IT Recruitment specialist that provides support to the clients across UK, Europe and Australia. We have an excellent job opportunity for you Job Title: Problem Manager(Need Active SC) Duration: 6 months Location: Barrow Based, 2-3 days onsite Job Description: Reporting into the Problem Lead, the Problem Analyst primary responsibility is management of the ProblemManagement process in scope of the Service Support ITIL processes. The goal of Problem Analyst is to prevent, remove or minimize the adverse impact of Incidents and Problems on the business that is caused by errors within … or internal Service Desk problems, assure timely delivery of the results. • Completes regular standard tasks following given prioritization. • Follows procedural activities described in the ProblemManagement documentation. • Provides the analysis of the aggregate incident data to identify key trends. • Collects data for the resolution of the investigated problems more »
Stockport, England, United Kingdom Hybrid / WFH Options
Dematic
world’s leading suppliers of industrial trucks and supply chain solutions Logistics and Supply Chain Experience are essential for this role. Main duties Relationship Management: Build and maintain a strong customer relationship giving exceptional customer service and providing advice and guidance on relevant software solutions. Ensure a high level … Act as the primary point of contact for your allocated customers, and act as a point of escalation when required for incidents and problems. Management: Maintain a deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of … services. This includes incident management, problemmanagement and change management. Management: Ensure timely delivery of Projects/Enhancements in line with both the customer’s and our business requirements. Knowledge: Maintain an appropriate level of knowledge of our products, services, and technological developments to be able more »
to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to … and alternatives considered. Responsible to assesses software packages on their ability to meet all or parts of specified business requirements and advises colleagues and management on their technical suitability. Responsible to provides operational oversight of outsourced partner in the delivery of projects and day-to-day activities. To Coordinate … action is taken to investigate and resolve them, with minimal downtime to systems and services. Responsible to Maintains up to date information on major problem resolution and ensures the communication of such information to all interested parties. Ensures that problems are fully documented within the configuration management defect more »
Manchester, North West, United Kingdom Hybrid / WFH Options
INFUSED SOLUTIONS LIMITED
Administrator position presents an exciting opportunity for someone ready to take charge of the support and advancement of ServiceNow, ServiceNow Discovery, and associated service management solutions within the IT Service Management domain. The primary focus of this role is to ensure optimal performance of the ServiceNow platform, crucial … for the smooth operation of the business. This entails configuring and maintaining various modules such as Self-Service Portal, Incident, Request, Change & Problem, and Asset Management, as well as providing support for ongoing or upcoming ITIL/ITSM/ITOM initiatives. Key Responsibilities: Administering the ServiceNow platform Managing … Active Directory is advantageous Proficiency in Java, JavaScript, Web Services, AJAX, XML, web applications, networks, protocols, and Email (SMTP, POP3) Familiarity with IT Service Management, Service Desk, and Change & ProblemManagement processes ITIL Foundation certification is highly desirable Interest in and aptitude for understanding and supporting new more »
organisation Ensure services are integrated, and delivered as required Work with and support third parties in providing network infrastructure services Provide input into overall management - workforce, budget, technology roadmaps, projects and tasks Take primary operational responsibility for assigned services and ensure operational continuity Participate in cross-functional infrastructure teams … within GTS as directed by the Network Manager. Skills needed for this role : Asset and configuration management . You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets. (Relevant skill level: working) Availability and capacity … management . You know how to manage service components to ensure they meet business needs and performance targets. (Relevant skill level: working) Change management . You can deal with high-impact, complex change requests. You know how to ensure that release policies, procedures and processes are applied. (Relevant more »
participate in cross-functional teams within GTS as directed by the TechOps Team Managers. Technical Capabilities: Skills needed for this role Asset and configuration management . You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of … assets. Availability and capacity management . You know how to manage service components to ensure they meet business needs and performance targets. Change management . You can deal with high-impact, complex change requests. You know how to ensure that release policies, procedures and processes are applied. Coding … currently in use. Continual service improvement . You can identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions. Incident management . You can diagnose and prioritise incidents, investigating their causes and finding resolutions. Ownership and initiative . You can own an issue until a more »
Liverpool, England, United Kingdom Hybrid / WFH Options
The Investigo Group
future of technology solutions for a safer, more efficient world. About You As a Platform Tech Leader, you will lead critical incident and technical problemmanagement efforts, providing expert leadership in resolving complex technical issues. Your primary responsibilities will include ensuring optimal operation and security of all IT … reliable references for system architecture, and gaps are addressed by anticipating future needs. Daily responsibilities and objectives are to lead critical incident and technical problem management. You'll provide technical leadership ensuring the resolution of complex technical issues. As a senior member of the team, working with the Platform … improvement. You'll ensure the team maintain high availability, resilience, integrity and security. The successful candidate will have a wealth of experience in infrastructure management and technical leadership. To provide a robust, secure, scalable Infrastructure that supports the needs of the company and customers. Ensure continuous operation and security more »
for our client who are based in Liverpool. You will be joining the infrastructure team who are responsible for the delivery of technical projects, management and BAU upkeep of the organisation's infrastructure, applications and SQL. Key responsibilities: Work closely with the Service Delivery Manager - Infrastructure to develop and … maintaining test plans and recovery methods Keep up to date on infrastructure and security trends to improve the IT service delivery. Essential Skills: * VMware management & maintenance. * Microsoft Server technologies & associated services, including Server 2012, 2016 and 2019. * Networking knowledge, from a troubleshooting and routing perspective. Basic switch configuration knowledge … alert and give statistics on availability and performance. * A good understanding of telephony & phone systems, including SIP trunking and routing. * An understanding of change management/problem management. Desirable: * ITIL v3 Foundation * Microsoft Certified: AZ-900, Microsoft Certified: AZ-104, Microsoft Certified: AZ-700 * Office 365 - Exchange online more »
UK in our Cheshire office near Frodsham and Runcorn (less than 1 minute off junction 12 M56). Working as part of the Service Management team providing 1st, 2nd and 3 rd level end user support (internal users and external customers) plus system support on the portfolio of all … backups and recovery. Configure and maintain the company's network and server infrastructure operating systems to comply with corporate polices. Provide support in Project Management and Delivery from a Solution design, peer review & client liaison perspective. Resolving technical problems as they arise. Supporting Sales Consultants. Creating proposals and quotations. … DHCP and DNS. Understand the setup and maintenance of network cabling and rack design in the office. Including the configuration of switches and routers. Management of network-related incidents and service requests (network including LAN, ADSL, FTTC, FTTP, ETHERNET, ECT). Setting up and configure all types of desktop more »
Role: Intune SME Job Type: Permanent Location: Warrington or Gloucester United Kingdom , United Kingdom (Hybrid) Ready to leverage your Intune experience in device management? Are you passionate about configuring and deploying Auto-Pilot within InTune and becoming the subject matter expert? Join us as an Intune SME! Careers at … the security team to enhance endpoint protection and respond to security incidents. · Configure Windows Autopilot, deployment of OS upgrades and application along with MDM Management of MDM platform (Microsoft Intune), MAM, MCM policies. · Provide administration and technical support for devices and troubleshoot complex technical issues. · Develop and maintain software … for Azure Cloud Platform. · Create and maintain documentation for Intune configurations and best practices. · Manage ServiceNow queue and adhering to SLAs. Change, Incident and Problem management. Handle severity incident, availability for on-call (on ROTA basis). Your Profile Key skills/knowledge/experience: Hardware knowledge and troubleshooting. more »
UK in our Cheshire office near Frodsham and Runcorn (less than 1 minute off junction 12 M56). Working as part of the Service Management team providing 1st, 2nd and 3 rd level end user support (internal users and external customers) plus system support on the portfolio of all … backups and recovery. Configure and maintain the company's network and server infrastructure operating systems to comply with corporate polices. Provide support in Project Management and Delivery from a Solution design, peer review & client liaison perspective. Resolving technical problems as they arise. Supporting Sales Consultants. Creating proposals and quotations. … DHCP and DNS. Understand the setup and maintenance of network cabling and rack design in the office. Including the configuration of switches and routers. Management of network-related incidents and service requests (network including LAN, ADSL, FTTC, FTTP, ETHERNET, ECT). Setting up and configure all types of desktop more »
Manchester, England, United Kingdom Hybrid / WFH Options
bet365
importance. Ability to take the lead whilst being adaptable, to ensure the best outcome for the Business. Well organised and skilled in effective time management, people management, coaching, conflict resolution, task allocation, delegation and risk management. Keen interest in industry trends, particularly DevOps. Strong appetite for learning. Ability … the evolution and continuous improvement of team processes and approaches, whilst ensuring distribution of knowledge. Working with managers to support and enable Incident and Problem Management. By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy - https://www.bet365careers.com more »