7 Process Improvement Jobs in Warrington

point agent when difficult or controversial calls/tickets that are received. Provide and assist other analysts Review and acknowledge service requests as per process Take overall responsibility for service request handling Act as a further escalation point for the coordinators. To act as a single point of contact … as per agreed shift Rota Willingness to take on extra responsibility, as and when required Responsible for monitor and maintaining defined SLA’s Identify process improvement opportunities Handle contacts in a professional manner with utmost quality Work as a backup for other functional teams when necessary. Perform Quality … and closure Create Knowledge articles on common issues Act as the designated backup for Incident Manager when reasonably instructed to do so Follow the process and procedures that are introduced but not limited to the above points. Key skills/knowledge: Must be certified Security Cleared or ability to more »

be an active part of Customer Service review face to face meetings, calls and adhoc Service discussions. Create an engaging change story on the improvement journey that the team have been through, what is to come and how that will result in a great customer experience. Quality Assurance and … Process Improvement: Implement and monitor quality assurance measures to ensure that customer service exceeds expectations and adheres to industry standards. Continuously assess and improve operational processes and systems to enhance efficiency, reduce costs, and improve service delivery. Stakeholder Management: Build strong relationships with internal and external stakeholders at … software and telephony systems. Strong analytical and problem-solving skills, with the capability to manage complex customer cases and escalations. Strong capability working with process improvement, training and process communication. Experience managing offshore teams including the offshoring of activity is desirable. Technical connection knowledge of customer journey more »

Warrington Bristol Preston Glasgow Leicester The Principal EC&I Engineer provides leadership in the delivery of engineering and technical activities through the application of process, domain knowledge and experience. Day to day You will be responsible for managing the delivery of engineering and technical activities, through the application of … process, domain knowledge and experience across our projects. Assist in effective management of the customer, through interfacing with customers and supply chain on design issues and assist with procurement specifications Ensure procedures, codes and standards are correctly identified and applied to engineering and technical activities. Ensure that adequate review … a detailed level Carry out technical investigations and analysis to provide data for problem assessment/resolution and for design of improvements Contribute to process improvement within the operational and/or design lifecycle to deliver continuous improvements in quality, cycle time and asset utilisation Apply engineering domain more »

Load Test (LT), Security/Pen Test (PT), Operational Acceptance Test (OAT). Defect Management: Identify, document, prioritize, and track defects throughout the testing process, working closely with development teams to ensure timely resolution. Test Reporting: Generate test reports, metrics, and dashboards to provide stakeholders with visibility into test … scripts to enhance testing efficiency and effectiveness. Regression Testing: Plan and execute regression testing activities to validate software changes and ensure backward compatibility. Continuous Improvement: Identify opportunities for process improvement and optimization within the STLC framework, driving initiatives to enhance testing methodologies, tools, and practices. Team Collaboration more »

desktop systems and applications, mobile device management Experience of leading technical teams. Experience of managing 3rd party IT service providers. Experience of managing business improvement initiatives. The duties of the role will include: Manage and deliver the IT performance & KPIs for 24/7 warehouse operation and my dedicated … assets for the stores. Diagnosing and resolving IT software, equipment and infrastructure issues, minimising operational impact for my warehouse operation and stores. Implementing IT process improvements to improve operation efficiency. Provide regular IT performance reporting to operational stakeholders. Ensure on site IT users have correct IT access and allocated more »

The role provides analysis and insight across the asset management landscape, in support of developing data led decision making. They lead on: Data quality improvement programmes for master data. Supporting the development of information management strategies, plans and processes to improve master data. Identification and recommendations for AM system … and process improvements. The role operates across the organisation and there is flexibility in the base location (Warrington, Preston, Sellafield or Workington) with regular travel to the other locations a requirement of the role. Role Responsibility Main Responsibilities forAsset Management Analyst: The technical support role is the provision of … an asset management practitioner who supports deployment of good practice asset management and continuous improvement capabilities, aligned to ISO55001. They will: Produce and develop processes that can deliver assurance and insight/understanding, to enable systems thinking and situational awareness and promote best practice for asset management and engineering more »

Technical Support IT Manager at the respective site you will be the responsible for managing all IT capacity, diagnosing and resolving onsite issues, implementing process improvements, and providing regular performance reporting to the business stakeholders. Experience of leading a small team essential, with the ability to set objectives, manage … applications. Mobile Device management. Team leadership/management experience on site. Experience in managing 3 rd party IT service providers. Experience in managing business improvement initiatives. These 2 opportunities are brand new roles, and are 100% on-site permanent positions. Suitable candidate should already reside within commutable distance to more »