10 Permanent Problem Management Jobs in Yorkshire

Problem Manager Permanent Hybrid - Sheffield 2 days a week up too £70,000 We are actively looking to secure a Problem Manager to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK … personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: Problem Management: Lead the problem management process in accordance with ITIL standards, ensuring that all problems are logged, tracked, and resolved in … a timely manner. Incident Management Liaison: Work closely with the incident management team to identify recurring incidents and potential problems. Root Cause Analysis: Conduct root cause analysis of major incidents and establish procedures to prevent recurrence. Preventive Measures: Develop preventive measures and documentation to reduce the impact of more »

Major Incident and Problem Manager – Remote/Leeds/Rugby/Warrington £55k-£60k with a bonus of up to 15%. We have partnered with an organisation who are hiring for a Major Incident and Problem Manager to focus on the governance of IT incidents and problems … with the aim to reduce any business disruption. The ideal Major Incident and Problem Manager will be responsible for managing the full problem lifecycle and act as the lead in the Incident and Problem Management team. The role will be primarily based remotely with travel to … the organisation’s various sites twice a month. Responsibilities of the Major Incident and Problem Manager: - Take full ownership of incident management process and adhere to SLAs. - Play an active part in driving the incident reduction plan. - Lead the recovery of high-profile technology incidents within complex environments. more »

Senior Incident and Problem Manager – Leeds/Rugby/Warrington/Hybrid £55k-£60k with a bonus of up to 15%. We have partnered with an organisation who are hiring for a Major Incident and Problem Manager to focus on the governance of IT incidents and problems … with the aim to reduce any business disruption. The ideal Major Incident and Problem Manager will be responsible for managing the full problem lifecycle and act as the lead in the Incident and Problem Management team. The role will be primarily based remotely with travel to … the organisation’s various sites twice a month. Responsibilities of the Major Incident and Problem Manager: - Take full ownership of incident management process and adhere to SLAs. - Play an active part in driving the incident reduction plan. - Lead the recovery of high-profile technology incidents within complex environments. more »

you will Planning and assurance of the Customer release schedule (scope to include Customer ART, strategic Customer modernisation projects and Operational maintenance activity). Management of the Customer release CAB process. Assurance of release candidates prior to escalation to the central release management team. Owner of the Customer … Proactive communication of Customer release content (pre and post release). Co-ordination of logistical support to shared deployments (e.g. YorBill) controls, readiness, risk management, schedule of events incl. touch testing, event support (incl. out of hours) Improvements and opportunity management to Releases as a Service to Customer … a Team Lead role within a professional IT environment planning, installing, maintaining, and supporting business applications. Knowledge of the application development lifecycle Experience of problem management capacity management and release management Experience of the ITIL principles (Including Incident, problem change management processes, service transition more »

a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Your Skills: Service Management Leadership : Lead the service management team, ensuring that all IT services are delivered in accordance with ITIL standards. ITIL Implementation : Implement ITIL best … practices across all areas of service management, including incident management, problem management, change management, and continual service improvement. Service Strategy : Develop and implement a service strategy that aligns with the organization's business objectives. Service Design and Transition : Oversee the design and transition of new … services, meeting agreed service levels and delivering a high level of customer satisfaction. Continuous Improvement : Drive the continual improvement of IT services and service management processes, using metrics to monitor performance and identify areas for improvement. Stakeholder Management : Build strong relationships with stakeholders at all levels, communicating effectively more »

service strategy, design, deliver and continual service improvements. What you will be doing: Liaising with senior stakeholders across the business, alongside 3rd party vendor management Negotiating with suppliers Lead on cross-divisional projects Play a lead role in the risk management process Required Skills and Experience: Proven Service … Management experience working on cross-divisional projects Experience of using Service Management tools such as Jira and Confluence ITIL Service Management in an agile environment, including incident management, problem management and supplier management Experience working on projects on a global scale Excellent stakeholder … management experience This role is a UK Remote role but may require some ad hoc international travel. If this role would be of interest, then please apply to this advert and I will be in contact to give you more details. We are an equal opportunities employer and welcome more »

will be responsible for ensuring smooth service delivery and customer satisfaction. The main duties of the Service Delivery Manager will include setting up incident management and high-severity incident management processes, ensuring team compliance, scheduling regular meetings, ensuring governance and controlled change management, analyzing incident trends, and … providing continuous improvements. Responsibilities: Provide Level 3 (L3) support 24/7 for technical issues within the IT infrastructure. Setting up the incident management and high-severity incident management process. Ensuring the team stays compliant with all relevant processes and regulations. Scheduling and conducting all necessary regular meetings … Mon to Fri, and from 18:00 Fri to 08:00 Monday (i.e. the weekend) on a rota basis. Managing Major/Minor Incident Management (MIMs) including attending MIM meetings and following the incident management processes. Managing Problem Management, Knowledge management and Change Management more »

of end-users to fulfill IT environments. You are tasked with supporting all aspects of hardware and software, prioritising incidents and service requests, Changes Problem Management and ensuring the fulfillment of service level agreements (SLA.) This role is fully office based.There will also be a requirement to be … issues, with the goal of mitigating incidents and minimising service interruptions. Supporting the audit process and ensuring compliance for a successful audit. Ensure Asset Management is updated when Assets are reassigned to End Users Ensuring any assets are compliant with organisational policies Good communication skills with the capability to … Operating Systems, with recent support experience up to Windows 10 Knowledge of network troubleshooting, Ethernet and IP configuration. Knowledge of software distribution and patch management Knowledge of Windows/Chrome and Mac operating systems Excellent interpersonal and communication skills, including strong listening skills Excellent analytical skills and Initiative-driven more »

lets be there for each other! Career Development & Encouragement What will my responsibilities be as a Lead Digital Support Analyst? Responsible for supporting the management of all IT Assets records agreed by the Corporate Head of IT & Digital. Responsible for developing our Service Hub solution to be aligned to … Manager to effectively manage our IT & Digital Team risks to corporate policy and guidelines. Responsible for supporting the delivery of a responsive incident and problem management support service to colleagues by undertaking root cause analysis to avoid reoccurring problems to improve system user experiences. Support in resolving customer … promptly to agreed targets and learn lessons wherever possible to prevent them reoccurring. Support the Service Delivery Manager with third-party IT supplier contract management activities and lead meetings according to policy and guidelines. Support the Service Delivery Manager to deliver IT projects, develop service improvement plans, deputise when more »

for an Incident Manager to join the team, this is a business-critical role which will be a key component of the IT Service Management team and prove pivotal in achieving the wider business strategy. We’re looking for an Incident Manager who will lead the IT Incident process … with a strong understanding of Problem Management, Business Continuity, and Disaster Recovery. You will be tasked with coordinating activity across IT service management, maintaining the process and policies associated with incident management. This is an incredibly exciting role and a unique opportunity for someone to drive significant … as documenting major incidents, lessons learned, and identifying actions for future cases Engaging key stakeholders across Service Desk, IT Services, Information Security, and product management to coordinate activity, recommend improvements, and monitor service effectiveness Defining and owning performance metrics, delivering clear and relevant management across IT Services Strong more »