Field Service Engineer
Northern Ireland, United Kingdom
Glory
You'll need to maintain comprehensive documentation of system issues and preventive maintenance in customer site logs, alongside gathering and recording machine information for performance monitoring. Completing machine installations, handling Engineering Change Notices (ECN) affecting system upgrades and assisting with hardware/software upgrades requiring technical support are also … part of your responsibilities. Additionally, you'll make recommendations for enhancing service, reliability, and equipment performance, with any challenging technical issues promptly escalated for resolution with technical support. Field Service Engineer Requirements: Experience in a similar customer-facing environment working to achieve customer service levels. Mechanically competent to a … meeting the needs of the business partner; develops partner relationships through trust and performance. Is flexible and can prioritise, plan and monitor own activity, performance and progress. Possesses first class customer service and communication skills; written and oral. Logical trouble shooting skills and capability to isolate problems at PCB more »
Employment Type: Permanent
Posted: