day-to-day operations of the 1st Line Service Desk team. Provide leadership, guidance, and support to team members, fostering a collaborative and high-performance work environment. Ensure timely and effective resolution of client issues and requests, maintaining high levels of customer satisfaction. Monitor service desk performancemetricsmore »
Portsmouth, Hampshire, South East, United Kingdom Hybrid / WFH Options
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and solutions at client meetings, build strategic partnerships with key stakeholders, understand client needs, and manage the entire sales process from prospecting to renewal. Performance Analysis and Strategy: Utilize Salesforce for accurate forecasting, track and evaluate client performancemetrics, and identify upselling and cross-selling opportunities to … drive customer growth while exceeding Key Performance Indicators related to revenue and client engagement. Your skills and Qualifications Demonstrated expertise in acquiring new business and cultivating and expanding an account base to drive sales growth. Proven track record in achieving sales targets and KPIs through strategic planning and execution. more »
other equipment and components Managing the purchase of required test services/equipment/components from vendor selection to PO request process Processing department performancemetrics, and creating and managing KPI's Essential Skills: Technical level education - A level/ONC Min 3 years in a technical focussed more »
