1 to 25 of 38 Problem Management Jobs in the South East

planning and implementing forecasts, relationship development, customer satisfaction.Identify resource demands & skill gaps within the Cloud Technical Lead team and develop a proposal for Senior Management review.Select, develop, and evaluate personnel to ensure departmental goals are met.Keep CIS/senior management informed of key issues and changes which may … impact expected business results.Use management and technical skills to contribute to the development of company and regional objectives and principles, in creative and effective ways.May act as an advisor or subject matter expert.Accountable for resource allocation, demand, and team utilisation.Ensure SAS Managed Cloud standards and best practices are adhered … to and validated.Supports, implements, and champions knowledge management and industry best practice.Deliver excellent customer service using a customer first and continuous improvement mindset.Use IT Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers.Build and more »

CCaaS. The Cloud Design & Migration Engineer provides technical support to clients directly, and to other members of their teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and provide technical management on projects, and progress the commercial … where needed to ensure success. The successful candidate will have the following technical experience: •Windows and Microsoft Modern Workplace technologies. • Experience of Azure Environment - Management, Design, Implementation & Customer Migration to the cloud. • Experience of Intune and Autopilot - Management, Design, Implementation • Co-Pilot experience would be a bonus. • Modern … On-Premises infrastructure management – Current Windows Server versions & services o Remote Desktop Services, Session Host, Connection Broker experience beneficial. • Network Infrastructure - Management, Design, and Implementation. • Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge. more »

operating model and training end-users to bring the culture change Implement global workplace transformation solution by using a mix of analytical solution and problem management process to proactively monitor and initiate problem resolutions Implement AV (Audio/Video) Operating Model across the globe by using innovative … knowledge ITIL V-3, along with experience in certification of IT & Security certifications like ISO 20/27 K Certifications etc. 3rd Party Vendor Management & Contract Negotiation Skills & Experience. Ensure and develop relationship with customers, stakeholders with high satisfaction level Liaison between business leaders and senior management to … drive program/projects budget at strategic level Drive overall governance of the Tools Deployment function by Technical Project management and Coordination, leading Project and Functional discussions with Client/internal IT Executives, IT SMEs, and End Users during (as appropriate): Solution Defense & Business Case Presentations Tool Capability and more »

This role is a 3rd Line Team Leader role with Incident Problem Management Responsibilities. Looking after a team of 8. Preference will be for candidates who have worked for a Managed Service Provider Main Goal As 3rd Line TL, you will be responsible for defining, managing and enhancing … IT Problem Management processes in line with ITIL principles to ensure a high level of customer service is achieved and maintained. Providing 3rd line support across all technologies of the managed service portfolio and managing a team of driven individuals. As a Problem Manager, you will be … someone who has experience of handling SLAs and KPIs to help mature IT processes and procedures. Excellent knowledge of ITIL Service/Incident/Problem Management (ITIL Version 4) would be advantageous. Responsibilities/Tasks and maintaining the Problem Management Policy/Framework trend and root more »

more recently, Pirtek in Europe - all of which benefit from the Group’s central support services, in particular; Franchise Support, National Sales/Account Management, Information Technology, Marketing, Finance, Recruitment and HR. What does it entail? This is a hybrid role, with presence required at our IT Head Office … accountabilities: Troubleshoot desktop, laptop and mobile problems, diagnose and solve hardware/software problems Provisioning and supporting new computer and mobile hardware Incident and problem management: Be a main point of contact and provide communications during major system issues Provide exceptional service support to the business Provide solution … and Problems Contribute to polices, processes and procedures Install, maintain and support new applications Work to SLA thresholds for incident(s), request(s) and problem(s) Own and operate starters, leavers and movers processes Trend Analysis and review of logs, backups, patches and security alerts Establishing a good working more »

more recently, Pirtek in Europe - all of which benefit from the Group’s central support services, in particular; Franchise Support, National Sales/Account Management, Information Technology, Marketing, Finance, Recruitment and HR. What does it entail? This is a hybrid role, with presence required at our IT Head Office … aspect across the entire group including office across the UK and Europe. Key responsibilities and accountabilities: Server and cloud administration Group wide support and problem management Implementing and testing disaster recovery plans Assisting and upskilling more junior members of the team Patch and security management Network monitoring … and administration Assisting with IT project work Change management Ensuring the smooth running of the IT function group wide What IT experience are we looking for? The ideal candidate will be knowledgeable across most areas of IT. A proactive approach to support and problem resolution. Some leadership and more »

will be required to effectively manage escalations and reassign incidents and requests for faster resolutions. Duties include: - Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities. - Collaborate with service analysts across all business functions … establish opportunities for future CX improvement. - Recommend and where applicable deliver continuous improvements to operational procedures. What we are looking for: - Experience in Service Management or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of IT Service Management systems and processes … and the associated frameworks (ITIL or Similar) - Experience in PowerShell/Automation Scripting, Apple IOS/Change & Request Management, Problem Management and updating technical guidance and knowledge base documentation. - Technical knowledge of AD for user and computer management. - Basic knowledge of Networking, WAN and LAN technologies. - Technical more »

for fastest resolution or fulfilment. Occasional travel across UK sites will be required. Senior Service Analyst Accountabilities: Deliver day-to-day activities for Incident Management Request, Management Service Desk process, while following the documentation available to support these activities Collaborate with service analysts across all GIS functions to … implementation of new service excellence ways of working from GIS transformation into day-to-day operations Senior Service Analyst Requirements: Experience in a service management role or end user support role in a fast-paced industrial or manufacturing industry Practical knowledge of IT service management systems and processes … work as part of the team Experience of the following: PowerShell/automation scripting, Apple iOS/Mac and iPhone support, change and request management, problem management and updating technical guidance and knowledge base documentation Technical knowledge of a AD user and computer management Basic knowledge more »

for fastest resolution or fulfilment. Occasional travel across UK sites will be required. Senior Service Analyst Accountabilities: Deliver day-to-day activities for Incident Management Request, Management Service Desk process, while following the documentation available to support these activities Collaborate with service analysts across all GIS functions to … implementation of new service excellence ways of working from GIS transformation into day-to-day operations Senior Service Analyst Requirements: Experience in a service management role or end user support role in a fast-paced industrial or manufacturing industry Practical knowledge of IT service management systems and processes … work as part of the team Experience of the following: PowerShell/automation scripting, Apple iOS/Mac and iPhone support, change and request management, problem management and updating technical guidance and knowledge base documentation Technical knowledge of a AD user and computer management Basic knowledge more »

technical support is provided to our customers, taking strategic and leadership responsibility for our 24x7 T1 and T2 teams and owning our Incident and Problem Management functions (to include out of hours and duty manager resource planning). Managing the lifecycle of all identified problems to ensure they … Host major incident conference bridges, ensuring all conversations are documented - Manage high priority communication bulletins to customers and internal stakeholders - Own the Incident and Problem Management Processes, ensuring there is a minimum of an annual review to ensure all process steps are kept up to date - Work closely … all activities undertaken - Continually seek opportunities for service improvements and operating efficiencies to be implemented. - Provide coaching, guidance and support of the Incident and Problem Management process to ensure it delivers against the expectations of the customers and the business You'll be great in this role if more »

Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company … MS Clustering, Active Directory Services, Group Policy, Windows Terminal Services, Certificate Services, ADFS, PowerShell. Experience supporting large/enterprise level infrastructures. Excellent analytical and problem-solving skills to achieve prompt resolution. Strong experience of incident and problem management. An understanding of service management standards and tools (ITIL … technologies: SAN, Fibre Channel Switches etc. IaaS and Cloud technologies; Microsoft Azure, Office 365. Networking, including TCP/IP, DNS, WINS, DHCP, wireless. System Management and monitoring technologies; SCOM, SCCM, MECM Anti-virus technologies Develop, produce, and maintain documentation. This role is subject to a clear standard DBS check more »

wider Digital Community and IT team to ensure the smooth delivery of change Providing a high level of ongoing service through excellent Incident and Problem Management Identifying improvements to address issues, improve resilience and deliver business benefits Being responsible for deploying technical solutions Working with the wider team … pro-active approach, prepared to take ownership of issues, but tempered with self-awareness of own limits of knowledge and experience to ensure effective management of risk Organised and diligent in maintaining accurate records Ability to work to a process, but demonstrates initiative in a fluid business environment with … Experience within 1st or 2nd Line technical support and/or IT application support role Familiarity with the ITIL framework and of IT incident management and investigation The ability to communicate with stakeholders at different levels Excellent verbal and written communication skills There's no place quite like BFS more »

currently seeking an Application Support Engineer to join our team supporting local authorities in utilising Liquidlogics market leading Education and Social Services and Case Management software. Duties and Responsibilities Main Responsibilities: Responsible for 2nd and 3rd line support functions as part of the Application Support team Investigate, analyse and … problem-solve Incidents raised via our Incident Management System, Jira Use application log files, SQL and other diagnostic tools and methodologies to resolve issues, including data issues, coding issues and reviewing application and Windows/SQL logs to identify the cause Liaise with Problem Management, Development … issues Strong 2nd line software/application support experience Experience of Microsoft Windows Server and applications Ability to prioritise and execute tasks Excellent time management/ownership of personal Jira queues Strong written and verbal communication skills both internally and externally and ability to communicate with other members of more »

address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management : Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management : Identify underlying … of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management : Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation : Create and maintain comprehensive documentation. Customer Support : Interface more »

Operations Site Support role is to support key functional areas, specifically across Microsoft Office 365 cloud applications and services, client platform technologies, enterprise device management and application deployment, manufacturing shop-floor application, and printing to ensure the stable operation of the organizations IT end user service provision in accordance … organisation, with commensurate travel as appropriate. Support of key functional areas across Microsoft Office 365 cloud applications and services, client platform technologies, enterprise device management and application deployment, manufacturing shop-floor application, audio-visual and printing. Primary point for site-based IT issues escalated by the global service desk. … Provide equivalent support to other offices in region. Contributor for Incident and Problem Mgmt. plus Service Requests to meet objectives to documented SLA/T(s) and measurable KPI(s). You will develop and maintain excellent and professional relationships with users; with an emphasis on service delivery offering more »

security and quality and be a great team player. Additional accountabilities for this job profile may be defined and appointed through the Chief Engineer Management Arrangements, with appointees listed within the Company Design Authorities and Technical Authorities, as held in the company management system. Key Responsibilities: Provide resilient … Support - Build, maintain and manage the provisioning of Server environments to AWE, in keeping with current SLA's, through effective processes, KPI's and problem management. Be responsible for diagnosing and following through to resolution any problems, escalating to team members or other teams and vendors when required. Ensure … other reasonable duties aligned to your position from time to time in line with business needs. You Will Have: Experience of call and change management systems, troubleshooting tools and root cause analysis. (ITIL) Experience in a proactive IT operational role in a modern IT environment Good understanding of IT more »

Scheduler Service (ESS) jobs. Monitor system performance, troubleshooting issues, applying patches and updates, and providing technical support to end-users as needed. Ensure change management approval process is adhered to. Control system configuration deployments and ensure business and system impact is managed and signed off. Manage incidents and service … and user community in all day-to-day activities. Be the point of contact between the business and third parties for issue resolution and problem management. Provide technical and functional expertise to facilitate better decision making and propose options for new and amended functionality. Maintain documentation related to system more »

and associated technologies. Responsible for the operational and threat malware analysis for the group. Providing security input and for maintaining relationships with the Service Management function in relation to change management, problem management and incident management. Responsible for the level 2/3 operational Cyber incident … of information security incident response capability. You will act as the single point of contact for all security related response actions and decisions, including management of each incident from a security perspective, interaction with IM/MIM teams (where required) and recording of all key security decisions. What you more »

UK Security Clearance and a DBS About you Able to work using own initiative Able to see issues and apply a troubleshooting approach to problem management and resolution Able to communicate both written and verbally to other teams and team members as well as other members of the more »

the world's most recognizable and innovative organisations. Job Description Astreya is looking for an experienced IT Technical Support Generalist with experience in inventory management to join our services team. You will work to support Astreya’s ever-expanding customer base and ensure support results in consistently high-quality … clients. Responsibilities: Setup and configuration of all MAC OS, PCs Knowledge in zero-touch deployment for MACs and PC Experience with JAMF self-service management and command-line Imaging and reimaging of MAC Laptops to the latest OS Version and Windows Backup and Restoration of End User Data Provide … resolved within the SLA. Proactively communicate to your supervisor when you encounter errors in documented support procedures. Track IT assets and follow the inventory management guidelines Desktops, Laptops, Tablets, and other peripheral equipment Adhere to incident management, problem management, change management, and knowledge management more »

and improve service performanceEstablishing appropriate dashboarding and reporting capabilities to analyse and share service performance trendsSupporting major incident resolution led by the Major Incident Management (MIM) teamManaging post-incident reviews and problem management activitiesAdvising on release management activities based on current levels of service performance and … other release activities Driving continual improvement activities based on learnings through the Health Platform and Product Owners, as well as UK and Ireland service management and third party providers Ensuring stakeholders have suitable visibility of digital service performance trends and continual improvement effortsYour ProfileWhat we’re looking for: Service … management experience across a complex technology estate serving digital products to customers and internal usersDemonstrated application of best practices to assess service performance through frameworks such as ITIL, DevOps, SAFe and Site Reliability Engineering Experience implementing reporting and dashboarding capabilities using PowerBI, ServiceNow, Azure DevOps and Confluence Understanding of more »

I.T solutions. Optimisation of existing processes and practices along with harmonisation where applicable with all relevant BMW standards. Technical leadership with respect to Operational management – focus 3 distinct areas’ (PIC Processes) • Incident management – focus on resolution of issues in real time. • Problem management – focus on preventing … incidents and reducing their impacts. • Change management – focus on long term robust solutions. Key Accountabilities • Collaborating with the Business Operations Lead and Design Operations Lead to ensure operational security, maintenance, and governance. • Project management of the implementation of design changes in IT Solutions in line within Agile Working … Model. • IT Build and IT Run of the assigned IT Solutions. • IT Business Relationship Management with customers in the assigned UK locations. Additional skills: special skills/technical ability etc. Experience with the below technologies and tools: • SAP Modules, VMS, VC, SD, LE, MM, LE, PP, WM, QM • Scripting more »

averse and formally managed environment. Key responsibilities are to deliver both Business as Usual and Project requirements to our customer. Key Deliverables: - Incident and Problem Management - Creation and updating of documentation - Timely implementation of all changes - Working as part of project teams to design and deliver customer requirements more »

of assigned tasks, anticipate and identify potential issues and service improvements. Do you have experience of IT support, incident resolution and/or system management of secure IT solutions, IT infrastructures, application hosting or components that contribute to IT service delivery? Do you want to collaborate and achieve together … Infrastructure Engineer to support & augment the existing Shared Service to provide support on a 24/7 shift pattern. The role will involve: Event Management: Monitor Notifications and Events generated by automated systems and act as required when particular events/notifications occur.Incident Management: Incident logging, triage and … 3rd parties, keeping the Service Desk record in both Toolsets updated in accordance with agreed Work Instruction and assign any escalations to 3rd Line.Problem Management: Will manage, monitor and resolve Problems in accordance with agreed SLA'sPatch Deployment: Deployment of monthly security patches to Microsoft server environments using the more »

Senior IT Problem Manager £75k/+£6k Car Allowance + Bonus Milton Keynes (2 days pw in office) Our client is a leading financial services firm. They are seeking a dynamic and experienced Senior IT Problem Manager to join the team and play a key role in … ensuring the reliability and security of their IT infrastructure. Position Overview: As a Senior IT Problem Manager, you will be responsible for overseeing the identification, analysis, and resolution of IT problems to minimize business impact and enhance service quality. You will collaborate closely with cross-functional teams to implement … proactive problem management strategies and drive continuous improvement initiatives. The ideal candidate will have extensive experience in financial services and a strong background in IT Service Management (ITSM) and incident management. Key Responsibilities: Lead the development and implementation of proactive problem management strategies to identify more »