contract Performance Management Jobs in South Wales

market share of company offerings & collections services To lead, develop and manage the Service Delivery team all who work remotely throughout UK - optimising individual performance towards agreed goals and objectives with the aim of providing an elevated level of service to clients. Responsibility for the development, performance, and … delivery of the internal and external customer support for the organisation Take accountability for service delivery performance, meeting customer expectations, and driving future demand. Maintain customer relationships, while improving response and delivery times Create and present regular reports to Senior Management Resolve any service problems and customer complaints. … Identify customer trends and help develop strategies to reduce the query rates. Manage key performance indicators to grow the overall competency base within the team. Skills: Successful track record of operating at middle to senior management level within the service sector environment. Keen focus on operational metrics Can more »