6 Permanent Problem Management Jobs in Manchester

participate in cross-functional teams within GTS as directed by the TechOps Team Managers. Technical Capabilities: Skills needed for this role Asset and configuration management . You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of … assets. Availability and capacity management . You know how to manage service components to ensure they meet business needs and performance targets. Change management . You can deal with high-impact, complex change requests. You know how to ensure that release policies, procedures and processes are applied. Coding … currently in use. Continual service improvement . You can identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions. Incident management . You can diagnose and prioritise incidents, investigating their causes and finding resolutions. Ownership and initiative . You can own an issue until a more »

world’s leading suppliers of industrial trucks and supply chain solutions Logistics and Supply Chain Experience are essential for this role. Main duties Relationship Management: Build and maintain a strong customer relationship giving exceptional customer service and providing advice and guidance on relevant software solutions. Ensure a high level … Act as the primary point of contact for your allocated customers, and act as a point of escalation when required for incidents and problems. Management: Maintain a deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of … services. This includes incident management, problem management and change management. Management: Ensure timely delivery of Projects/Enhancements in line with both the customer’s and our business requirements. Knowledge: Maintain an appropriate level of knowledge of our products, services, and technological developments to be able more »

to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to … and alternatives considered. Responsible to assesses software packages on their ability to meet all or parts of specified business requirements and advises colleagues and management on their technical suitability. Responsible to provides operational oversight of outsourced partner in the delivery of projects and day-to-day activities. To Coordinate … action is taken to investigate and resolve them, with minimal downtime to systems and services. Responsible to Maintains up to date information on major problem resolution and ensures the communication of such information to all interested parties. Ensures that problems are fully documented within the configuration management defect more »

Administrator position presents an exciting opportunity for someone ready to take charge of the support and advancement of ServiceNow, ServiceNow Discovery, and associated service management solutions within the IT Service Management domain. The primary focus of this role is to ensure optimal performance of the ServiceNow platform, crucial … for the smooth operation of the business. This entails configuring and maintaining various modules such as Self-Service Portal, Incident, Request, Change & Problem, and Asset Management, as well as providing support for ongoing or upcoming ITIL/ITSM/ITOM initiatives. Key Responsibilities: Administering the ServiceNow platform Managing … Active Directory is advantageous Proficiency in Java, JavaScript, Web Services, AJAX, XML, web applications, networks, protocols, and Email (SMTP, POP3) Familiarity with IT Service Management, Service Desk, and Change & Problem Management processes ITIL Foundation certification is highly desirable Interest in and aptitude for understanding and supporting new more »

importance. Ability to take the lead whilst being adaptable, to ensure the best outcome for the Business. Well organised and skilled in effective time management, people management, coaching, conflict resolution, task allocation, delegation and risk management. Keen interest in industry trends, particularly DevOps. Strong appetite for learning. Ability … the evolution and continuous improvement of team processes and approaches, whilst ensuring distribution of knowledge. Working with managers to support and enable Incident and Problem Management. By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy - https://www.bet365careers.com more »

organisation Ensure services are integrated, and delivered as required Work with and support third parties in providing network infrastructure services Provide input into overall management - workforce, budget, technology roadmaps, projects and tasks Take primary operational responsibility for assigned services and ensure operational continuity Participate in cross-functional infrastructure teams … within GTS as directed by the Network Manager. Skills needed for this role : Asset and configuration management . You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets. (Relevant skill level: working) Availability and capacity … management . You know how to manage service components to ensure they meet business needs and performance targets. (Relevant skill level: working) Change management . You can deal with high-impact, complex change requests. You know how to ensure that release policies, procedures and processes are applied. (Relevant more »