1 Performance Metrics Jobs in Cardiff with Remote Work Options

and implement service desk policies, procedures, to optimize service delivery and ensure adherence to ITIL processes and procedures. You shall also monitor service desk performance metrics, analyse trends in IT, and identify areas for improvement to enhance service levels across the company You will be managing a team … via phone, email, visits, or through the internal monitoring systems. As the Service Desk Team Leader you will coach & mentor the team and produce performance management plans for the service desk team members. My client is looking for an IT Service Desk Manager and is paying a starting salary more »