2 Process Management Jobs in Surrey

support services. My client focus on modern-day technologies, and promote the use of Cloud and hybrid technology solutions for solving customer issues. Responsibilities Process Management and SLA Reporting Ticket prioritisation and distribution Bright Gauge reporting Customer reports Ticket handling and escalation management Resource allocation and scheduling … primary point of contact for customer onboarding and offboarding processes Provide support for service review meetings Additionally, you will take charge of Service Desk process management and improvement, engineer and ticket KPIs and rewards, reporting and analysis to inform service enhancements, and the management of approved and … from 40 1000 users. Proven experience in resolving complex service issues and balancing priorities and emotions with customers in an MSP environment. Excellent people management skills with impeccable communication and a methodical approach to troubleshooting. Demonstrate leadership and mentoring experience with a passion for developing team members. Awareness of more »

managing content for digital platforms. Strong writing, editing and proof-reading skills. Experience of working as part of a project team beneficial. Administration and process management experience. Strong verbal and written communication skills. Excellent accuracy and attention to detail. Content & Project Executive - Key Benefits: Salary £35k to £40k more »