2 Problem Management Jobs in the North East

and to the business case. You can work with development teams to manage scope within commercial constraints such as budget restrictions or deadlines.Stakeholder and problem management: You can identify important stakeholders, tailoring communication to their needs, and work with teams to build these relationships across the project’s … lifecycle stages. You have good communications skills, able to articulate the problem and help others to understand its impact. You can use evidence to build consensus to deliver the best outcome.Operational management: You know how to make operations efficient, acting as the escalation point for major operational issues. more »

support and guide them through complex IT systems issues. Accountable for the support of a portfolio of applications from a technical and IT Service Management perspective, providing incident, change and problem management, actioning immediate solutions, reviewing causes and lessons learned. Providing technical expertise and leadership to ensure … services. Managing stakeholder relationships across technical and non-technical teams, to establish collaborative ways of working and effective communication. Utilising your knowledge of service management frameworks (predominantly ITIL4 and Agile) to educate fellow team members. You'll ensure ITSM best practice is applied across your assigned team and the … removal of repetitive manual tasks, allowing teams to focus on tasks that require their unique insights and experience. Your essential skills and experience: Service Management experience, including practical working knowledge and understanding of ITIL Service Management Framework to deliver a quality service to end-users. Experience operating in more »