3 Permanent Problem Management Jobs in Manchester

world’s leading suppliers of industrial trucks and supply chain solutions Logistics and Supply Chain Experience are essential for this role. Main duties Relationship Management: Build and maintain a strong customer relationship giving exceptional customer service and providing advice and guidance on relevant software solutions. Ensure a high level … Act as the primary point of contact for your allocated customers, and act as a point of escalation when required for incidents and problems. Management: Maintain a deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of … services. This includes incident management, problem management and change management. Management: Ensure timely delivery of Projects/Enhancements in line with both the customer’s and our business requirements. Knowledge: Maintain an appropriate level of knowledge of our products, services, and technological developments to be able more »

technology applications that are highly-available, scalable, and secure. Responsible for: • Prioritizing project and BAU workload for cloud technologies and partners • Providing incident and problem management support • Reporting risks, issues and opportunities to senior stakeholders • Ensuring all systems are maintained, supportable and evergreen Key Responsibilities & Deliverables Senior Infrastructure … resources. Working closely with the Cloud Engineering teams. The Senior Infrastructure engineer will also be responsible for ensuring that there is appropriate life-cycle management ensuring that technologies remain supported and are decommissioned (consolidated or replaced) where there is a legitimate need and look at the opportunity to manage … Supports the investigation of complex problems in systems and services. Assists with the implementation of agreed remedies and preventative measures. Contributes to the availability management process. Analyses service and component availability, reliability, maintainability and serviceability. Ensures that services and components meet and continue to meet all of their agreed more »

importance. Ability to take the lead whilst being adaptable, to ensure the best outcome for the Business. Well organised and skilled in effective time management, people management, coaching, conflict resolution, task allocation, delegation and risk management. Keen interest in industry trends, particularly DevOps. Strong appetite for learning. Ability … the evolution and continuous improvement of team processes and approaches, whilst ensuring distribution of knowledge. Working with managers to support and enable Incident and Problem Management. By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy - https://www.bet365careers.com more »