2 Permanent Problem Management Jobs in Cambridge

Job summary IT Technical Services Specialist with proven experience in Intune, O365, Microsoft Azure administration, and applications lifecycle management is required by Cambridge University Hospitals NHS Foundation Trust (CUH). In this hands-on role, candidates should bring a wealth of experience in managing and supporting applications, M365 projects … An understanding of the security and compliance features within the Microsoft ecosystem is particularly valued. Main duties of the job Provide technical support, incident management and problem management across the M365 environment, including user management, storage configuration, reporting and first fix. Working with internal teams and … on application upgrades or implementations, including handover to support. Supporting systems within a complex IT Infrastructure environment including Networks, servers, applications and data. Configuration Management including device management (printers - scanners - mobile devices etc). Desirable NHS Clinical systems development/support experience. Experience of Electronic Patient Record System. more »

customer satisfaction by managing customer expectations and ensuring prompt issue resolution. • Must be well presented to showcase the professionalism of the company. • Incident and problem management: • Manage and prioritise incidents and service requests in accordance with defined service level agreements (SLAs). • Analyse incidents and identify trends to … proactively address recurring issues. • Escalate incidents to the appropriate teams when necessary. • Contribute to problem management activities by identifying and documenting root causes and proposing preventive measures. As a small organisation you will be expected to carry out diverse duties and be flexible, demonstrating a positive attitude. Requirements … software, and networking concepts. • Proficiency in troubleshooting desktops, laptops, operating systems (Windows, macOS), and common business applications. • Familiarity with ITIL framework and IT service management principles. • Excellent problem-solving skills and ability to diagnose and resolve complex technical issues. • Strong organisational skills with the ability to prioritise and more »