44 Problem Management Jobs in London

escalation points and managers to bring a joined-up approach to service management. Ideally, the service manager should have a traditional support and service management background in complex global environments. In particular, a proven background in ITIL change control and problem management within highly available, 24/… Support team and wider business. • Make independent, intricate technical decisions to uphold the availability and functionality of critical business systems while adhering to Change Management governance. • Foster relationships with key business stakeholders, providing advice and solutions for intricate requests and issues. • Oversee the global process for integrating data solutions … for the role are: Experience supporting large-scale (ideally Global), multi-project, and integration solutions from inception to operation. Experience defining and implementing Service management processes Confidence in managing technical and outsourced third-party teams for support and project delivery. ITIL Foundation v3 certified or equivalent awareness of ITIL more »

especially coordinating with Enabling Functions leaders; developing a strong collaboration with CTO’s and their teams; working closely with the Collinson board and senior management team to support their growth and improvement plans, including improvements in employee engagement.Success will be measured by the extent that a clear technology strategy … customers, proactively engaging where needed to ensure service levels are met.• Be available to work with coordinators of the Digital Services team (Incident, change & problem management), owning critical issues to successful resolution, including client and customer approval.• Contribute to group business development, product development, client consultancy or product … scope• Strong transformational experience, with a bias to service improvement, digital acceleration, process re-design and optimisation and cost savings.• Keen and practical financial management skills, including business case development, cost re-engineering and savings tracking.• Knowledge of the business systems technology marketplace, key vendors and emerging trends and more »

that design standards are woven into the fabric of each delivery Lead architecture governance, creating, implementing and setting standards across the business Assist with problem management. Actively engage in identifying issues and subsequent solutions, whilst working collaboratively across teams and classifying and managing associated risks Ensure documentation of all … business Relevant certification in D365 architecture and development Role Specific Criteria (Category/Department/Technical): Competencies 10+ years enterprise architecture experience 5+ years management experience Experience in Retail & Hospitality Leadership experience Technologies/Qualifications Microsoft Azure Microsoft D365 Databricks Integrations platforms Adobe Adyen PIM DAM Incident and problem management ITIL TOGAF GenAI technologies Cisco Meraki Data privacy & data regulations including GDPR & PCIDSS Behaviours Ability to manage conflicting priorities and customer expectations Team player Proactively takes responsibility, owns any issues arising and follows through to resolution Strong communication skills - written and verbal Outcomes focused and driving results more »

Copenhagen/London, UKPlanday – Product/Permanent/HybridPlanday from Xero is a leading digital solution that uncomplicates everyday scheduling and workforce management by making it easier for businesses and shift workers around the world to communicate, collaborate, and get work done.Powered by a community of local industry experts … service requests within Product Engineering, prioritizing efficient resolution and continuous improvement.Maximize product availability: Prioritize maintaining high product uptime and availability through efficient incident and problem management processes, aligning with the company's product-led growth strategy.Build a robust knowledge base: Build and maintain an exceptional knowledge base, serving … and managing high-performing teams.Strong understanding of user-centered design principles and user experience (UX) best practices.Excellent communication, collaboration, and interpersonal skills.Strong analytical and problem-solving skills.Experience with data analysis tools and methodologies.Success Looks Like:A significant reduction in support tickets and improved customer satisfaction.A clear support strategy aligned more »

that Group Technology understands the customer's needs and concerns, and that the customers understand Group Technology's plans and assumptions. Ownership of asset management process in region. Responsible for local office delivery projects as directed by the Service Delivery Manager Role may involve work outside of core hours … including when travelling to other UK Offices. Working in collaboration with regional service delivery colleagues to identify trends/patterns in problem management and to work collaboratively to resolve these. Follow documented procedures to manage secure access to IT systems for starters, leavers, and any internal staffing changes. … systems, wide-area and local-area networking, the Internet and telephony and video conferencing communications i.e. Microsoft Teams/O365. Mobile and Laptop device management including In tune. Cisco routers and switches would be an advantage although not critical. Experience with Microsoft Power Platform would be an advantage although more »

concerns, and that the customers understand Group Technology’s plans and assumptions. opportunities to improve the knowledge within the Service Delivery Team of asset management process in region (complying with group wide approach). for local office delivery projects as directed by the Service Delivery Manager may involve work … outside of core hours including when travelling to other UK Offices. in collaboration with regional service delivery colleagues to identify trends/patterns in problem management and to work collaboratively to resolve these. documented procedures to manage secure access to IT systems for starters, leavers, and any internal … systems, wide-area and local-area networking, the Internet and telephony and video conferencing communications i.e. Microsoft Teams/O365. Mobile and Laptop device management including Intune. Cisco routers and switches would be an advantage although not critical. Experience with Microsoft Power Platform would be an advantage although not more »

a team of field service engineers at client locations Ensure team follows best practices and maintain service level agreements.Monitors department issues and client complaints.Develop problem management and service improvement plans.Ensure customer/business, client, support, technical parties are represented in the definition and evolution of services.Offer customer service.Report … on progress of incidents and update relevant service management toolsWork with other IT teams to ensure the smooth operation of the desktop environment, such as network engineers, security engineers, and application support engineersWork with field services partners to facilitate site activitiesMaintain customer relationships.Core competencies of the Lead are identifiable more »

Treasury desktop environment. Key Responsibilities: Investigate and resolve Front Office-related issues, collaborating with application owners, infrastructure teams, IT security, and vendors for effective problem management. Provide English language support to Front Office colleagues across the EMEA region, considering cultural and language differences. Foster collaborative relationships within the IT more »

you will be a part of the Capital Markets Practice where we provide business & technology advisory services, vendor product expertise & integration services, domain program management, & requirements delivery for custom system development, front to back across all areas of capital markets. Leading practices include - Investment Banking/Global Markets, Asset … and Investment Management, Market Infrastructure Providers, Reference Data Management/Data Infrastructure Providers, Finance, Risk and Treasury Transformation, Package-Led Transformation.PURPOSE OF THE ROLEWe are seeking a highly skilled and motivated Application support SME to bolster our team responsible for managing a Murex platform for our tier … pricing and failure of scheduled tasks.Responsible for upkeep of market data, new static data, rolling of IRD trades (futures and options) and bond addition.Incident & Problem ManagementManage the incident & problem resolution process for Murex.Conduct root cause analysis for major incidents.Develop and maintain incident response procedures & documentations.Ensure all batch SLAs more »

a major transformation project centred around an on-premises ServiceNow implementation that integrates various ServiceNow modules. This role involves managing projects that encompass Service Management, Enterprise Asset Management, SPM, and innovative Now-based development from the ground up. Responsibilities and oversee the project work plan, monitor progress, and … progress. with customers and the change team to ensure the development of appropriate solutions. for continual improvement in product delivery and business services. Service Management standards within the support and change teams. with product owners and SMEs to ensure project objectives are precisely interpreted by the change team. epics … national eligible for security clearance up to at least SC level. managing teams across multiple locations. knowledge of ITIL processes including Incident, Change, and Problem Management. commitment to a customer-centric approach in all tasks. interpersonal skills to foster relationships and propel initiatives at senior levels. leadership and team more »

follow up action points are carried out. Be responsible for the stability of the production system. Direct second and third level of support for problem diagnosis and resolution as per the agreed SLA's Be responsible for managing the production related changes, releases and rollouts with zero or minimal … Production Support documentation, contingency (DR/BCP) documentation and processes. Provide inputs to PSS manager for monthly dashboard that provide information on incident and problem trends along with SIP and RCA Action Items Participate & support in cross-training and knowledge transfer activities within support teams. Assist with work allocation … skills Should have experience of working closely with the end users as well as critical stakeholders from country tech & business. Critical experience with incident & problem management. Desirable Skills & Knowledge: Stakeholder communication and experience in vendor management would be advantage. Exposure to non-technical areas such as Risk & Control more »

a proficiency in supporting Apple products. Key Responsibilities: Provide comprehensive support for hardware and software issues, ensuring high satisfaction for end users, including senior management and remote teams. Coordinate maintenance with service providers for internet, MPLS, and IT assets to ensure optimal performance. Manage IT asset lifecycle from procurement …/troubleshooting. Liaise with vendors for timely resolution of hardware issues. Implement and adhere to ITIL-based processes for incident, service request, change, and problem management. Provide expert support for Apple products, including MacBooks, iPads, and iPhones, ensuring alignment with security protocols. Skill Requirements: Exceptional communication skills in English … devices, and Apple product support. Familiarity with ITIL framework and processes. Certifications in CCNA, ITIL, MCP preferred, showcasing a strong foundation in networking, service management, and Microsoft technologies.d more »

security service providers (MSSP).Role Objectives:Streamlined approach to infrastructure and systems managementReduction in time to remediate PEN test recommendationsImprovement in service delivery, incident & problem managementKnowledge sharing and skills development within the teamEstablishment of IT documentation/policies and quality of management informationKey Responsibilities:Service Operations & Incident/… Problem ManagementLearning and DevelopmentInfrastructure and Systems ManagementCyber and Information SecurityEstablishing positive working relationships with stakeholders and 3rd partiesProviding technical expertise on key business projectsAd-hoc reporting and management informationQualifications & Skills:Significant hands-on experience in a modern cloud-based environmentExpertise in cyber and information securityStrong knowledge of Azure … WVD/AVD, and Intune infrastructureExperience in incident and problem managementAbility to mentor and train team membersExcellent communication and interpersonal skillsBenefits:Competitive salary and other benefitsProfessional development opportunitiesUnique company cultureHybrid working - 2 Days WFH, Tuesday and Thursday are mandatory office days.If you're ready to take on a challenging more »

IP Networks (MPLS/BGP) Firewalls, switches, routers and other network equipment (Cisco, Fortinet) ITIL V3 knowledge, Service Operations & Service Transition Use of service management systems for network incident, Network change, Service incident and Problem management. Experience with Maintenance Delivery process and management of MOPs Experience with … Access, Control and security compliance at facilities Knowledge of Data Centre environments rack management, powering, temperature related management. Experience with Network Event Management process and systems Knowledge of a global telecoms environment with a general understanding of broadband internet, router, switches and optical transmission systems Perks & Benefits Be more »