1 to 1 of 1 Permanent Product Management Jobs in Andover

Wessex Factory in Andover, Hampshire. Responsibilities: Provide Technical Support: Deliver exceptional technical support to customers by resolving inquiries, troubleshooting issues, and providing guidance on product features and functionalities. Respond to Inquiries: Answer incoming customer inquiries via phone, email, or chat promptly and professionally, ensuring accurate and timely resolution. Troubleshoot … Cases: Escalate unresolved issues to appropriate internal teams, such as Tier 2 support or development, ensuring prompt resolution and effective communication with customers. Provide Product Education: Educate customers on product features, functionalities, and best practices, empowering them to maximize their use of the product and achieve desired … issues are resolved satisfactorily, and provide assistance with any additional questions or concerns. Collaborate with Team: Work collaboratively with cross-functional teams, including Engineering, Product Management, and Sales, to address customer needs, communicate feedback, and contribute to ongoing product improvements. Qualifications & Experience: Technical Proficiency: Solid understanding of more »