2 Permanent Problem Management Jobs in Leeds

will be responsible for ensuring smooth service delivery and customer satisfaction. The main duties of the Service Delivery Manager will include setting up incident management and high-severity incident management processes, ensuring team compliance, scheduling regular meetings, ensuring governance and controlled change management, analyzing incident trends, and … providing continuous improvements. Responsibilities: Provide Level 3 (L3) support 24/7 for technical issues within the IT infrastructure. Setting up the incident management and high-severity incident management process. Ensuring the team stays compliant with all relevant processes and regulations. Scheduling and conducting all necessary regular meetings … Mon to Fri, and from 18:00 Fri to 08:00 Monday (i.e. the weekend) on a rota basis. Managing Major/Minor Incident Management (MIMs) including attending MIM meetings and following the incident management processes. Managing Problem Management, Knowledge management and Change Management more »

Senior Incident and Problem Manager – Leeds/Rugby/Warrington/Hybrid £55k-£60k with a bonus of up to 15%. We have partnered with an organisation who are hiring for a Major Incident and Problem Manager to focus on the governance of IT incidents and problems … with the aim to reduce any business disruption. The ideal Major Incident and Problem Manager will be responsible for managing the full problem lifecycle and act as the lead in the Incident and Problem Management team. The role will be primarily based remotely with travel to … the organisation’s various sites twice a month. Responsibilities of the Major Incident and Problem Manager: - Take full ownership of incident management process and adhere to SLAs. - Play an active part in driving the incident reduction plan. - Lead the recovery of high-profile technology incidents within complex environments. more »