6 Permanent Problem Management Jobs in Scotland

the Sword team in the role of EUC Team Lead. This is a Lead role, ensuring that the Support Team consistently applies our Service Management processes and procedures, which are in alignment with the ITIL framework, is key to achieving our support service's KPIs while minimizing any negative … our services, meeting the ever-evolving needs of our organization. This role is based in Aberdeen, Scotland. Requirements Ensure that Support Team applies Service Management processes and procedures which align to the ITIL framework that enable the Support Service to achieve KPIs and allow for efficient growth with little … Monitor and review Incidents and Service Requests to ensure correct processes are followed by the Service Desk, closure within Services Levels. Identify and raise Problem Records to resolve on- going underlying issues. Ensure that the support documentation is fully up to date to reduce the duplication of effort and more »

personal service requests to provide assistance Incidents Take ownership of issues and incident related tickets that are escalated to the Business Systems queue Change Management Raise and represent Business Systems Change Requests in CAB. Implement if actions are to be completed by Business Systems team and coordinate 3rd party … vendors for their steps Problem Management Investigate ongoing and known issues to find the root cause and resolve Applying fixes and upgrades as required, working with third party suppliers as necessary, Executing small projects to make improvements and provide support for larger projects as required, Managing application configuration … ensure maintain strong security, reliability, sustainability and cost effectiveness. Experience : Strong technical skills deploying, managing and supporting IT business applications, Strong analysis, troubleshooting and problem-solving skills, Must have knowledge of SQL/Oracle database administration Must have knowledge of Web technologies and Windows Server environment Must be aware more »

expected to be onsite to achieve the best possible results for their team and client. The DCM is responsible for all aspects of people management and leadership of all Data Centre Services (DCS), Mechanical & Electrical (M&E) team members onsite. In addition, they are responsible for ensuring that Health … DCM will have a strong commercial knowledge of their site and have a close working relationship with their key stakeholders in Sales and Product Management to drive and enable new business. The DCM will host all new business visits and tours for prospective clients to ensure the qualities and … will lead the tour, supported by the DCM. DCM performance will be measured based on customer satisfaction, employee satisfaction, site availability, PUE reduction, cost management and effectiveness of investments. Key Responsibilities: Be a role model of our client’s values and behaviours for your team, driving service excellence and more »

Shift Teams are fully ITIL aligned working alongside the Service Desk 1st, 2nd & 3rd Line Network Support Teams, Senior Engineers and the Service Delivery Management Team. The ideal candidate will need to be able to provide the highest levels of support to the team delivering mission-critical services as … timely resolutions within a 95% SLA. Key Responsibilities: Ensure all tasks are allocated, owned and actioned across shifts - network monitoring, email and call handling, problem management etc Process leadership to support 24/7 shift team Support escalations of major incidents requiring senior management support Manage relationship … the customer is kept informed of the progress of the fault and the system is kept updated regularly Participate in the development and performance management of the shift team Drive continuous improvements in service Own operational handover to ensure all activity are actioned and communicated effectively Required Skills/ more »

Shift Teams are fully ITIL aligned working alongside the Service Desk 1st, 2nd & 3rd Line Network Support Teams, Senior Engineers and the Service Delivery Management Team. The ideal candidate will need to be able to provide the highest levels of support to the team delivering mission-critical services as … timely resolutions within a 95% SLA. Key Responsibilities: Ensure all tasks are allocated, owned and actioned across shifts - network monitoring, email and call handling, problem management etc Process leadership to support 24/7 shift team Support escalations of major incidents requiring senior management support Manage relationship … the customer is kept informed of the progress of the fault and the system is kept updated regularly Participate in the development and performance management of the shift team Drive continuous improvements in service Own operational handover to ensure all activity are actioned and communicated effectively more »

operations. You'll be responsible for managing all maintenance procedures and contracts, both internally and with specialised subcontractors. Coordination of team resources, scheduling, and management falls within your purview. Providing recommendations for site budget proposals in alignment with established procedures is also part of your role. Driving energy efficiency … within the data centre halls, particularly in optimising cooling through containment, is essential. Adhering to service management processes, including handling major incidents, change, and problem management, is critical. Additionally, you'll be tasked with hosting client tours onsite alongside sales colleagues, catering to both new and existing more »