Reading, England, United Kingdom Hybrid / WFH Options
Mentmore
ProblemManager - 3rd Line Support - Lead, Trends Reading - (2 days remote a week) £45k + bonus + benefits A leading technology focused manufacturing company, who's product widely services a huge section of the major global industries, are looking for a Problemmanager/3rd Line … support Lead. As ProblemManager and 3rd Line Team lead , you will be responsible for defining, managing and enhancing IT Problem Management processes in line with ITIL principles to ensure a high level of customer service is achieved and maintained. Providing 3rd line support across all technologies … of the managed service portfolio and managing a team of driven individuals. To be considered for the Problemmanager position, you will need experience of : An IT service desk. 3rd Line support Problem/incident Management Managing a team of 5 or more people Desktop, Networking, Server more »
This role is a 3rd Line Team Leader role with Incident Problem Management Responsibilities. Looking after a team of 8. Preference will be for candidates who have worked for a Managed Service Provider Main Goal As 3rd Line TL, you will be responsible for defining, managing and enhancing IT … Problem Management processes in line with ITIL principles to ensure a high level of customer service is achieved and maintained. Providing 3rd line support across all technologies of the managed service portfolio and managing a team of driven individuals. As a ProblemManager, you will be someone … who has experience of handling SLAs and KPIs to help mature IT processes and procedures. Excellent knowledge of ITIL Service/Incident/Problem Management (ITIL Version 4) would be advantageous. Responsibilities/Tasks and maintaining the Problem Management Policy/Framework trend and root cause analysis of more »
Reading, Berkshire, United Kingdom Hybrid / WFH Options
Mentmore Recruitment
A leading technology focused manufacturing company, who's product widely services a huge section of the major global industries, are looking for a Problemmanager/3rd Line support Lead. As ProblemManager and 3rd Line Team lead , you will be responsible for defining, managing and … enhancing IT Problem Management processes in line with ITIL principles to ensure a high level of customer service is achieved and maintained. Providing 3rd line support across all technologies of the managed service portfolio and managing a team of driven individuals. To be considered for the Problemmanager position, you will need experience of : An IT service desk. 3rd Line support Problem/incident Management Managing a team of 5 or more people Desktop, Networking, Server experience. ITIL V4 or v3 Benefits include: Base up to £47k Bonus - paid Quarterly Flexible hours Remote working (2 days more »
IT Change & ProblemManager Abingdon Rd, Culham, UK Full-time Salary: £52,293 (inclusive of MPP) + excellent benefits including outstanding pension Site Location: UKAEA Culham, Oxfordshire Confirmed Grade: Level 5 Company Description By 2050, the planet could be using twice as much electricity compared to today. Are … This division is crucial to advancing UKAEA's mission of delivering sustainable fusion energy and maximising scientific and economic impact. The role of Change & ProblemManager, reporting to the IT Service Management Group Leader within the Enterprise Infrastructure Solutions Unit, is pivotal. This role involves assessing the need … for change, analysing current states resulting from identified problems, and advising on defining change scope and future states. The Change & ProblemManager plays a key role in evaluating organisational readiness for change within UKAEA's Computing Division. Additional Responsibilities: - Lead change and problem management processes, aligning stakeholders more »
Berkeley Square - Talent Specialists in IT & Engineering
Senior IT ProblemManager £75k/+£6k Car Allowance + Bonus Milton Keynes (2 days pw in office) Our client is a leading financial services firm. They are seeking a dynamic and experienced Senior IT ProblemManager to join the team and play a key … role in ensuring the reliability and security of their IT infrastructure. Position Overview: As a Senior IT ProblemManager, you will be responsible for overseeing the identification, analysis, and resolution of IT problems to minimize business impact and enhance service quality. You will collaborate closely with cross-functional … teams to implement proactive problem management strategies and drive continuous improvement initiatives. The ideal candidate will have extensive experience in financial services and a strong background in IT Service Management (ITSM) and incident management. Key Responsibilities: Lead the development and implementation of proactive problem management strategies to identify more »
Swindon, England, United Kingdom Hybrid / WFH Options
RedRock Consulting
Incident Manager/ProblemManager x 3 - ITIL/ITSM - All Levels - Swindon - FinTech - New! Up to £38k+ Benefits + Bonus + Hybrid +++ 2/3 days on site per week +++ Leading organisation in Swindon requires a number of Incident Managers/Problem Managers … join its growing ITIL Service Operations function. Suitable candidates will have the following: Circa 2 years in ITIL Service Operations with a focus on Problem Management Analytical approach to problems and excellent attention to detail Work under pressure and to deadlines Continuous Service Improvement mindset BI Tools – Ideally Power … BI or EazyBI - Desirable Jira/Jira Service Desk/Confluence - Desirable Excel Duties will include the following: Assisting in Problem Management investigations with technical subject matter experts Partaking in post incident reports for all major incidents to senior IT leaders Being responsible for the prevention of recurring incidents more »
Manchester, North West, United Kingdom Hybrid / WFH Options
Chroma Recruitment Ltd
Chroma are currently recruiting for a ProblemManager to join a rapidly growing Managed Service Provider in their Manchester or Leeds office on a hybrid basis (2-3 day a week on site) offering up to £50K per annum. As the sole ProblemManager, your role … ensure customers have uninterrupted access to their services. This is a growth-related position to support a busy service desk team. Benefits of the ProblemManager role include hybrid working, industry leading trading, 23 days holiday (increasing with length of service as well as an option to buy … from 30 to over 200 staff and from £10m annual revenue to more than £40mand theyre not finished yet, with ambitious future plans! The ProblemManager will report to the Head of Operations and will work closely with the service desk engineers. This role will suit an experienced more »
The Opportunity: We are currently looking for an experienced Service Manager with a proven background delivering both Incident AND Problem Management in high pressure environments. You will work with a team of experienced Service Management professionals to support the day to day management of all P1 and P2 … real time, mission-critical control system which is experiencing on average 8-10 major incidents a week. You will also be involved in proactive Problem identification and investigation via data gathering and creation of ITSM Dashboards to reduce and resolve emerging and recurring problems. Skills and Experience: Extensive experience … working in a busy Service Management role undertaking BOTH incident and problem management Ability for reviewing and improving incident escalation actions, processes and reporting through creating and analysing ITSM Dashboards Strong communication and client management skills, with direct exposure to handling tricky and hard to please clients In-depth more »
Employment Type: Permanent
Salary: £65000 - £75000/annum (plus company benefits & bonuses)
ProblemManager Permanent Hybrid - Sheffield 2 days a week up too £70,000 We are actively looking to secure a ProblemManager to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. … personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: Problem Management: Lead the problem management process in accordance with ITIL standards, ensuring that all problems are logged, tracked, and resolved in a timely … trend analysis to identify patterns and trends in incidents and problems, using this information to proactively address potential issues before they impact services. Proactive Problem Management: Proactively identify and manage problems before incidents occur, using trend analysis and other predictive techniques. Continuous Improvement: Continually improve the problem management more »
Leeds, West Yorkshire, United Kingdom Hybrid / WFH Options
VIQU Limited
Senior Incident and ProblemManager – Leeds/Rugby/Warrington/Hybrid £55k-£60k with a bonus of up to 15%. We have partnered with an organisation who are hiring for a Major Incident and ProblemManager to focus on the governance of IT incidents … and problems with the aim to reduce any business disruption. The ideal Major Incident and ProblemManager will be responsible for managing the full problem lifecycle and act as the lead in the Incident and Problem Management team. The role will be primarily based remotely with … travel to the organisation’s various sites twice a month. Responsibilities of the Major Incident and ProblemManager: - Take full ownership of incident management process and adhere to SLAs. - Play an active part in driving the incident reduction plan. - Lead the recovery of high-profile technology incidents within more »