1 Product Management Jobs in Hatfield

and maintain detailed records of technical support requests, incidents, and resolutions using our ticketing system. Escalate Complex Issues : Identify issues that require escalation to product management or specialists. Collaborate with internal teams to ensure timely resolution of complex technical problems. Provide Training and Guidance : Assist customers in utilizing … proficiency. Ensure Customer Satisfaction : Deliver exceptional customer service by responding to inquiries promptly, addressing customer concerns professionally, and striving to exceed expectations. Customer Relationship Management: Cultivate strong relationships with clients by delivering exceptional customer service, addressing concerns promptly, and proactively identifying opportunities for product improvement or enhancement. Investigate more »