38 Permanent Problem Management Jobs in London

we are hiring forInfrastructure Architect for our London office location : London Type: Permanent job details : Root cause analysis and problem management. Active directory, DNS, DHCP, File and print services administration and management. Supported OpCos IT service administration and management. 2nd & 3rd line support for all Wintel, AD, DNS, DHCP … RSA, Certificate Authority RDWEB, Trillex EPO, Encryption and all services etc. Azure AD Connect and ADFS administration and management Perimeter Services & WAN/LAN implementation and support Forti manager and Analyzer administration and management. Voice (Mitel cloud PBX) administration Process and technical Documentation. Cloud Services administration and management (AWS workspace, O365 License allocation, O365, EMS, SharePoint, MS Team and Intune Administration etc.) VMWare & vCenter support, installation, management and maintenance. Veeam Backup/restore administration Hardware configuration review and sizing for servers and storages. Nimble San and Thecus NAS Support, management and maintenance. FTP, Lotus notes more »

the Application Support Analyst has primary responsibility for providing day to day operational support for the Company Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. You will be responsible for … the change management process for the Company, ensuring that the all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunction with the SSC and 3 rd party suppliers as appropriate. In addition you will provide … appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities Provide 2 nd and 3 rd line support for the Company application portfolio Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising Liaise with 3 rd more »

identifying, controlling and storing any pertinent information, and preserving information objects to make certain that they may be current, applicable and valid. Participate in Problem Management, Major Incident and Disaster Recovery sports as required Skills Needed: Previous experience in a similar role/2nd Line Support Experience supporting … of AV and interactive equipment; such as projectors, video-conferencing equipment, interactive equipment ITIL Foundation qualification (v3 or v4) Strong understanding of ITIL service management processes Experience using an ITSM ticket management system Research indicates that men will apply to a role when they only meet more »

Capital is urgently looking for a Technical Product Manager to join our high profile client. The Company is a global provider of Enterprise Data Management (EDM) and Market Data solutions dedicated exclusively to the financial services industry The candidate should be adept at problem solving through innovation, making … Deliver service improvement initiatives to standardize and harden a Managed Services business Includes the technical infrastructure, application and Service delivery Drive capacity and availability management initiatives Mentor and help the team to grow in DevOps, CloudOps & SRE principles Support the sale of existing Managed Services Support the delivery teams … in delivery and with oversight of some critical activities Audits, reviews, problem management etc. Research and recommend new Managed Services Refinements to existing offerings Perform cost analysis and recommend areas for efficiency improvement Oversight customer contractual services and service level from pre-Sales to post production BAU Perform more »

end users of the biometric Services. This position operates on a shift basis and the team are accountable for Access, Event, Incident, Request and Problem Management activities. What will I be doing? You will work to keep the programme system operational by: Performing system administration tasks as defined … both oral and written. IT troubleshooting skills to deal with a wide range of different processes and systems, with the ability to understand a problem by breaking it down systematically into its component parts. Commitment to working as a member of a team which replies flexibly to changing pressures … security clearance. What technology will I be supporting? Unix Linux Microsoft Windows Bespoke Identification software Oracle databases SQL Netbackup LANDesk call logging and Service Management tool set ServiceNow call logging In possession of or able to gain the appropriate security clearance ITIL Fundamentals in best practise would be advantageous. more »

pace, and that the business areas utilising automated processes can continue to deliver successful outcomes. What will your day look like?Responsibility for Capacity Management, Scheduling and Performance of all Automation environments, including implementing necessary actions to rectify/overcome any issues Responsible for implementing and overseeing operational reporting … business interactions and workflows are captured and working effectivelyResponsibility for Business Continuity, Disaster Recovery, Business Resilience and Risk & Audit oversight for BAU automations Credential Management for bots deployed into live environments Co-ordination of major Automation software upgrades and patches (alongside Automation development team, CTIO & Business Area stakeholders)Scheduling … and planning of necessary Support activities including application testing, patching and other applicable installations and upgrades, to include infosec and vulnerability managementIncident management for all RPA/Automation incidents (Received via Service Desk team), including ensuring the redevelopment work for incidents is done in a timely and effective manner more »

Windows operating systems, Mac OS, system configuration, and troubleshooting will all play a critical role. Skills Windows 10/11, MECM, InTune, O365, ITIL, Problem Management, Service Now, Application deployment, Hardware repair Key Responsibilities: Own the reimage laptops/desktops via SCCM using PXE. Maintain spare built machine more »

Copenhagen/London, UKPlanday – Product/Permanent/HybridPlanday from Xero is a leading digital solution that uncomplicates everyday scheduling and workforce management by making it easier for businesses and shift workers around the world to communicate, collaborate, and get work done.Powered by a community of local industry experts … service requests within Product Engineering, prioritizing efficient resolution and continuous improvement.Maximize product availability: Prioritize maintaining high product uptime and availability through efficient incident and problem management processes, aligning with the company's product-led growth strategy.Build a robust knowledge base: Build and maintain an exceptional knowledge base, serving … and managing high-performing teams.Strong understanding of user-centered design principles and user experience (UX) best practices.Excellent communication, collaboration, and interpersonal skills.Strong analytical and problem-solving skills.Experience with data analysis tools and methodologies.Success Looks Like:A significant reduction in support tickets and improved customer satisfaction.A clear support strategy aligned more »

a team of field service engineers at client locations Ensure team follows best practices and maintain service level agreements.Monitors department issues and client complaints.Develop problem management and service improvement plans.Ensure customer/business, client, support, technical parties are represented in the definition and evolution of services.Offer customer service.Report … on progress of incidents and update relevant service management toolsWork with other IT teams to ensure the smooth operation of the desktop environment, such as network engineers, security engineers, and application support engineersWork with field services partners to facilitate site activitiesMaintain customer relationships.Core competencies of the Lead are identifiable more »

Treasury desktop environment. Key Responsibilities: Investigate and resolve Front Office-related issues, collaborating with application owners, infrastructure teams, IT security, and vendors for effective problem management. Provide English language support to Front Office colleagues across the EMEA region, considering cultural and language differences. Foster collaborative relationships within the IT more »

you will be a part of the Capital Markets Practice where we provide business & technology advisory services, vendor product expertise & integration services, domain program management, & requirements delivery for custom system development, front to back across all areas of capital markets. Leading practices include - Investment Banking/Global Markets, Asset … and Investment Management, Market Infrastructure Providers, Reference Data Management/Data Infrastructure Providers, Finance, Risk and Treasury Transformation, Package-Led Transformation.PURPOSE OF THE ROLEWe are seeking a highly skilled and motivated Application support SME to bolster our team responsible for managing a Murex platform for our tier … pricing and failure of scheduled tasks.Responsible for upkeep of market data, new static data, rolling of IRD trades (futures and options) and bond addition.Incident & Problem ManagementManage the incident & problem resolution process for Murex.Conduct root cause analysis for major incidents.Develop and maintain incident response procedures & documentations.Ensure all batch SLAs more »

clients, so we are looking for someone that has experience of customer facing visits. You will take a supporting role in the in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional Fitzrovia services … and effective Problem Management. Job Specifications: Experience: background preferable years proven experience in an IT support role (1st/2nd line) of working to an ITIL framework in a service desk capacity Windows Server 2016 – 2022 365 Support for Email, SharePoint, OneDrive and Teams Directory Management more »

a proficiency in supporting Apple products. Key Responsibilities: Provide comprehensive support for hardware and software issues, ensuring high satisfaction for end users, including senior management and remote teams. Coordinate maintenance with service providers for internet, MPLS, and IT assets to ensure optimal performance. Manage IT asset lifecycle from procurement …/troubleshooting. Liaise with vendors for timely resolution of hardware issues. Implement and adhere to ITIL-based processes for incident, service request, change, and problem management. Provide expert support for Apple products, including MacBooks, iPads, and iPhones, ensuring alignment with security protocols. Skill Requirements: Exceptional communication skills in English … devices, and Apple product support. Familiarity with ITIL framework and processes. Certifications in CCNA, ITIL, MCP preferred, showcasing a strong foundation in networking, service management, and Microsoft technologies.d more »