1 to 25 of 38 Permanent Problem Management Jobs in London

with all staff and clients to implement appropriate IT infrastructure balanced against regulation requirements, risks, and cost. As part of the IT global senior management team, you will lead a global team of Infrastructure Technicians, ensuring that efficient and high-quality IT services and projects are delivered to support … available and fit for purpose to meet our needs as we scale our business. As a Global IT Infrastructure Manager, you will: Provide line management for the Global infrastructure staff. Lead the strategy, scalability, innovation, and best practices for local and global infrastructure solutions with service improvement reviews and … tuning infrastructure services delivered. Directly contribute to ITRS Group's goal for achieving and maintaining ISO 27001 accreditation across the group. Be responsible for Problem management and helping in finding solutions. Integrate future acquisitions into the existing ITRS Group Infrastructure, systems, and processes Identity and Access Management more »

IT service engineers across two sites: Reigate and London. This role incorporates managing daily operations of the IT service desk and implementing service management processes such as incident and problem management, service request fulfilment, KPI management as well as configuration and asset management. Key Responsibilities: Lead more »

Capital is urgently looking for a Technical Product Manager to join our high profile client. The Company is a global provider of Enterprise Data Management (EDM) and Market Data solutions dedicated exclusively to the financial services industry The candidate should be adept at problem solving through innovation, making … Deliver service improvement initiatives to standardize and harden a Managed Services business Includes the technical infrastructure, application and Service delivery Drive capacity and availability management initiatives Mentor and help the team to grow in DevOps, CloudOps & SRE principles Support the sale of existing Managed Services Support the delivery teams … in delivery and with oversight of some critical activities Audits, reviews, problem management etc. Research and recommend new Managed Services Refinements to existing offerings Perform cost analysis and recommend areas for efficiency improvement Oversight customer contractual services and service level from pre-Sales to post production BAU Perform more »

the Application Support Analyst has primary responsibility for providing day to day operational support for the Company Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. You will be responsible for … the change management process for the Company, ensuring that the all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunction with the SSC and 3 rd party suppliers as appropriate. In addition you will provide … appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities Provide 2 nd and 3 rd line support for the Company application portfolio Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising Liaise with 3 rd more »

we are hiring forInfrastructure Architect for our London office location : London Type: Permanent job details : Root cause analysis and problem management. Active directory, DNS, DHCP, File and print services administration and management. Supported OpCos IT service administration and management. 2nd & 3rd line support for all Wintel, AD, DNS, DHCP … RSA, Certificate Authority RDWEB, Trillex EPO, Encryption and all services etc. Azure AD Connect and ADFS administration and management Perimeter Services & WAN/LAN implementation and support Forti manager and Analyzer administration and management. Voice (Mitel cloud PBX) administration Process and technical Documentation. Cloud Services administration and management (AWS workspace, O365 License allocation, O365, EMS, SharePoint, MS Team and Intune Administration etc.) VMWare & vCenter support, installation, management and maintenance. Veeam Backup/restore administration Hardware configuration review and sizing for servers and storages. Nimble San and Thecus NAS Support, management and maintenance. FTP, Lotus notes more »

managing an IT Support team Bachelor's degree in Computer Science, Information Technology, or a related field. 5+ years of experience in IT support management, including experience leading a team. Strong technical knowledge of computer hardware, software, and networking technologies. Excellent communication and interpersonal skills, with the ability to … explain complex technical concepts to non-technical stakeholders. Experience with incident management, problem management, and change management processes. Excellent leadership and mentorship skills, with the ability to motivate and inspire a team. Ability to work in a fast-paced and dynamic environment Responsibilities: Manage a team … of IT Support Technicians, providing guidance, mentorship, and training as needed. Develop and maintain processes for incident management, problem management, change management, and other IT support activities. Ensure that all support requests are handled promptly, efficiently, and effectively, and that client satisfaction is consistently high Partner more »

equipment along with remote support of our International user base Troubleshoot desktop and system problems, diagnose and solve hardware/software Task, Incident and problem management through ticket system Provide exceptional service support to the business Provide solution(s)/work around(s) to incidents and problems Contribute … processes and procedures Install, maintain and support new applications Prioritising and managing several open cases and mini projects at one time Trend analysis and problem management Establishing a good working relationship with the business and 3rd party’s Keep up to date with advancements in technology Review of … industry experience Great interpersonal skills and an excellent telephone manner Comfortable with working in a fast-paced environment A thorough and detailed approach to problem solving An ability to engage professionally and always deliver an exceptional client experience An ability to work under pressure and respond to tight deadlines more »

role The purpose and prime objective of the Incident (IM) and Service Request Manager (SR) is for delivering effective IM/MIM (Major Incident Management) resulting in the provisions of stable and robust services to the global business. Focus is on restoring service efficiency and effectively from incidents, working … with Problem Management in eliminating recurring incidents and to minimize impact of incidents that cannot be prevented or resolved permanently. Key Responsibilities will include, (but not limited to): The IM/SR will create, manage and continually improve the incident (Including major) and service request management process … and that they comply with governance and controls. You will work with global and regional teams to deliver a single set of standardised incident management policies and processes which are management, governed, and facilitate a global incident forum to drive compliance to incident policies and improvements. Candidate will more »

identifying, controlling and storing any pertinent information, and preserving information objects to make certain that they may be current, applicable and valid. Participate in Problem Management, Major Incident and Disaster Recovery sports as required Skills Needed: Previous experience in a similar role/2nd Line Support Experience supporting … of AV and interactive equipment; such as projectors, video-conferencing equipment, interactive equipment ITIL Foundation qualification (v3 or v4) Strong understanding of ITIL service management processes Experience using an ITSM ticket management system Research indicates that men will apply to a role when they only meet more »

Treasury desktop environment. Key Responsibilities: Investigate and resolve Front Office-related issues, collaborating with application owners, infrastructure teams, IT security, and vendors for effective problem management. Provide English language support to Front Office colleagues across the EMEA region, considering cultural and language differences. Foster collaborative relationships within the IT more »

you will be a part of the Capital Markets Practice where we provide business & technology advisory services, vendor product expertise & integration services, domain program management, & requirements delivery for custom system development, front to back across all areas of capital markets. Leading practices include - Investment Banking/Global Markets, Asset … and Investment Management, Market Infrastructure Providers, Reference Data Management/Data Infrastructure Providers, Finance, Risk and Treasury Transformation, Package-Led Transformation.PURPOSE OF THE ROLEWe are seeking a highly skilled and motivated Application support SME to bolster our team responsible for managing a Murex platform for our tier … pricing and failure of scheduled tasks.Responsible for upkeep of market data, new static data, rolling of IRD trades (futures and options) and bond addition.Incident & Problem ManagementManage the incident & problem resolution process for Murex.Conduct root cause analysis for major incidents.Develop and maintain incident response procedures & documentations.Ensure all batch SLAs more »

a proficiency in supporting Apple products. Key Responsibilities: Provide comprehensive support for hardware and software issues, ensuring high satisfaction for end users, including senior management and remote teams. Coordinate maintenance with service providers for internet, MPLS, and IT assets to ensure optimal performance. Manage IT asset lifecycle from procurement …/troubleshooting. Liaise with vendors for timely resolution of hardware issues. Implement and adhere to ITIL-based processes for incident, service request, change, and problem management. Provide expert support for Apple products, including MacBooks, iPads, and iPhones, ensuring alignment with security protocols. Skill Requirements: Exceptional communication skills in English … devices, and Apple product support. Familiarity with ITIL framework and processes. Certifications in CCNA, ITIL, MCP preferred, showcasing a strong foundation in networking, service management, and Microsoft technologies.d more »

processes and work colleagues to ensure contractual obligations (SLA, KPI, etc) can be operationally monitored via systems and data. Planned & unplanned (emergency) change Configuration management of systems; Incident and Problem Management; Collaborating with our internal partner management team, you will need to ensure that network related … communications to customers and where appropriate end consumers as appropriate. Ensuring our partners produce clearly written Post Incident reporting within agreed SLAs, assisting with Problem Management initiated review sessions where required. As we introduce new technology, partners and customers, you will take a lead in both producing (where … capability to handle projects from scoping, budget and provide clear, simple and transparent reporting through to outcome. KNOWLEDGE & EXPERIENCE Extensive experience in an Operations management role working within the telecoms industry (operator or managed service). Deep knowledge and understanding of Operational frameworks, ITIL, ITSM, ISO27001, etc. Strong analytical more »

closely with MSP's and ideally showing the work with a small to medium sized MSP. Please also share examples of where you have problem solved with these organisations to achieve positive outcomes. This is a Hybrid role with 2 days a week in the office (SE1). The … a strong all round knowledge it ITIL and SDM combined with excellent communication skills. Your background will have notable examples of work undertaking the management of 3rd parties and driving quality improvement. The company culture is excellent and you can take advantage of small things like finishing at lunchtime … relationship with the service provider. The IT Service Delivery Manager is the internal process owner of the core ITIL practices including Change Enablement, Incident Management, IT Asset Management, Problem Management, Release Management. Responsibilities Work closely with service provider to ensure quality of services delivered and manage more »

for the transition to a low carbon future. The Role To ensure the smooth running of the organisation’s Infrastructure solutions through effective Change, Problem and Major Incident management. Essential Skills Required A strong understanding of Incident, Problem and Change management within an ITIL environment A minimum … of 5+ years performing at least one of Problem, Change or Incident Management at a senior level Demonstrable experience working with outsourced teams Demonstrable experience of both reactive and proactive techniques for problem and incident management A good working knowledge of IT infrastructure systems architecture and … Demonstrable experience of working in an Enterprise level organization Ability to manage colleagues and customers at different levels Key Responsibilities Manage an outsourced Service Management team responsible for Problem, Change and Major Incident management. Problem Management: Take a proactive approach to identifying and managing ongoing problems more »

let's lead the way together.Deliver a best-in-class digital servicing experience to everyone, everywhere, everyday. Site Services International are a team of problem-solvers, relationship managers, customer service experts, communicators, educators, technicians, analysts, engineers, project managers, facilitators, doers, thinkers and all-around helpful people. Our purpose is … ears on the market.How will you make an impact in this role?Key responsibilities:Technology Service Delivery in all buildings in EMEA including escalations management for Business Unit issuesTechnology Concierge Services and EMEA in-building technology supportLaptop, workstation and peripheral refresh and replacement programsFull Infrastructure Depot responsibility to operate … across Vendors and Assets and partnering with our Asset and Vendor Director.Support for new Digital Workplace product launches and technology uplifts including local. change management and trainingTechnology support for TownhallsConference Room supportOngoing support for colleagues Working from HomeService availability and quality, including incident and problem management for more »

smooth supportable manner, and with the appropriate technical configuration of the endpoints. The role involves the following duties and responsibilities: Analysis & Planning Stakeholder & Supplier Management Scheduling and Co-ordination Build, Test and Software Deployment Hardware Deployment Change & Configuration Management Asset Management, including stock control and disposal Staff … Development & Training Problem Management Escalation Team Leadership About us GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias … Exam MD-102) or able to attain. Desirable Formal training in Microsoft Active Directory, SCCM, InTune, ATP/MDE or other Endpoint/MDM management systems Experience/Knowledge Essential Previous experience deploying ICT hardware and software at an engineer level in a healthcare environment Good knowledge of endpoint more »

The Technical Delivery team plays a pivotal role in the technical aspects of the ITIL service delivery. The team are involved in client Incident Management, Service Request Fulfilment, Problem Management and provide support to wider activities around Operational Delivery, Change Management, Event Management and Continual more »

timely fashion. You will gain valuable insight into the server functionality and operations and learn about Quality Assurance, along with gaining experience in partner management, interacting with many of our top partners. You will be taught the inner workings of the server, from provisioning to in-app purchasing, and … preferably with large-scale distributed systems. · Strong background in monitoring and logging of large-scale platforms (Prometheus, Grafana, Splunk, etc.) · Proficiency in handling incident management & problem management at an application support level. · Experience troubleshooting, analysing log files & resolving technical problems with Java-based applications in a fast … paced environment. · Familiarity with configuration and deployment management (AWS, Unix, Java, Databases, Kubernetes, Docker etc.) · Competency in one or more coding or scripting languages, such as Python, Ruby, Ansible, etc. · Understanding of KPIs, metrics and SLOs. · Experience automating manual tasks. · Knowledge of version control tools such as Git. · Familiarity more »

systems Work with some of the brightest global minds in the industry. Job Purpose and Primary Objectives This Role is dedicatedly on Major Incident Management, and it has greater exposure & growth on service operations function. The Group operating companies’ vision is to move to Hybrid Cloud in future. This … all incidents, ensuring end to end ownership and accountability throughout the life of the incident. Facilitate early return of service including workaround Hosting technical & management bridge calls as appropriate for high priority and major incidents Send regular/periodic communication on major/high priority incidents to internal & external … coordinating Emergency Planning Incident Control (EPIC) documentation Produce and publishing daily, weekly and monthly incident report & summaries Excellent customer relationship building skills Strong time management and efficiency skills, organised and delivery focused, good planning skills, and process Ability to prioritize workload Pro-active nature with a 'can do' attitude more »

properly monitoring and capacity plan for the network environment.GENERAL DUTIES & RESPONSIBILITIESLeads operational support team in the providing of monitoring, capacity planning, incident response, and problem management for the company’s data communications network.Develops and implements documentation standards and operational procedures and processes for the network operations function.Maintains and … for internal and external clients.Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors.Willingly shares relevant technical and/or industry knowledge and expertise to other resources.excellent decision-making, problem-solving, team and time management skillsIs resourceful and proactive in gathering information and sharing ideas.Proven project management skills.Demonstrated customer-focused leadership ability.Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects more »

Windows operating systems, Mac OS, system configuration, and troubleshooting will all play a critical role. Skills Windows 10/11, MECM, InTune, O365, ITIL, Problem Management, Service Now, Application deployment, Hardware repair Key Responsibilities: Own the reimage laptops/desktops via SCCM using PXE. Maintain spare built machine more »

clients, so we are looking for someone that has experience of customer facing visits. You will take a supporting role in the in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional Fitzrovia services … and effective Problem Management. Job Specifications: Experience: background preferable years proven experience in an IT support role (1st/2nd line) of working to an ITIL framework in a service desk capacity Windows Server 2016 – 2022 365 Support for Email, SharePoint, OneDrive and Teams Directory Management more »

deliver.What you will be doingDelivering projects and new initiatives across Corporate Systems services and acting as liaison between technology and our supported businesses Lead problem management activities and drive engagement, tracking and resolution of issues to deliver improvement to colleague experience for services across Corporate Systems Working with … product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams. Managing project risk and assisting with problem resolution. Stakeholder management and communicationsServing as liaison between technical and non-technical teamsWhat you bring:Knowledge of various types of IT project methodologies and … applicationDemonstrated skill in managing project budgets and timelinesSkill in the use of negotiation techniques to reach agreement when there are widely-differing viewpointsExcellent analysis, problem-solving, team, conflict management and time management skillsExcellent verbal and written communication skillsAbility to interact effectively with executive level clientsAbility to set more »

pace, and that the business areas utilising automated processes can continue to deliver successful outcomes. What will your day look like?Responsibility for Capacity Management, Scheduling and Performance of all Automation environments, including implementing necessary actions to rectify/overcome any issues Responsible for implementing and overseeing operational reporting … business interactions and workflows are captured and working effectivelyResponsibility for Business Continuity, Disaster Recovery, Business Resilience and Risk & Audit oversight for BAU automations Credential Management for bots deployed into live environments Co-ordination of major Automation software upgrades and patches (alongside Automation development team, CTIO & Business Area stakeholders)Scheduling … and planning of necessary Support activities including application testing, patching and other applicable installations and upgrades, to include infosec and vulnerability managementIncident management for all RPA/Automation incidents (Received via Service Desk team), including ensuring the redevelopment work for incidents is done in a timely and effective manner more »