6 Permanent Problem Management Jobs in West Yorkshire

Senior Incident and Problem Manager – Leeds/Rugby/Warrington/Hybrid £55k-£60k with a bonus of up to 15%. We have partnered with an organisation who are hiring for a Major Incident and Problem Manager to focus on the governance of IT incidents and problems … with the aim to reduce any business disruption. The ideal Major Incident and Problem Manager will be responsible for managing the full problem lifecycle and act as the lead in the Incident and Problem Management team. The role will be primarily based remotely with travel to … the organisation's various sites twice a month. Responsibilities of the Major Incident and Problem Manager: - Take full ownership of incident management process and adhere to SLAs. - Play an active part in driving the incident reduction plan. - Lead the recovery of high-profile technology incidents within complex environments. more »

Senior Incident and Problem Manager - Leeds + On-call £55k-£60k with a bonus of up to 15%. We have partnered with an organisation who are hiring for a Senior Incident and Problem Manager to focus on the governance of IT incidents and problems with the aim … to reduce any business disruption. The ideal Senior Incident and Problem Manager will be responsible for managing the full problem life cycle and act as the lead in the Incident and Problem Management team. Responsibilities of the Senior Incident and Problem Manager: - Take full ownership … of incident management process and adhere to SLAs. - Play an active part in driving the incident reduction plan. - Lead the recovery of high-profile technology incidents within complex environments. - End to end management of all problems. - Manage and report on problem activities and make sure that CSFs more »

Senior Incident and Problem Manager - Leeds + On-call £55k-£60k with a bonus of up to 15%. We have partnered with an organisation who are hiring for a Senior Incident and Problem Manager to focus on the governance of IT incidents and problems with the aim … to reduce any business disruption. The ideal Senior Incident and Problem Manager will be responsible for managing the full problem life cycle and act as the lead in the Incident and Problem Management team. Responsibilities of the Senior Incident and Problem Manager: - Take full ownership … of incident management process and adhere to SLAs. - Play an active part in driving the incident reduction plan. - Lead the recovery of high-profile technology incidents within complex environments. - End to end management of all problems. - Manage and report on problem activities and make sure that CSFs more »

service strategy, design, deliver and continual service improvements. What you will be doing: Liaising with senior stakeholders across the business, alongside 3rd party vendor management Negotiating with suppliers Lead on cross-divisional projects Play a lead role in the risk management process Required Skills and Experience: Proven Service … Management experience working on cross-divisional projects Experience of using Service Management tools such as Jira and Confluence ITIL Service Management in an agile environment, including incident management, problem management and supplier management Experience working on projects on a global scale Excellent stakeholder … management experience This role is a UK Remote role but may require some ad hoc international travel. If this role would be of interest, then please apply to this advert and I will be in contact to give you more details. We are an equal opportunities employer and welcome more »

will be responsible for ensuring smooth service delivery and customer satisfaction. The main duties of the Service Delivery Manager will include setting up incident management and high-severity incident management processes, ensuring team compliance, scheduling regular meetings, ensuring governance and controlled change management, analyzing incident trends, and … providing continuous improvements. Responsibilities: Provide Level 3 (L3) support 24/7 for technical issues within the IT infrastructure. Setting up the incident management and high-severity incident management process. Ensuring the team stays compliant with all relevant processes and regulations. Scheduling and conducting all necessary regular meetings … Mon to Fri, and from 18:00 Fri to 08:00 Monday (i.e. the weekend) on a rota basis. Managing Major/Minor Incident Management (MIMs) including attending MIM meetings and following the incident management processes. Managing Problem Management, Knowledge management and Change Management more »

currently seeking an Application Support Engineer to join our team supporting local authorities in utilising Liquidlogics market leading Education and Social Services and Case Management software. Duties and Responsibilities Main Responsibilities: Responsible for 2nd and 3rd line support functions as part of the Application Support team Investigate, analyse and … problem-solve Incidents raised via our Incident Management System, Jira Use application log files, SQL and other diagnostic tools and methodologies to resolve issues, including data issues, coding issues and reviewing application and Windows/SQL logs to identify the cause Liaise with Problem Management, Development … issues Strong 2nd line software/application support experience Experience of Microsoft Windows Server and applications Ability to prioritise and execute tasks Excellent time management/ownership of personal Jira queues Strong written and verbal communication skills both internally and externally and ability to communicate with other members of more »